โLoved this property. It was gorgeous and the room very spacious and well-appointed. Set in quiet residential setting. There was however absolutely no management present on the property the entire visit and when I tried to contact them through two different phone numbers about a late checkout there was no response. Then I received a text from a different phone number (the cleaner, I think) saying my key was not in the location it was supposed to be at checkout time. She was very kind and...
โI checked in to this hotel on July 4th. I had clearly reserved a room with one king bed through Expedia, but was given a room with two queen beds instead. This was the hotel's mistake, not mine. After pointing this out, they moved us to a king roomโthe room we originally paid for. No apology, no explanation.
Unfortunately, the problems didnโt end there. The new room had a clogged sink that wouldnโt drain at all. We called the front desk, and it took 30 minutes for someone to show up. The...
โIt was a unique place to stay and Haley at the front desk was amazing. So friendly and upbeat and went out of her way to help me with my luggage to room and made me feel very special and she cared . โ
โThe breakfast was very good with pancakes, bacon, yogurt parfaits, and the usual other items. Coffee was very good. The shuttle from the airport is prompt and hotel is very close to the airport. Also close to downtown. Beds are comfortable and entire facility and rooms were clean and decorated well. I would certainly recommend this hotel.โ
โSo convenient to stay at this location, walk across parking garage directly into terminal. Parking is available through the hotel. And before hours light breakfast for early flights โ
"This hotel is said to clean the room only once a week. So the floor of the room is a bit messy. Maybe because it's next to the hospital, there seem to be a lot of long-term guests, and overall, I don't recommend choosing this hotel for a family trip."
