โI stayed at this property from 3/23/23 to 3/28/23 when i was on my way to rhe property i called owner to meet us whoever answered was very rude and not customer service friendly then i was given a number for house manager who saved the day Mr. Anderson was the best great customer service he immediately came to meet me i was so angry and tired but Mr. Anderson made me smile. I hope Mr. Anderson trained the other staff to be kind and a problem solver thanks for a wonderful stay Mr. Anderson and...
โThe management team was awesome, the AC didnโt work in the main room on the first night but Ms Vicki made sure that I didnโt go a second night without it.โ
โThis is the first time my family and I have used a place such as this for vacation and it was a pleasant experience. The security was superb, and we loved the layout of the apartment. The only thing we would recommend is getting an ac unit for the living room, because when JA is hot AND humid, oh me oh my. We are planning to go back soon and we definitely will be staying there again if it's available. โ
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"Excelente hotel en port royal. Atenciรณn de primera, personal amable, habitaciones limpias y vista hermosa. Ideal para descansar y disfrutar. ยกMuy recomendado!. โ
โI visit Jamaica at least twice a year and this is my "home away from home." The staff here are really helpful and go above and beyond for their guests. I would highly recommend this property for anyone who is staying in Kingston, whether it's for one night or a month.โ
โThe staff were kind, hospitable and professional. Food was great with option of Jamaican cuisine and American. Gym was one of the better set up and equipment than most hotels. The double rooms were on the smaller side but the view made up for it. The surrounding areas were in walking distance and safe. Only will need to be aware of surroundings and you will be okay. If, you do not have a car. Only complaint was weird odor coming from carpet. Room spray masked the smell. Overall stay was great!...
โClean comfy room, nice mountain view. Great staff and breakfast. Rooftop was relaxing, wish the pool wasnt in the center of dining n bar. Could've used a screen for privacy. โ
โFirst time we stayed here in March water went away for 4 hours. We are back and they installed a backup system. These folks care about giving the guest a good experience and it shows. We will go back next year.โ
โIt's not a hotel. It's not a apartment, either.
It is a huge mansion.
It's very clean and comfortable inside the house. However, if you don't have a car, if you don't have any plan to rent a car, if you expect hotel service including breakfast or any other thing, I strongly recommend not to take this Casa Tianna.
By the way, people are nice. I deserve them.โ
