Lobby lounge

Reviews of Fairfield Inn & Suites by Marriott Clovis

2.5 out of 5
Fairfield Inn & Suites by Marriott Clovis
4305 N Prince Street, Clovis, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 286 out of 458 reviews" "
Rating 8 - Good. 109 out of 458 reviews" "
Rating 6 - Okay. 35 out of 458 reviews" "
Rating 4 - Poor. 16 out of 458 reviews" "
Rating 2 - Terrible. 12 out of 458 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 12, 2024
Thank you for the 5 out of 5 rating, Yolanda!We're thrilled to see how much you enjoyed staying at Fairfield Inn & Suites by Marriott Clovis. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Customer Service on May 6, 2024
Thanks for the 4/5 rating, Natalia!We're thrilled you enjoyed your time at Fairfield Inn & Suites by Marriott Clovis so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Customer Service on May 21, 2024
Michael, thank you for your outstanding rating! The team at Fairfield Inn & Suites by Marriott Clovis is pleased to see that you had a great experience. We look forward to welcoming you back!

8/10 Good

Chantal

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and quiet. Some of the fixtures are a little dated, but everything was in working order. The continental breakfast was great. There were different choices each morning. The front desk attendant was very friendly, helpful and courteous. I would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Chantal, the Fairfield Inn & Suites by Marriott Clovis is thrilled to hear of your positive experience. It's heartening to know you appreciated our breakfast selection that changes daily, found our premises to be tidy and peaceful, and our front desk colleagues to be amiable and service-oriented. We value your feedback on our fixtures, and it's always our aim to improve. We're eagerly anticipating your next visit.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Sonya, thank you for your high rating! We are thrilled that your stay at Fairfield Inn & Suites by Marriott Clovis met your expectations. Our team members are committed to providing an exceptional experience, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Jana, we're thrilled to see that you found comfort at Fairfield Inn & Suites by Marriott Clovis. It's our priority to ensure guests feel at home and rested during their stay. We eagerly await your next visit.

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome and easily fixed my error in booking wrong day.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Alan, it's delightful to see your high regard for the service at Fairfield Inn & Suites by Marriott Clovis. Our adept team members strive to resolve any issues promptly, ensuring guests like yourself have a seamless stay and it's delightful to know your stay reflected this. We appreciate your positive review and hope to have you back soon.

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on Prince Street is in an area that has many dining, and shopping as well as other housing options. It is in a well lit area with ample parking and feels safe. The room was in good condition, clean and well stocked with essentials. The personnel was friendly and professional. The pool was being cleaned or repaired but we were not there for swimming we were just weary from traveling over eight hours. I would recommend this hotel to all I know.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Yolanda, it brings joy to our hearts to read your glowing review of Fairfield Inn & Suites by Marriott Clovis. It's wonderful you felt safe and appreciated our perfectly located property and plentiful parking. We're equally delighted to know that our clean rooms, well-stocked with essentials, added to the comfort of your stay.Our team members' professionalism and friendliness didn't go unnoticed, and we're glad for that. Also, while the swimming pool was under maintenance, it's reassuring to know it didn't affect your visit.Your willingness to recommend us to others speaks volumes about your experience and for that, we are incredibly grateful. We are eagerly waiting for an opportunity to serve you again.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. This is the best hotel I have stayed in ! Everything was clean and quiet. I loved it.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Becky, thank you for choosing Fairfield Inn & Suites by Marriott Clovis and for sharing such warm feedback. Our team members will be thrilled to hear they helped make your stay exceptional. We pride ourselves on maintaining a peaceful environment and spotless surroundings for our valued guests. Your enthusiasm is greatly appreciated and we hope to welcome you back in the near future.

8/10 Good

Gina

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Gina, thank you for taking the time to leave a rating for Fairfield Inn & Suites by Marriott Clovis. We are thrilled that you had a positive experience. We are continuously working towards complete guest satisfaction and your feedback is appreciated. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Dennis, Spring

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very welcoming. Room was perfect
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Dennis, thank you for your wonderful review. We're thrilled to hear that you found our front desk team members welcoming and that your room at Fairfield Inn & Suites by Marriott Clovis met your expectations. We strive to provide all of our guests with comfortable, perfect accommodations. Thanks again for choosing us, and we look forward to seeing you on your next visit.

6/10 Okay

julieta

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 14, 2024
Julieta, thank you for taking the time to rate your stay. We hope you found some aspects of our service satisfactory, and we're always open to hearing any additional feedback on how we can better enhance your experience next time. We hope to have another opportunity to serve you.

