"Friendly and helpful, hardworking staff in all areas. After a long journey to Bristol, the reception staff allowed us to access our room a good hour or so earlier then expected. Thank you so much. Responded to our requests for extra milk sachets promptly too. Very spacious, spotlessly clean deluxe double room on the 3rd floor. Comfortable bed with lovely Irish toiletries, very large fluffy towels, bottles of water, replenished daily, good food choices, reasonably priced and good beer too. Our 1st visit to Bristol, won't be our last and would be very happy to stay here again due to the comfort and service received. Liked being in the Old City area with shops, bars, historic buildings close by."