“Extremely disappointing stay and nowhere near the standard expected for a superior room.
We had booked a twin room but were initially given a double. When we were eventually moved to the twin room we had actually booked, the condition of it was unacceptable. There was hair across the bathroom, stained bedding, significant dust throughout the room and heavy dirt and buildup around the extractor fan and light fittings. The coffee machine still contained water and used pods from the previous...