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was something wrong with the air conditioner. I had set it to the 60s before going to sleep and woke up to it in the 80s. Other than that the room ended up being cheaper than I thought and it was very clean.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Heather, it's regretful to know that you experienced an issue with the air conditioning in your room. We strive to ensure all amenities are in prime condition. However, it's uplifting to hear that you found our pricing agreeable and appreciated the cleanliness of our room. At Fairfield Inn & Suites by Marriott Clovis, we take your comments seriously and will utilize your feedback for continuous improvement. We hope to welcome you back in the future.

6/10 Okay

moncy

Traveled with family
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Moncy, thanks for taking the time to rate your stay. We truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.

8/10 Good

Marty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking for a big F-250 pickup was a bit tight but otherwise it was a good stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Marty, we truly appreciate your feedback. It's wonderful to hear you found Fairfield Inn & Suites by Marriott Clovis to be a fitting choice for your stay. While we understand that larger vehicles may require a bit more room for parking, we're glad this didn't overshadow your overall positive experience. We look forward to welcoming you back during your next visit to the area.

10/10 Excellent

Tammy

Stayed 1 night in Dec 2023
Response from Customer Service on Feb 21, 2024
Thank you for the amazing rating, Tammy!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Fairfield Inn & Suites by Marriott Clovis soon!Thanks again for leaving your feedback!

10/10 Excellent

Nichole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a try!
Great place to stay! Its clean, quiet and has lots of food options near by.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Nichole, thank you for your fantastic comments. It's wonderful to hear how much you enjoyed your stay at the Fairfield Inn & Suites by Marriott Clovis. We are thrilled you found the hotel immaculate, tranquil, and with numerous dining choices nearby. Your satisfaction is our ultimate success. We can't wait to welcome you back!

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay!
I had a great experience staying at Fairfield in Clovis New Mexico. The staff were so helpful and kind. They went out of their way to make me comfortable. My room was nice. The bed was very comfortable and the room was spotless. I had everything I needed. Being a business trip I got back in to the hotel after breakfast was served but they had saved me exactly what I wanted for breakfast. Super nice people!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Lisa, it's wonderful to hear about your excellent stay at Fairfield Inn & Suites by Marriott Clovis. It's heartening to know that our team members' efforts contributed to your comfort, and you appreciated the cleanliness and comfort of your room. Your experience truly reflects our dedication to guest satisfaction, from ensuring rooms are pristine to making arrangements for breakfast. We're thrilled to hear you found our colleagues to be extremely kind. Thank you for sharing your lovely feedback, and we look forward to welcoming you back when business brings you to town again.

6/10 Okay

Curtis

Traveled with family
Not satisfied
Wasn’t happy with our experience. Our room had multiple lights out in room and in the bathroom, also air conditioner fan didn’t work properly. Broken container holding shampoo in shower
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Curtis, we truly appreciate your feedback and we regret to learn about the issues you encountered in light fixtures and the air conditioning system. It is also disappointing to hear about the inconvenience caused by the shampoo container mishap in the bathroom. We assure you these points will be addressed efficiently in order to improve the overall guest experience. Nevertheless, we aim to offer a more enjoyable and smoother stay during your future visits.

4/10 Poor

Sandra

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was extremely small and did not have a tv in the room. When notified front desk was told that i would receive 50% refund on room which did not happen. Very disappointing
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Sandra, we sincerely regret hearing about your recent experience. It's concerning to learn about the discrepancies you encountered regarding your room size and amenities. We aim to ensure transparent communication regarding potential refunds or credits; any misunderstanding is entirely unintentional. Our team is committed to improving the service provided, thus your feedback is invaluable in this pursuit. We hope for another opportunity to serve you better in the future.

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Thomas, thank you for your stellar rating of Fairfield Inn & Suites by Marriott Clovis. We're thrilled to know that your stay with us lived up to your expectations. We look forward to your next visit.

