2/10 - 너무 별로예요
Kimberly 님, Pine Knoll Shores
단체 여행
2025년 6월 10일
Did not get a 2 bedroom that we reserved, but a 1 bedroom at their fault. Bedding situation did not fit the party of adults. Sleeper sofa was horrible with no bedding. Missed dinner reservations waiting for them to switch us to our reserved room because we had to wait hours to be told they double booked and none available to move us to.They did not notify the "office" of our arrival for a parking pass.We were not notified that the pool area was closed due to work being done. The entire courtyard was scaffolding. Now they are trying to give a very small refund which is unexceptable. Still going back and forth with them 12 days later. Very unprofessional.
Kimberly
2025년 5월에 2박 숙박함