Outdoor pool, open 10:30 AM to 8:00 PM, sun loungers

Reviews of Ker San Telmo Hotel

4 out of 5
Ker San Telmo Hotel
Av. Paseo Colon 455, Buenos Aires, Buenos Aires

Reviews

8.6

Excellent

Rating 10 - Excellent. 132 out of 247 reviews" "
Rating 8 - Good. 66 out of 247 reviews" "
Rating 6 - Okay. 28 out of 247 reviews" "
Rating 4 - Poor. 14 out of 247 reviews" "
Rating 2 - Terrible. 7 out of 247 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

David, La Paz

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. But doors are very noisy.
Stayed 5 nights in May 2024
Response from Ker Hoteles. on May 22, 2024
Thank you for sharing your feedback, David. We appreciate your review. We will work on addressing the noise issue with the doors to ensure a more pleasant stay for our guests. We hope to welcome you back soon at Ker San Telmo.

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Ker Hoteles. on May 20, 2024
Dear Jose, we appreciate your comments and your time in leaving us the review.We are pleased to know that you had a pleasant stay.We hope to welcome you again in the future.Kind regards,Ker Hotels team.

10/10 Excellent

Che, The Woodlands

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very worthy the price. Large size room, very clean, staff were friendly. It has nice bar and restaurant. Walk distance to major attractions.
Stayed 1 night in Apr 2024
Response from Ker Hoteles. on May 3, 2024
Thank you for your review! We are pleased to know that you had a pleasant experience!

6/10 Okay

Angel

Traveled with family
Liked: Cleanliness, property conditions & facilities
Not clean properly
Stayed 1 night in Apr 2024
Response from Ker Hoteles. on May 3, 2024
Dear Angel, thank you for your feedback regarding the cleanliness of Ker San Telmo. We will address this issue promptly. Your satisfaction is important to us.

8/10 Good

Bram, Quito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs to be cleaner and improve breakfast selection it was the same every day
Stayed 1 night in Apr 2024
Response from Ker Hoteles. on Apr 26, 2024
Dear Bram, thank you for your feedback about your stay at Ker San Telmo. We will address the cleanliness issue and strive to enhance the breakfast selection for more variety. We appreciate your comments and hope to welcome you back soon.

10/10 Excellent

BALBINA, Mississauga

Traveled with group
Liked: Property conditions & facilities
Great place, location, staff and cleanliness
Stayed 14 nights in Apr 2024
Response from Ker Hoteles. on Apr 25, 2024
Dear Balbina, thank you very much for sending us your comments and review.We hope to receive you again in the future. It would be a pleasure!Kind regards,Ker Hotels team.

10/10 Excellent

Jean, Brush Prairie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, service was excellent!
Stayed 1 night in Apr 2024
Response from Ker Hoteles. on Apr 22, 2024
Dear Jean, we appreciate your comments and your time in leaving us the review.We hope you had a pleasant stay.Kind regards,Ker Hotels team.

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service clean please professional stufg
Stayed 5 nights in Apr 2024
Response from Ker Hoteles. on Apr 22, 2024
Dear Ramon, we appreciate your comments and your time in leaving us the review.We hope you had a pleasant stay.Kind regards,Ker Hotels team.

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ker Hoteles. on May 13, 2024
Dear Gustavo, we appreciate your time in leaving us the review.We hope to welcome you again in the future.Kind regards,Ker Hotels team.

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ker Hoteles. on Apr 15, 2024
Thank you very much for sending us your review.We hope to welcome you in the future.Kind regards,Ker Hotels team.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean. Nice bedroom. Now at my next hotel, I'm missing it, as it is better than this one.
Stayed 1 night in Apr 2024
Response from Ker Hoteles. on Apr 10, 2024
Thank you for your review, Julie. It sounds like you had a great experience at Ker San Telmo hotel. It's always nice when the staff is friendly and helpful, and the rooms are clean and comfortable. Enjoy your stay at your next hotel!

10/10 Excellent

Alexandre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with all services. Close to many sights.
Stayed 1 night in Mar 2024
Response from Ker Hoteles. on Mar 26, 2024
Thank you for your review, Alexandre! Ker San Telmo is a modern hotel with great services and conveniently located near many sights. If you need any recommendations or assistance during your stay, feel free to ask our friendly staff. Enjoy your time exploring the area!

8/10 Good

Barbara

Stayed 4 nights in Feb 2024
Response from Ker Hoteles. on Apr 12, 2024
Dear Barbara, we appreciate your comments and your time in leaving us the review.We hope to welcome you again in the future.Kind regards,Ker Hotels team.