10/10 Excellent

Teri

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Teri, we're thrilled to learn you had an excellent stay at Fairfield Inn & Suites by Marriott Clovis. We appreciate your fantastic rating and hope to welcome you back in the future for another delightful stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable King Suite.
We loved the King suite. Spacious and comfortable. It was actually two rooms, without a door. The only reason I didn’t give it an excellent rating was because the heater/AC unit rattled intermittently all night. This was Room 220. I told management so hopefully they’ll get it fixed. Other than that, loved our room.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 2, 2024
Karen, it's delightful to know you enjoyed the King Suite's spaciousness and comfort at Fairfield Inn & Suites by Marriott Clovis. We appreciate your feedback regarding the heating/AC unit and our team has been notified to address the matter. We're eager to provide you with another enjoyable stay in the future.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great staff very friendly and the breakfast was very good. Room very clean and stocked beds are amazing.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Daniel, thank you for sharing your enjoyable experience at Fairfield Inn & Suites by Marriott Clovis. We're glad to hear that you found our team to be friendly, appreciated the cleanliness level of your room, and especially enjoyed the comfort of our beds. It's also great to see that you thoroughly enjoyed the breakfast we provide. We appreciate your feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Jesus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Jesus, thank you for your outstanding rating of Fairfield Inn & Suites by Marriott Clovis! It's wonderful to know that you had a great stay. We look forward to your next visit. Safe travels!

8/10 Good

melony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a comfortable quiet hotel. The staff was great
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Melony, thank you for choosing Fairfield Inn & Suites by Marriott Clovis. It's heartening to hear that you've had a restful stay, and our team members left a positive impression on you. We aim to provide exceptional experiences for our guests and we're thrilled we were able to meet your expectations. We look forward to the pleasure of welcoming you back in the future.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Fairfield Inn & Suites by Marriott Clovis is glad to learn that your overall experience was positive. We appreciate you taking the time to rate us, and we hope to welcome you back for an even better experience in the future.

10/10 Excellent

Sterling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Clean
Small room with king bed...... but very comfortable and cozy. Tub and shower. Coffee ~ 75% of the rating for me and it was the best out of the other 5 national name hotels we stayed in, the past two weeks. You are supplied with a 4 cup machine and coffee that I would serve at home.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Sterling, it's pleasing to read your positive notes about the Fairfield Inn & Suites by Marriott Clovis. We take pride in our cozy accommodations and amenities like our coffee, aimed at enhancing our guests' comfort. Learning that you rated our coffee as the best compared to other hotels is wonderful feedback. Serving a quality cup of coffee that you would relish in your own home truly aligns with our motivation to cultivate a home-like atmosphere for all our guests. We can't wait to welcome you back for another visit soon!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Scott, it's fantastic to see you had a great stay at Fairfield Inn & Suites by Marriott Clovis. We're delighted your experience with us was 5-star level. We wholeheartedly value your feedback and look forward to your next visit.

10/10 Excellent

Brent

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 16, 2024
Brent, it's wonderful to hear that you enjoyed your stay at Fairfield Inn & Suites by Marriott Clovis. Your perfect rating truly reflects our dedication to excellent service and guest satisfaction. We value your feedback and look forward to welcoming you back soon!

8/10 Good

Dina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
We appreciate you sharing this positive rating, Dina!The comfort of our guests is important to us so we can't wait to see you back again at Fairfield Inn & Suites by Marriott Clovis. We want to share an even more enjoyable experience with you next time.

6/10 Okay

LINDA

Traveled with partner
Liked: Cleanliness, staff & service
Average hotel. Smelled mildew-y.
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Linda, we appreciate your feedback. We're sorry to hear that you perceived an unusual smell during your stay. Rest assured that cleanliness is our top priority and we'll look into this matter. We aim to provide a comfortable, pleasant experience and hope you'll give us another chance to exceed your expectations.

8/10 Good

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was nice
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Angelica, thank you for sharing your review. It's wonderful to hear that you appreciated the customer service at Fairfield Inn & Suites by Marriott Clovis. We strive to provide all our guests with a pleasant experience. We hope to host you again soon!

10/10 Excellent

joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and front desk staff was very nice. Good hotel for the price.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 30, 2023
Joel, thank you for your kind words about Fairfield Inn & Suites by Marriott Clovis. It's great to hear that our clean hotel and welcoming reception colleagues created a good value stay for you. We look forward to your next visit.

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were adequate
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 23, 2023
Kirby, it's great to know that you found the rooms at Fairfield Inn & Suites by Marriott Clovis to be comfortably sufficient. We strive to provide quality accommodations for all our guests and it's wonderful to know that your stay reflected this. Thank you for sharing your experience and we hope to welcome you back on your next visit.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was okay, the staff was very friendly and helpful
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 16, 2023
Jeffery, it's wonderful to hear that you found our team members at Fairfield Inn & Suites by Marriott Clovis to be so friendly and helpful. We strive to provide top-notch service to all our guests. We're glad to know you found the property to meet your expectations as well. Thank you for choosing us during your travels, and we hope to see you again soon!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
Thank you for the great rating, Gloria!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Fairfield Inn & Suites by Marriott Clovis! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Bobby

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
Bobby, thank you for your splendid rating of Fairfield Inn & Suites by Marriott Clovis. We are thrilled you enjoyed your stay and look forward to welcoming you again in the near future.

