여행: 항공+숙소

El buffet era excelente, con variedad entre los diferentes horarios y con menús diferentes cada día. Las habitaciones son muy amplias y las camas cómodas. Pero las instalaciones estaban descuidadas: los camastros de la playa manchados y con la lona rasgada o muy suelta, las regaderas de playa con los mosaicos desprendidos y sarro.

Excelente todo

Overpriced with disappointing service and disorganization This hotel is quite expensive compared to average hotels and is even featured in the MICHELIN Guide, so we naturally expected top-tier service to match. Unfortunately, it fell way short. The rooms and property are nice, but the service is mediocre at best. Housekeeping was actually worse than what you get at a standard hotel. We also had a personal concierge assigned, which is usually a great perk at upscale resorts, but ours was completely useless. We met them once at check-in and never received a single follow-up or check-in message during the entire stay. Transportation was another headache. We booked our airport/local transfers directly through the hotel, but after I made a simple reschedule request, different staff members kept reaching out to ask if it was actually booked. It left us feeling very anxious about whether our transportation was ever sorted out properly. Furthermore, despite being an "all-inclusive" resort, the experience was quite frustrating due to confusing rules and restrictions. Certain drinks or items required extra charges or weren't available, which made the all-inclusive concept feel misleading. To make matters worse, every time we ordered food or drinks, we had to go through the tedious hassle of signing and closing a check at the end very inconvenient for a resort of this caliber. Expect much better service and transparency for what they charge. The overall service experience was disappoint

I have stayed here multiple times and each time I stay here it gets better and better, it’s what I consider to be the BEST hotel in Puerto Vallarta. Fenomenal staff, from checkin, concierge, butlers EVERYONE is amazing and helpful. The rooms and views are AMAZING, beautiful rooms, comfortable beds, a five diamond experience from the jacuzzi on the balcony to service and staff. Highly recommended.