Castelli Romani, Rome hotel rooms at the Starhotels

"The front desk personnel was slow to address a problem with the AC and dismissive of problems with the wifi, which basically did not work. He also insisted that he had upgraded our room "two or three levels" and that we were in "one of the best" rooms which was clearly not the case when a repairman finally showed up to fix the AC which was caused by an excessive amount of dirt on the filter. "

"How Expedia rated this hotel in the "luxury" category is beyond me. This is at best a 2-star hotel, as it was missing some very basic amenities, such as a coffee make and there was NO air conditioning service (not turned on until summer, I was told). All this besides the fact the hotel is very near a bad area (Termini terminal) and I was told by the staff to not go there when night falls. Expedia needs to do better."

"I appreciated how close this hotel was to the airport and that breakfast was included. The breakfast and restaurant on site is convenient but was not very authentic. Some upgrades probably need to be done in the room but overall we had a good stay and also took the trolly bus that comes to take you to the airport. "

"Great beds and bathroom. Recommend the buffet breakfast. Felt like it had been recently renovated and luxurious. "

"Didn’t use it"

"The staff was amazing. Best team we've ever encountered in our travels. They made us feel like we were wealthy people at home with a staff. "

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"Very convenient to the metro line as well as taxi stand."

"The staff was amazing, specially Luccrecia. The room were small but very clean and new. The only thing that would have made it excellent if the bar had some food items at night. But even though they didn’t the staff warmed us some flat bread so we will not go to bed hungry. "