10/10 Excellent

hervey

Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Hervey, thank you for choosing Fairfield Inn & Suites by Marriott Clovis for your stay. We're glad to know you had an exceptional experience and appreciate your top-notch rating. Your satisfaction is our ultimate reward. We look forward to welcoming you back soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable!!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Anthony, thank you for sharing your experience at Fairfield Inn & Suites by Marriott Clovis. It's wonderful to hear that you found our accommodations to be both clean and comfortable. We truly appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Darcy

Stayed 1 night in Sep 2023
Response from Customer Service on Nov 7, 2023
Thank you for taking the time to share your review with us, Darcy!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Fairfield Inn & Suites by Marriott Clovis. Thank you and have a wonderful day!

10/10 Excellent

Dawn, Colorado Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great staff!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Thanks for the amazing rating, Dawn!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Fairfield Inn & Suites by Marriott Clovis!

10/10 Excellent

Kurt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 12, 2023
Kurt, thank you for your positive rating of Fairfield Inn & Suites by Marriott Clovis. Our team members are pleased to know they exceeded your expectations. We hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

rhonda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went to visit our son. We stayed 46 days everything was excellent.. I had my granddaughter with me . We were late for breakfast one morning, the lady who was working went in the kitchen and got her a late of food. Also made sure she had snacks. That impressed me so much that someone would take the time out of her busy day to make sure she had breakfast.
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 11, 2023
Rhonda, it's delightful to hear about your extended stay at Fairfield Inn & Suites by Marriott Clovis. We're pleased that everything was excellent and that our dedicated team member took special care to ensure your granddaughter was well-fed, even after breakfast hours. Having a member of our team go the extra mile is what makes our hotel special. We appreciate your recognition and hope to welcome you back in the near future.

10/10 Excellent

Sohailah

Stayed 1 night in Oct 2023
Response from Customer Service on Nov 1, 2023
Thank you for the excellent rating, Sohailah!Our goal is to go above and beyond to ensure our guests have a memorable experience at Fairfield Inn & Suites by Marriott Clovis! We look forward to hosting you again soon.

8/10 Good

LaDonna

Liked: Cleanliness, staff & service, room comfort
Needs updating
Needs bathroom redone. Breakfast and lobby were nice
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 10, 2023
LaDonna, thank you for your feedback! We're glad to hear that you enjoyed our welcoming lobby and breakfast offerings at Fairfield Inn & Suites by Marriott Clovis. We always strive to improve, so your notes about our bathroom facilities have been noted. We hope to host you again in the future and exceed your expectations.

10/10 Excellent

Myrtha, Malden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 8, 2023
Thank you for the fantastic rating, Myrtha!We strive to make all of our guests feel welcome and relaxed during their time at Fairfield Inn & Suites by Marriott Clovis! We can't wait to see you again soon.

6/10 Okay

Verified traveler

Disliked: Staff & service
Not what we expected.
We got there and our room smelled like BO. They came in and sprayed something that did help that. But the breakfast was hardly anything. Not enough for the amount of people staying there. My husband got talked to about drinking too much coffee. Had to go to Denny's for breakfast. The night worker was very nice and helpful. But overall, it was disappointing.
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 2, 2023
It's regrettable to hear that your expectations were not completely met during your stay. Your comments on the room's initial aroma and the breakfast provision have been noted. We strive to ensure all our guests are comfortable, and it sounds like the issue with the coffee might have been a misunderstanding. We're glad to hear that the night team member provided good service, and we assure future visits will be improved. Your feedback is much appreciated as we continuously work to enrich guest experiences.

10/10 Excellent

Richard, Park City

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff was great. When I went into the breakfast area with my trabel 16 oz coffee cup, the attendant who was sitting on a chair in the kitchen on her phone looked up at me and said, "You cannot use a coffee tumbler, they take too much coffee." I said, "Too late." and walked away. I felt like saying, "Then make more coffee."
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 3, 2023
Richard, thank you for bringing your experience at Fairfield Inn & Suites by Marriott Clovis to light. It's great to hear that our front desk team members made a positive impact during your stay. As for the breakfast area incident, we aim to maintain a guest-friendly environment and it seems we might have missed the mark. Rest assured, we will address this with our team to ensure a more positive interaction in the future. Thanks again for your feedback.

6/10 Okay

Darrell

Stayed 6 nights in Sep 2023
Response from Customer Service on Oct 2, 2023
Thank you for the feedback, Darrell.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.