6/10 Okay
Laura
May 13, 2024
Disliked: Staff & service
The rooms that are advertised on Expedia are not pet friendly even though the information contains the charge for dogs. I booked a stay for my partner's birthday at the weekend and on arrival we were downgraded because we came with our dog.
The hotel advised that what we should have done is booked through the website but on inspection their personal website doesn't make clear which stays are for dogs either (it's the garden ones)
It put a damper on the weekend, could have potentially scuppered the trip if no back up rooms were available and staff seemed to distance themselves from Expedia bookings and were not willing to make an exception.
The property itself is impressive and the grounds and location are fantastic but the customer service could be better
Laura
Stayed 1 night in May 2024