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Hotel Lagoon

3.0 star property
Hotel in Santa Elena with a 24-hour front desk and an outdoor pool

Choose dates to view prices

Photo gallery for Hotel Lagoon

Property grounds
Property grounds
Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets
Lobby
Property grounds
Hotel Lagoon combines tropical charm with modern comforts. Travelers spend afternoons by the pool or exploring the garden before dining at Maiz restaurant. The property offers free in-room WiFi, while the helpful staff remains available 24/7 to enhance the relaxation experience.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Laundry
  • Parking included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Habitación Sencilla, 1 cama matrimonial, vista al jardín

Habitación Sencilla, 1 cama matrimonial, vista al jardín | Individually decorated, individually furnished, free WiFi, bed sheets

Habitación Sencilla, 1 cama matrimonial, vista al jardín

8.0 out of 10
Very good
(1 review)

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View | Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Lagoon View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Quadruple Room, Garden View

Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Garden View

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Private bathroom
Electric kettle
Free bottled water
  • Sleeps 4
  • 2 Queen Beds
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About the neighborhood

Santa Elena is home to Hotel Lagoon. The area's natural beauty can be seen at Lake Bacalar and Canal de los Piratas, while Museum of Maya Culture and Museo de la Ciudad are cultural highlights. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting.
Visit our Santa Elena travel guideOpens in a new window
Map
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965

What's nearby

  • Laguna Milagros - 10 min drive - 8.8 km
  • Palacio Municipal De Othon P. Blanco - 13 min drive - 12.2 km
  • Museum of Maya Culture - 13 min drive - 13.3 km
  • Chetumal Ferry Terminal - 14 min drive - 13.3 km
  • Palacio de Gobierno - 14 min drive - 13.3 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive

Restaurants

  • ‪Enchiladas Huastecas - ‬8 min drive
  • ‪Dragon restaurant - ‬2 min drive
  • ‪Coffee Station - ‬9 min drive
  • ‪El asadero de Huay Pix - ‬8 min drive
  • ‪Church’s Chicken - ‬4 min drive

About this property

Hotel Lagoon

Property highlights
At Hotel Lagoon, you can look forward to a free daily manager's reception, a terrace, and a garden. Be sure to enjoy a meal at Maiz, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Coffee/tea in the lobby, luggage storage, and tour/ticket assistance
  • Free newspapers, a 24-hour front desk, and outdoor furniture
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as perks like free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • 32-inch TVs with satellite channels
  • Private yards, electric kettles, and daily housekeeping

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  • Free WiFi
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Maiz

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per night, plus a deposit of MXN 200 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 66 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: MXN 200 per night
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena

Frequently asked questions

Does Hotel Lagoon have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Hotel Lagoon pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 66 lbs per pet. There's a deposit of MXN 200 per night and a fee of MXN 200 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Lagoon?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Lagoon?

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Lagoon?

Check-out is at noon.

Where is Hotel Lagoon located?

Situated in Santa Elena, this hotel is within 9 mi (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal, and Explanada de la Bandera. Palacio de Gobierno and Santuario del Manati are also within 9 mi (15 km).

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