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"We arrived at the hotel on Friday 6th March at around 9:30am. The check in process was fine and we were handed our key. We entered the room to find our request for a double bed instead of two singles was ignored. The room was very small for what we expected and it was clear it hadn't been stayed in/cleaned for a while as there was dust build up on the sides and the telephone. The shower was terrible with extremely low flow rate and erratic temperature changes. The staff in the bar area were very poor. We tried to order drinks at the bar to be told no go and sit down and we will take your order and bring them to you. They took our order but the drinks never arrived. After around minutes of waiting, we went to the bar and AGAIN were told to go back and sit down and they would bring them over, and yet again they didn't arrive. We had to go back for a second time and we refused to go back to the table until they made the drinks which they eventually did. On top of that, one of the drinks was then wrong! The worst part was when we came back to the hotel at around 11:20pm and asked reception for some water which they REFUSED, saying they don't have any. Their excuse was the bar was closed and they couldn't get it and the night staff didn't know where the water was. Completely shocking experience and we will never be returning. This is not a 4 star hotel - this is a 1 star hotel in disguise just because it had a swimming pool."

"Lovely staff very helpful "

"Clean room, I recommend this Aparthotel ,Very friendly staff "

"We were able to check in straight away when we arrived early "

"The entire place smelt fresh & clean. Everyone you saw from front desk staff to the laundry team greeted you with a smile & wished you a wonderful day. It was too cold to enjoy the outside amenities but the hot tub spa we did take advantage of…nice & clean but could have been a bit warmer. The food!!…was overwhelmingly amazing. Thank goodness we were riding as much as we did or we would have gained weight!"

"Yes very nice"

"Amazing stay in this lovely hotel! The breakfast was gorgeous, and Cosco is a true superstar. Xavi at reception is a real professional, and all the reception team are incredibly friendly and welcoming. The spa is simply lovely. This is not just a place to visit — it’s a paradise to live in. I highly recommend it! A big shout-out to all the hardworking staff and management. You can truly feel the love here."

"Everything Spotless, food fantastic, staff were brilliant, I would 100% recommend this hotel. "

"The suites are amazingly spacious and very clean. hotel is really well located we walked to old town alcudia from there, long walk but worth it as the buses passing by were pack solid. Very closed to the beach. Only downside is the size of the interior pool as there was a big storm in the island the pool was super small and very overcrowded."