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베스트 웨스턴 플러스 쿠싱 인 & 스위트 여행 후기

2.5 out of 5
베스트 웨스턴 플러스 쿠싱 인 & 스위트
508 E Main Street, Cushing, OK

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 269개 이용 후기 중 137개" "
평점 8 - 좋아요. 269개 이용 후기 중 64개" "
평점 6 - 괜찮아요. 269개 이용 후기 중 27개" "
평점 4 - 별로예요. 269개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 269개 이용 후기 중 21개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Melody

가족 여행
좋아요: 직원 및 서비스
Property is being renovated and the room we were given had very little light. There was only a small lamp in the bathroom sink area. Was on the first floor and could hear every noise coming from the lobby. However, the staff was extremely helpful and polite.
2024년 5월에 1박 숙박함

4/10 - 별로예요

SUSIE

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No air condition in hallway on floor 3 or 4. Poor A/C in room on 3 floor. The room on the 4th floor did not work and at. When complained, they said maintenance could not be there until 11:30 pm and they could not move to another room. No carpeting at all on 1st floor hallway, bare concrete. Carpeting on other floors was filthy and had been pulled up along edges. Walls were half painted. Computers down Sat. morning and could not furnish receipts. 4th floor was promised a substantial discount because of no A/C but we have no receipt to to show that. We should have been told about the work being done there. The 2 rooms on the 3rd floor had A/C but you could not get it below 73. Was very uncomfortable. The beds were horrible. Hard and slanted on each side. Had a hump in the middle. All 3 of our parties complained. VERY DISSAPPOINTED!!!!
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Elvira Thompson,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 918-306-4299.Sincerely,General Manager

10/10 - 훌륭해요

Brett

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Araceli

2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Amy

Very dirty bathroom toilet seat broke. Pubic hair on floor. Not happy at all
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Thank You for your response, I apologize we did not exceed our guest standards. and we will take this and update our housekeeping staff on our cleanliness standards.Hope to have your business in the furture.

10/10 - 훌륭해요

CARL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and staff friendly
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Thank You for taking the time to resond to our review.Look forward for your businesss in the future.

10/10 - 훌륭해요

Lesley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was easy. Staff was great. Room is spacious.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Thank You for your response.Hope to have your bussiness again in the near future.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Thank you for your response.Hope to see you again soon.

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place, clean room, but next time I'm going get room opposite the Main Street road. It was quite busy for evening time. Even pulled the shades shut to keep out traffic noise, otherwise it was a nice stay.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 15일
Thank you for your response.Hope to see you again soon.

10/10 - 훌륭해요

angelina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Laura

8/10 - 좋아요

Jeanette

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Paula

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Valerie

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

thomas

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Marisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and clean
Comfortable and clean hotel. Good breakfast. Rooms large.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Carla

10/10 - 훌륭해요

Carla

10/10 - 훌륭해요

Carla

10/10 - 훌륭해요

Mike

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Someone was in our room and didn't get the room we booked for a handicap person that is a big problem
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Carolyn

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
The hotel is remodeling. The rooms was extremely dusty. Towels are very thin and old. I do think once the remodeling is done it will be better. Our curtain was all ripped up.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are large, and comfortable.

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and comfortable rooms. Breakfast options were very good. Overall very positive experience.
2023년 10월에 4박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Stephen, thank you for your business and your positive review!

6/10 - 괜찮아요

Sierra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
While I know the current building and property was under construction, there were a few things that were either broke or didn't work in the room. The curtains wouldn't close all of the way, the door to the shower would not close all of the way and water kept leaking onto the floor, the toilet paper roll holder was broken.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Kyley

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Kyley, we apologize for your less trhan satisfactory stay, we hope to accomodate you in the future. We greatly appreicate your business.

8/10 - 좋아요

raymond

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Raymond, we appreciate your business and your postitive feedback.

2/10 - 너무 별로예요

Wendell

가족 여행
별로예요: 숙박 시설 상태 및 시설
Bad Stay
We booked a jetted hot tub and was given a reg room and went down to ask why and if we can get the room we had booked in the first place and we could have but the tv didn’t work in it. Failed to notify us of this issue and no discount. Hotel was a wreck due to remodeling. No service at front desk had to wait 10 mins bc she was off cleaning
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Wendell, we greatly apologize for your less than satisfactory stay. We do appreciate your business during this time of renovation and we hope to get the chance to have you bak at our property in the near future.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to, check in was super quick, room was very clean and spacious.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Lisa, we are so glad you enjoyed your stay here with us and we greatly appreciate your business.

2/10 - 너무 별로예요

Donna

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
They we’re remodeling the entire hotel it was a mess the plumbing wasn’t very good the ac quit in our room so we had to pack up everything and move to a different room the pool smelled of chlorine and the halls spelled of paint .
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Donna, we are sorry that your stay with us was less than satisfactory, and we do appreciate your business during these times of renovation. We hope to get the chance to accommodate you in the near future.

8/10 - 좋아요

rick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spend night after OSU Football game. Quick check in even at 11:00 pm. Good location, easy access.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Rick, we are so glad you had a nice stay with us. Thank you for your business and hope to have you back soon!