6/10 Okay

Parham

Traveled with family
Liked: Cleanliness, staff & service
Location is great! Definitely not a 4 star hotel, it’s more like a 2 Star hotel.
Stayed 1 night in Mar 2024
Response from Ker Hoteles. on Mar 18, 2024
Thank you for your feedback, Parham. We appreciate your review of the Ker San Telmo hotel. We will take into account your comments about the star rating. We hope to welcome you back in the future.

6/10 Okay

Peter, Surry Hills

Traveled with partner
Disliked: Amenities, property conditions & facilities
The room was nice, clean and comfortable and it’s in a good area handy for Placa de Mayo & Casa Rosada. The dining room and pool area are shabby with mouldy ceilings and when it rains buckets are placed around to catch the leaks. Food was ok, lots of cakes/sweet things plus eggs. In 2 of the days the fresh fruit had run out and wasn’t replaced and had to ask for plates in 2 days as there weren’t any, no tables are laid so you have to get you own cutlery plates glasses etc. I think it’s a bit over priced for the poor condition of dining room & shabby pool area
Stayed 3 nights in Mar 2024
Response from Ker Hoteles. on Mar 18, 2024
Thank you for your detailed review, Peter. We appreciate your feedback about the condition of the dining room and pool area at Ker San Telmo hotel. Your comments will be shared with the management team for improvement. Should you have any further concerns, please do not hesitate to reach out to us.

10/10 Excellent

Georgina

Traveled with family
Liked: Cleanliness, staff & service
Well licated.
Stayed 5 nights in Mar 2024
Response from Ker Hoteles. on Mar 14, 2024
Thank you for your review, Georgina! It's great to hear that you found the hotel well located. We appreciate your feedback. If you have any further comments, feel free to share. Have a wonderful stay at Ker San Telmo!

6/10 Okay

Carlos

Traveled with family
Disliked: Staff & service, amenities
Recepción el personal no trata al cliente como debe ser ...algunos muy buenos ...otros no ayudan ..ni les importa lo que cliente necesita...la decoración del hotel en sus lámparas parece una funeraria...todo lo demás moderno..
Stayed 7 nights in Mar 2024
Response from Ker Hoteles. on Mar 12, 2024
Gracias por compartir tu experiencia en el hotel Ker San Telmo, Carlos. Tomaremos en consideración sus comentarios para mejorar el servicio. Esperamos que a pesar de estos inconvenientes, haya podido disfrutar de su estadía. ¡Gracias por tus comentarios!

10/10 Excellent

Gerald, Sebec

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Ker San Telmo twice during a recent trip to Argentina. Both times the experience was a very positive one. The rooms we had were very clean and only had very minor cosmetic issues. The entire hotel appears clean and well managed and the staff has been very helpful. The only issue which occurred at both arrivals was that I initially was offered one, rather than the two connecting rooms I had booked - both times the matter was resolved within minutes.
Stayed 1 night in Mar 2024
Response from Ker Hoteles. on Mar 11, 2024
Thank you for sharing your positive experience at Ker San Telmo. We are glad to hear that you found the rooms clean, the hotel well-managed, and the staff helpful. We apologize for the issue with the room booking, but we are pleased it was swiftly resolved each time. We hope you choose to stay with us again in the future.

6/10 Okay

Ramin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checked us in late and gave incorrect room. Hotel was nice at a good location
Stayed 1 night in Mar 2024
Response from Ker Hoteles. on Mar 5, 2024
Thank you very much for sending us your review. We hope to welcome you again on your next stay.Kind regards,Ker Hotels team.

4/10 Poor

Marcus

Stayed 4 nights in Feb 2024
Response from Ker Hoteles. on Mar 25, 2024
We appreciate your review.Kind regards,Ker Hotels team.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is helpful
Stayed 3 nights in Feb 2024
Response from Ker Hoteles. on Feb 26, 2024
Thank you for your review. I'm glad to hear that the staff at Ker San Telmo hotel is helpful. It's essential to have a friendly and supportive team to ensure a positive experience for guests.

4/10 Poor

Juan, Medellin

Stayed 1 night in Feb 2024
Response from Ker Hoteles. on Mar 21, 2024
Thank you for your review, we hope you had a pleasant stay.Kind regards,Ker Hoteles.

8/10 Good

Yumei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location , comfortable room
Stayed 2 nights in Feb 2024
Response from Ker Hoteles. on Feb 21, 2024
Dear, we appreciate your comments.We appreciate your comments and review.Kind regards,Ker Hotels team.

10/10 Excellent

Jan

Stayed 2 nights in Feb 2024
Response from Ker Hoteles. on Feb 16, 2024
Thank you very much for sending us your review about your recent stay at the hotel.Kind regards,Ker Hotels team.

