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"The overall experience was extremely disappointing, mainly due to the poor cleanliness and lack of basic maintenance. The shower was blocked, and when we used it, it overflowed onto the bathroom floor, which was frankly disgusting. It gave the impression that the shower hadn’t been properly cleaned or maintained for a long time. There were also spider webs in the room, which immediately raised concerns about hygiene. The TV had been switched off at the plug, which was located near the ceiling, meaning I had to climb onto a table just to turn it on—completely impractical and unsafe. Housekeeping standards were very poor. Our bed was not made, and essential items like toilet roll and tissues were not restocked. To make matters worse, when we were checking out and did a final check of the room, we found cigarette butts behind the curtains. Had we noticed this earlier, we would have requested a different room immediately. The room layout itself is also problematic. You enter directly into the bathroom area, and the toilet door cannot even open properly because it hits the sink, making the space awkward and poorly designed. While I understand that room layout may vary, there is no excuse for the lack of cleanliness. This was unacceptable. Finally, after checking out early at 5am, we contacted management and were told someone would follow up. No one ever did, and we received no apology. Overall, a very poor experience and unclean that needs serious improvement."

"The main problem, which we have encountered before is that the restaurant food was very poor. So-called Wild Atlantic fish was a shadow of any fish we have eaten in the past 30 years from West Cork and even the potatoes were hard and undercooked. Tables alongside us were sending food back for being cold. So, next time we shall bring our own supper - otherwise v comfortable place to stay."

"Wow, reserve a room here-it's the best hotel I've stayed in during my trip in Ireland. Really nice rooms, wonderful restaurant, really close to the Town center super easily walkable. Great views of the city from the elevator lobbies. I think they even have a swimming pool but I didn't use it. "

"Hotel Staff were outstanding… Only complaint was no tea/coffee/kettle in the room 😕"

"Spacious room and clean bathroom. "

"Loved everything about this hotel- the location- the decor- the staff- the food. "

"Pool and locker room needed a good clean. Staff very nice, but often long waits due to too few staff during a shift. "

"Room are very clean and the staff are also friendly "

"Beautiful hotel with friendly staff. "