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"Rooms are in real need of renovation. Stained carpets, grubby bathrooms, mouldy ceiling, chipped bath, dirty walls , plug sockets not working well, stained bed linen. We had 2 rooms and both poor. The bar on the upper foyer is very nice and the location was convenient."

"Very clean. Very busy - queues for breakfast. I had a little issue with the plumbing in my room, which I think housekeeping should be encouraged to report before customers need to report it. Reasonable value for money for this location. Ideal place for going to a show."

"Great location, clean rooms.staff would try to sell you an upgrade if you arrive before the normal check in time at 3pm Hotel is good value for the money it charges"

" perfect location near the connecton metro station"

"Excellent restaurants"

"Location is fantastic, staff was friendly and welcoming. The bed and linens were clean but overall the room didn't feel clean, the power went out (understandably not their fault but still sucked) and we had to pack up to checkout in the dark. Overall the room did not feel worth 400$ a night and we would try somewhere else next time. "

"The room was spacious with a nice view of the Thames. There was no soap in the bathroom. No biggie, called down and someone brought some up. Got in the shower, body wash was also empty. Called down again. It had a kitchenette, dish soap also empty. I was excited about the opportunity to do laundry however no laundry soap. I went to the front desk to ask if I could get some and was told I had to go next door to Tesco to buy some. Went next door and they only sold full size bottles which I wasn’t going to buy for one load, so no laundry. There’s carpet in the bedroom which was filthy. When we arrived, the room wasn’t ready (we were early), so we left our bags and ventured out. I asked the front desk if they could have the sofa bed set up while housekeeping was getting the room ready. Got back around 6, sofa bed not set up. Called down and housekeeping came up but appeared completely annoyed we even asked to have this done. I was literally getting a tip out of my purse when they “smacked” the bed with their hand, said “there you go” and abruptly left the room. I ordered Uber Eats however, I didn’t realize Uber Eats are not permitted in the hotel at all (even the lobby), so had to go down outside to meet him. Upon checkout, the front desk asked how my stay was, I said “it was just ok”, she replied “oh that’s good, have a great day”. The only person I encountered here who was amazing was the gentleman who brought up our luggage. Would not stay here again."

"Excellent location and customer service. Well-maintained "

"Great location, but you pay for it. Interiors a bit cold and tired. Needs a refresh."