10/10 Excellent

nancy, Levis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality price excellent. Great location, staff was great
Stayed 1 night in Feb 2024
Response from Ker Hoteles. on Feb 7, 2024
Thank you Nancy for your review of Ker San Telmo. We are thrilled to hear that you found the quality-price ratio to be excellent. We are also glad you enjoyed the great location and found the staff to be great. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Julann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and within walking distance to San Telmo and multiple subway lines. The staff was very friendly and helpful. Rooms super nice.
Stayed 3 nights in Feb 2024
Response from Ker Hoteles. on Feb 5, 2024
Thank you for your review, Julann. We're glad to hear that you had a great stay at Ker San Telmo. The great location, comfortable bed, helpful staff, and access to transportation certainly made your week-long stay enjoyable. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Lilibeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the reception area very helpful especially Diana. She went above and beyond our duty
Stayed 2 nights in Feb 2024
Response from Ker Hoteles. on Feb 5, 2024
Thank you, Lilibeth, for your kind review of Ker San Telmo hotel. We are thrilled to hear that the staff, especially Diana, at the reception area were very helpful and went above and beyond their duty. We pride ourselves on providing excellent customer service, and we will pass along your positive feedback to Diana and the rest of the team. We hope to welcome you back to Ker San Telmo in the future.

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night to try it out. We ended up staying for an entire week because of the great location. Comfortable bed, wonderful and helpful staff, close to bus stops and transportation, just a block away from the Puente Madero in a safe area. Restaurant on site with pool and spa as well. Had everything and more we needed for our week in Buenos Aires.
Stayed 1 night in Dec 2023
Response from Ker Hoteles. on Feb 5, 2024
Thank you for your review, Teresa. We're glad to hear that you had a great stay at Ker San Telmo. The great location, comfortable bed, helpful staff, and access to transportation certainly made your week-long stay enjoyable. It's also nice to know that the hotel had a restaurant, pool, and spa, providing everything you needed for a week in Buenos Aires. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the property is really good. Breakfast is good and the employees are very kind and helpful. The room is very clean
Stayed 13 nights in Jan 2024
Response from Ker Hoteles on Jan 26, 2024
Thank you for your review, Carlos. We are glad to hear that you found the location of Ker San Telmo to be excellent. It's great to know that you enjoyed the breakfast and found the employees to be kind and helpful. We take pride in the cleanliness of our rooms, so we are happy to hear that you found them to be very clean. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern property, Nice room with quiet AC , very friendly staff , basic breakfast, pool is serious Joke, very good place to stay, you better learn Spanish!!! ☝️ Have a nice vacation 😁
Stayed 8 nights in Jan 2024
Response from Ker Hoteles on Jan 15, 2024
Dear Alex, we appreciate your comments and your time in leaving us a review.Kind regards,Ker Hotels team.

8/10 Good

Luis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Great location.
Stayed 16 nights in Dec 2023
Response from Ker Hoteles on Jan 11, 2024
Dear Luis, we appreciate your comments and review about your recent stay at the hotel. We hope to receive you again in the future.Kind regards,Ker Hotels team.

10/10 Excellent

YUK PING

Stayed 1 night in Jan 2024
Response from Ker Hoteles on Jan 9, 2024
Yue Ping, we appreciate your review. We hope to welcome you again in the future.

8/10 Good

Marisol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful, but the buffet at breakfast is horrible and tasteless.
Stayed 1 night in Dec 2023
Response from Ker Hoteles on Jan 9, 2024
Thank you for your feedback, Marisol. We're glad to hear that you found the hotel itself beautiful, but we apologize that the buffet breakfast did not meet your expectations. We appreciate your honest opinion and will take your feedback into consideration to improve our dining offerings. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excellent

Nikolay, Walnut Creek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Ker Hoteles on Jan 9, 2024
Thank you for your feedback, Nikolay. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Kisan, Walnut

Stayed 2 nights in Dec 2023
Response from Ker Hoteles on Dec 19, 2023
Dear Kisan, we appreciate your review. We hope to welcome you again in the future.Kind regards,Ker Hotels team.

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Stayed 2 nights in Dec 2023
Response from Ker Hoteles on Dec 7, 2023
Dear Lisa,Thank you very much for sending us your comments. We are pleased to know that she had a pleasant stay and that she would stay with us again.Kind regards,Ker Hotels team.

10/10 Excellent

ARGENTINA TRAVEL

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Ker Hoteles on Dec 1, 2023
Muchas gracias por enviar su reseña. Esperamos volver a recibirlo en el futuro. Saludos cordiales!

