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Casa Cielo Cancun

3.0 star property
Travelers can explore downtown Cancun's iconic plazas before returning to this urban oasis for poolside relaxation or productive work sessions

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Casa Cielo Cancun sits in downtown Cancun's center, offering a peaceful retreat with its garden and outdoor pool. Guests can use WiFi throughout, relax on the terrace, or utilize coworking spaces while staying just minutes from Plaza Las Americas and Plaza 28.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Kitchen

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About the neighborhood

Located in Downtown Cancun, a neighborhood in Cancun, Casa Cielo Cancun is in a shopping district. Ultramar Ferry Puerto Juárez and Isla Mujeres Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Plaza Las Americas and Puerto Cancun Marina Town Center. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are not to be missed. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like ecotours nearby. Visit our Cancun travel guide
View more Guest Houses in Cancun
Map
Calle Cielo, Cancun, QROO, 77500

What's nearby

  • Cancun Bullfight ring
    3 min walk - 0.3 km
  • Ceviche Square
    8 min walk - 0.7 km
  • Plaza Las Americas
    8 min walk - 0.7 km
  • Royal Yak Casino and Sports Book
    13 min walk - 1.1 km
  • Las Palapas Park
    14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN)
    17 min drive

Restaurants

  • Los Tarascos
    8 min walk
  • Mala Madre
    7 min walk
  • Patravali
    6 min walk
  • Chila & Quil
    14 min walk
  • Mr. Pampas Cancún
    4 min walk

About this property

Casa Cielo Cancun

  • Guesthouse near Plaza Las Americas
  • Located close to Las Palapas Park, Casa Cielo Cancun provides a terrace, a garden, and laundry facilities. Guests can connect to free in-room WiFi.
  • Other perks include:
    • An outdoor pool
    • A roundtrip airport shuttle (surcharge), luggage storage, and tour/ticket assistance
    • Smoke-free premises and coworking spaces
  • Room features
  • All guestrooms are individually furnished, and have comforts such as private pools and air conditioning, in addition to thoughtful touches like free WiFi and dining tables.
  • Extra conveniences in all rooms include:
    • Bathrooms with rainfall showers and tubs or showers
    • 45-inch flat-screen TVs with digital channels
    • Wardrobes/closets, separate dining areas, and communal kitchens

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Beach shuttle (surcharge)

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Virtual front desk

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with digital channels
  • Private pool

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Griddle
  • Microwave
  • Refrigerator
  • Separate dining area
  • Shared kitchen access
  • Toaster
  • Toaster oven

More

  • Air conditioning
  • Dryer
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out fee: USD 15

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 32 per room (one-way)
  • Airport shuttle fee per child: USD 32 (one-way)
  • Late check-out fee: USD 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 11:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Casa Cielo Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Casa Cielo Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Casa Cielo Cancun?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Casa Cielo Cancun?

Check-out is at noon. Late check-out is available for USD 15.

Does Casa Cielo Cancun provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–11:30 PM on request. A fee of USD 32 per room applies.

Where is Casa Cielo Cancun located?

Located in Downtown Cancun, this guesthouse is within 1 mi (2 km) of Plaza Las Americas and Las Palapas Park. Playa Tortugas and Ultramar Ferry Puerto Juárez are also within 3 mi (5 km).

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Reviews

Casa Cielo Cancun Reviews

6.0

7.2

Cleanliness

6.6

Location

7.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 10 out of 31 reviews
Rating 8 - Good. 3 out of 31 reviews
Rating 6 - Okay. 4 out of 31 reviews
Rating 4 - Poor. 4 out of 31 reviews
Rating 2 - Terrible. 10 out of 31 reviews

Reviews

Verified

6/10 Okay

Verified traveler

Disliked: Amenities
It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel.
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

Jesus Salas

Disliked: Cleanliness, amenities, property conditions & facilities
Booked via expedia I arrived they claim to not have my booking and say they were fully booked. Contacted expedia and they will not issue a refund with out contacting property. I have been waiting over a week fora resolution.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room.
Stayed 7 nights in Mar 2023
Verified

2/10 Terrible

Tulay

Disliked: Cleanliness, staff & service, property conditions & facilities
After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night.
Stayed 3 nights in Dec 2024
Verified

2/10 Terrible

Joaquin

I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia.
Stayed 1 night in Nov 2023
Verified

4/10 Poor

Tania Libertad

Disliked: Cleanliness, property conditions & facilities
El wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls
Stayed 1 night in May 2025
Verified

10/10 Excellent

Omar Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y seguro el lugar
Verified

2/10 Terrible

juan

Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Gerardo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado.
Stayed 3 nights in Jan 2023
Verified

2/10 Terrible

Gildardo García

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N respetaron la reservación de las dos habitaciones
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo
Stayed 3 nights in Sep 2022
Verified

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay in a central area of Cancun

The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!!
Stayed 3 nights in Sep 2021
Verified

2/10 Terrible

Cliente

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo !
Stayed 1 night in Jan 2020
Verified

4/10 Poor

NICOLAS

Disliked: Cleanliness, property conditions & facilities, room comfort

Pesimo

Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio muy agradable
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hospedaje

El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great owner, nice rooms, we had 3 rooms, close to everything!
Stayed 4 nights in Jul 2019
Verified

4/10 Poor

Josefa

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Since I traveled by myself I switched to another place.
Stayed 3 nights in May 2019
Verified

4/10 Poor

Anonymous

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Despite pleasant, clean and modern-style facilities
Stayed 3 nights in May 2019
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Un accueil pitoyable !

Je n’ai jamais connu un accueil aussi pitoyable ! Un garçon m’a parlé de loin, à travers le grillage, sans venir me voir. Il m’a ensuite dit que comme ma réservation n’avait pas été payée en ligne (et je le pensais pourtant), il m’était impossible d’accéder à la chambre. Il me fallait payer immédiatement, mais débarquant tout juste de l’aéroport je n’avais pas encore de change en pesos ni de dollars. J’ai du marcher, trouver une banque, revenir, pour enfin payer. Puis lui n’avait pas de change, alors j’ai dû payer le reste le soir. Il est d’ailleurs venu chercher l’argent à la chambre à 21h30 ! Il ne m’a rien expliqué de la ville, pas proposé de petit dej. Aucune attention. J’étais pourtant le seul client. Je n’ai jamais vu ça de tous mes voyages. La chambre est propre, jolie. Mais c’est tout. Il y a une piscine mais pas nettoyée. Autour il n’y a rien. C’est très mal situé. Très loin de la plage. Personnel pas sympa. J’ai préféré quitter les lieux plus tôt que prévu. Et personne n’était là à mon départ... Bref mauvaise expérience, je ne recommande pas du tout !
Stayed 1 night in May 2019
Verified

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent but it would have been more comfortable with a/c in the tv room. I would return again
Stayed 3 nights in Apr 2019
Verified

2/10 Terrible

Kemal

Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Miguel

Stayed 1 night in Dec 2024