Find hotels near Casino del Mar at La Concha Resort, San Juan from ₩196,041

"The property is beautiful, in a great location, and most of the staff were very polite and welcoming. Unfortunately, the room was a major disappointment. We booked an ocean-view suite and paid about $2,000 extra for the upgrade, which nearly doubled the cost of our stay. We chose the suite because we were traveling with a toddler and hoped to still enjoy some time as a couple in the evenings, including relaxing and watching TV before bed. While the room did face the ocean, its condition did not match the price or expectations. The carpet looked very old and dirty, with sections coming apart. There was visible rust in multiple areas, which may be somewhat understandable for a waterfront property, but the peeling, scratched, and deteriorating furniture made the room feel neglected. Under the bathroom sinks, the exposed plumbing was extremely dirty and very noticeable. The TVs were outdated and extremely restrictive. Although the system claimed apps could be installed and inputs could be changed, neither worked. We tried both TVs and even attempted to connect a laptop, but nothing was allowed, so the relaxing evenings we planned didn’t happen. This was our first family vacation, something we had saved for a long time, and the room simply wasn’t worth the upgrade. On a positive note, the food was delicious and the bartenders made great, strong drinks."

"Our stay at the La Concha was much needed and refreshing! The room was clean, the lobby impeccable, and the staff was top notch. Whether you're chilling in their pools or relaxing beach side, towels and drinks are always nearby. We'll be back especially since the casino is pretty much in-house!"

"Nice stay "

"The staff was great. The near constant smell of Marijuana and noise made this stay un-enjoyable."

"Hospitality was nonexistent beyond the check in at the front desk. The kitchen and bar staff were rude and disrespectful when we ordered appetizers and drinks after our day out at the beach. There was construction the entire duration of our trip which made finding rides a bit challenging. I had to overhear several fights that happened in my hallway. As a single female traveler, I prioritize my safety and do not mind paying extra for a resort type of stay, this was not it. I had a nice vacation, but will not be staying here. I would not recommend, especially if you’re looking for a resort or traveling on your own."

"One of the worst hotels I’ve ever been. The walls are cardboard, I listen to loud, drunk, people walking by the halls during night. At morning I had a door that opened and close, right by my room, making a loud noise since very early, making impossible to sleep. The shower didnt have s decent curtain, making the whole bathroom wet. I even had a reservation for an extra night and cancelled it. "

"You are on the beach"

"I was quite surprised with the hotel and it certainly exceeded our expectations. I’ve stayed at a few Holiday Inn Expresses before, but this was by far the best."

"Very nice! Only problem was the sheet and blanket situation! They need to know a top sheet should be on the bed and a blanket. I asked with no problem. "