10/10 Excellent

Deepa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The front desk staff were so helpful and friendly. Also helped us with booking the tours. Excellent breakfast & great location! Highly recommend this hotel.
Stayed 2 nights in Nov 2023
Response from Ker Hoteles on Dec 1, 2023
Thank you very much for sending us your review and comments. We are pleased to know that you had a pleasant stay.

10/10 Excellent

Bruno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fairly modern.
Stayed 2 nights in Nov 2023
Response from Ker Hoteles on Nov 22, 2023
Thank you for your review, Bruno. We appreciate your positive feedback about the great location and modern atmosphere of Hotel Ker San Telmo. We strive to provide a friendly and welcoming experience for our guests. We hope you had a pleasant stay and look forward to welcoming you again in the future.

6/10 Okay

Eric

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in staff very unhelpful
Stayed 2 nights in Nov 2023
Response from Ker Hoteles on Nov 22, 2023
Thank you for your feedback, Eric. We apologize for the unhelpful check-in staff at Ker San Telmo. We will address this issue with our team to ensure a more pleasant experience for our future guests. We appreciate your patience and hope to welcome you back soon.

10/10 Excellent

Hani, Galveston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience. Very friendly staff. Cleaness is great
Stayed 1 night in Nov 2023
Response from Ker Hoteles on Nov 22, 2023
Thank you, Hani, for your review of Ker San Telmo hotel. We truly appreciate your positive feedback. It's great to hear that you had an excellent experience and found the staff to be very friendly. The cleanliness of the hotel is also a standout feature. We hope to welcome you back in the future.

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ker San Telmo is a lovely hotel if you’re looking for something a bit more luxurious. Very close to San Telmo attractions and walkable to Retiro, Monserrat, and Puerto Madero neighbourhoods. The beds and showers are very nice and comfortable. Lots of options at breakfast. Great facilities.
Stayed 1 night in Nov 2023
Response from Ker Hoteles on Nov 15, 2023
Dear Amy, thank you very much for sending us your review.We hope to welcome you again in the future.Kind regards,Ker Hotels team.

10/10 Excellent

Rommel, Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ker Hotel's location is in the City Center which I liked the most. Puerto Madero is 2 blocks from the hotel and offer variety of restaurants to choose from. The property is well kept and staffs are very friendly and welcoming.
Stayed 4 nights in Oct 2023
Response from Ker Hoteles on Oct 26, 2023
Dear Rommel,We appreciate your review.We hope to welcome you again in the future.Kind regards,Ker Hotel.

2/10 Terrible

YUMI

Stayed 6 nights in Jul 2023

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Crazy hot and cold water half shower door
Honestly the food was good. The only thing we ate out of little bowls. I felt I was in Japan. The room was very clean. My problem was the bathroom where we not regulate the temperature of the water as it felt like it was bipolar. The water was difficult to regulate as it went from very hot to very cold all on its own. Like it had a mind of its own. Causing my son to burn his skin in the shower. Also half a door is not good either as all the water would splash outside creating unnecessary puddles. It was honestly just a glass attached to the showers. I am attaching a photo to show you what I mean. For those last two reasons I will not be booking again at this hotel. I will be returning to Argentina in November but will be booking at a different hotel.
Stayed 1 night in Jun 2023
Response from Kerhoteles on Jul 11, 2023
Dear Steven, we appreciate your comments. Your opinion is very important to us. We will take your comments into account to continue improving our services.Kind regards.

6/10 Okay

Luis Alonso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place / Terrible Food
Stayed 2 nights in Apr 2023

6/10 Okay

Jeremiah

Traveled with family
Tried contacting tue property over a week before check in and received no response. Our flight was canceled and we attempted to contact them again with not response. The room was just ok. Breakfast was ok. Service ok. One elevator barely worked. We were disappointed in the lack of communication and were just expecting a bit better experience based on other reviews.
Stayed 2 nights in Mar 2023

10/10 Excellent

Marianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very cleany and the personnel is very friendly. The hotel is close to Puerto Madero, a very nice area to walk with a lot of restaurants and bars.
Stayed 2 nights in Mar 2023

10/10 Excellent

Alex, Laguna Hills

Stayed 1 night in Mar 2023

4/10 Poor

Catherine, Sechelt

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel is OK but the staff are horrid. We went to the bar to ask to borrow a corkscrew and we’re told they didn’t have one. Then went to the front desk and told to go to the bar. When we went to check out we learned they add a charge to arrange for a taxi and then charged a “room tax” which they wanted in cash and couldn’t provide a receipt. It’s a good location and reasonably clean but DO NOT expect service
Stayed 2 nights in Mar 2023