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"Staff seemed disorganized and unsure of how to assist peoplw regarding situations like"

"It’s in the wilderness, no tv and no hairdryer. Tried to get a coffee and they just ignored us."

"Beautiful views, great staff, clean rooms, great food"

"Beautiful resort with lots of high end things. Wonderful staff!"

"Staff were amazing from arrival and throughout our stay. Incredibly helpful and all extremely well trained to be friendly and accommodating. Johan (I think) one of the ambassadors, John - one of concierge team at the front desk and Jimmy a shuttle bus driver were all truly outstanding and made our stay great. Giselle and Shanna are AMAZING masseurs- definitely book a treatment with them. Breakfast was very good with a wide selection and the different restaurants were also good (didn’t try the Italian). Most villas are based up very steep hills but the 24 hour shuttle service was efficient. The hotel is isolated so a taxi is to get to anywhere offsite, but onsite activities and entertainment were plentiful. We did a catamaran trip which included mud bath (optional) visit to a volcano, swimming/ snorkelling and a delicious lunch. The route took in one side of the island including the twin pitons. A fabulous day. A really great stay marred only by the one and only borderline rude member of staff who checked us out - Skyie. No reason why she was so unpleasant but thankfully she wasn’t the last person we spoke to - that was the lovely and upbeat John, thank you!"

"The property is very nice and our suite was spacious. It’s quite dated. Staff was great."

"Food was great , no matter where we ate. The number of bars and pools meant there was never a wait or too many people to find a lounge chair to use. The staff is so pleasant and accommodating throughout the resort. We can’t wait to return."

"My air conditioner did not work. There was no hot water"

"Best location best staff "