A free daily manager's reception, a terrace, and a garden are just a few of the amenities provided at Hotel Lagoon. Be sure to enjoy a meal at Maiz, the on-site restaurant. In addition to dry cleaning/laundry services, guests can connect to free in-room WiFi.
Santa Elena is home to Hotel Lagoon. The area's natural beauty can be seen at Lake Bacalar and Explanada de la Bandera, while Museum of Maya Culture and Museo de la Ciudad are cultural highlights. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting. Visit our Santa Elena travel guide
Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965
What's nearby
Lake Bacalar
14 min drive - 18.3 km
Laguna Milagros
9 min drive - 10.6 km
Payo Obispo Zoo
16 min drive - 12.0 km
Palacio Municipal De Othon P. Blanco
16 min drive - 12.2 km
Santuario del Manati
18 min drive - 13.0 km
Getting around
Chetumal, Quintana Roo (CTM-Chetumal Intl.)
14 min drive
Restaurants
McDonald's
10 min drive
Coffee Station
9 min drive
Church’s Chicken
4 min drive
Enchiladas Huastecas
8 min drive
McDonald's
10 min drive
About this property
Hotel Lagoon
Property highlights
At Hotel Lagoon, you can look forward to a free daily manager's reception, a terrace, and a garden. Be sure to enjoy a meal at Maiz, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services.
You'll also find perks like:
An outdoor pool along with sun loungers
Free self parking
Free newspapers, outdoor furniture, and tour/ticket assistance
Coffee/tea in the lobby, a 24-hour front desk, and luggage storage
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as perks like free WiFi and free bottled water.
Extra conveniences in all rooms include:
Bathrooms with showers and shampoo
32-inch TVs with satellite channels
Private yards, electric kettles, and daily housekeeping
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk
More
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Bathroom
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
32-inch TV with satellite channels
Food and drink
Electric kettle
Free bottled water
More
Air conditioning
Individual decor
Individual furnishings
Window screens
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of MXN 200 per pet, per night, plus a deposit of MXN 200 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 66 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: MXN 13.03 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
Pet deposit: MXN 200 per night
Pet fee: MXN 200 per pet, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Frequently asked questions
Does Hotel Lagoon have a pool?
Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.
Is Hotel Lagoon pet-friendly?
Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 66 lbs per pet. There's a deposit of MXN 200 per night and a fee of MXN 200 per pet, per night. Service animals are exempt from fees.
How much is parking?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Hotel Lagoon?
Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. Late check-in is available during limited hours.
What time is check-out at Hotel Lagoon?
Check-out is at noon.
Where is Hotel Lagoon located?
Situated in Santa Elena, this hotel is within 9 mi (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal, and Explanada de la Bandera. Palacio de Gobierno and Santuario del Manati are also within 9 mi (15 km).
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