10/10 - 훌륭해요

Joanna

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great staff, value and comfortable rooms!
Staff are amazingly kind and great to have around. The rooms are clean. We stayed for a week. The continental breakfast was yummy. We switched from room 303 to 203 because the TV didn’t work. The fridge in 203 was making really loud noises but seemed to work ok after unplugging it and restarting it. They really need more lighting in the bathroom. The only light in both bathrooms/rooms was the shower vent light, not idea for women trying to do their hair or makeup. Lots of construction going on since they’re doing their remodel but it is wasn’t noisy at all, the only thing I noticed was the smell of paint.
2023년 9월에 6박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Joanna, thank you so much for your business and positive feedback!

6/10 - 괜찮아요

Richard

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was not serviced for the second day.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Richard, we apologize for this discrepancy and hope we get to host you again in the near future. Thank you for your business and feedback.

6/10 - 괜찮아요

Justin

2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Justin, we apologize for your less than satisfactory stay. We hope to get the chance to accommodate you in the near future. We appreciate your business here with us.

10/10 - 훌륭해요

Kristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place
Very clean and comfortable. Convenient location, but right on Main Street and felt like there were some loud vehicles “cruising main” on Saturday night. But, I slept well regardless.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 1일
Kristen, thank you so much for your business and the positive review. We hope to have you back again soon!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great - a hot breakfast was important to us and it was good.
2023년 9월에 2박 숙박함
답변 제공: Management 님, 2023년 9월 7일
Thank You for your positive respond and we hope to see you again for future stays.

10/10 - 훌륭해요

Stephanie

2023년 8월에 3박 숙박함
답변 제공: Management 님, 2023년 8월 14일
Thank You for your positive response and we hope to have you as a guest in the future.

2/10 - 너무 별로예요

rossel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Receptionist told us this are have a lot of crack heads riding bicycle, the break in the vehicle and sometimes the steal them, we got so worried
2023년 7월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 2일
Thank You for taking our survey. I want to apologize on the behalf of our staff that you felt worrried staying at our property and we will make improvements for future stays.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Check in and check out were super easy and everyone was super helpful and friendly! My room was very clean and it was quiet so I was able to rest pretty comfortably! I’ll definitely stay here again in the future!
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 26일
Thank You for your positive response and we hope to have you again in the future.

2/10 - 너무 별로예요

Shahin

2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 14일
I apologize your stay was not up to our standards and we hope to have you again in the future.

4/10 - 별로예요

tracy

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
In for a 5 day stay. Construction all along the street out front, not the hotels fault. There was mold in the closet and bathroom ceiling. We were moved to a different room, but limited rooms because all of 1st floor was being renovated. Elevator would not work from second floor, with an infant and all their items it made it difficult. Door to room was not aligned which made opening and closing it hard. We had to yank or slam it to get it to work. New furniture was stored outside our door and across from it so stroller was a no-go to use for the baby.
2023년 7월에 5박 숙박함
답변 제공: Management 님, 2023년 7월 24일
Good Morning, I apologize for any inconveniences of your stay that happened. We are working hard to improve our guest satisfaction and hope to have you as a future guest.

10/10 - 훌륭해요

Keena

2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 31일
Thank You for your response and we hope to have you as a future guest.

10/10 - 훌륭해요

Stephanie

2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Thank You for taking the time to do our survey about your recent stay. Your feed back is important to us. We hope to have you as a guest in the future.

4/10 - 별로예요

Cheryl

가족 여행
My room did not get cleaned for 3 days. I had to get my own clean towels. The elevator was out of order. I was given a $25 VISA card for my inconvenience. This hotel is old and is currently being renovated. I do not recommend staying there.
2023년 6월에 3박 숙박함
답변 제공: Management 님, 2023년 6월 29일
Good Morning, I want to apologize your stay was not up to our standards and we hope to have you back as a guest in the future.

6/10 - 괜찮아요

Gary

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was friendly and accommodating, but we only dealt with them when we checked in. My family came and rented two rooms for 2 days. The room on the third floor was in good shape and everything was working properly, but the room on the second floor was terrible. There was definitely mold growing in the ceiling in the bathroom and in one corner of the bedroom. The air conditioner worked, but not well. It never could get the room down to the temperature that we set and it was humid in the room the whole time we were there. The comforter on one of the beds had a large tear in it that was easily seen upon walking into the room. The shower curtain was also torn in several areas. I'm very disappointed with the second floor room and I would have complained to the staff, but when we checked in they said they were fully booked so I doubt they could have gotten us into another room. I understand that the hotel was going through a remodeling process while I was there, but this room should not have been rented out in the shape that it was in.
2023년 5월에 2박 숙박함
답변 제공: Alexis Ferretiz 님, 2023년 6월 19일
Good Morning, I want to apologize that your stay wasn't up to the Best Western standards. Your satisfaction is important to us and we hope to see you in the near future.

10/10 - 훌륭해요

Amber

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's a friendly nice hotel.
2023년 4월에 1박 숙박함
답변 제공: Alexis 님, 2023년 6월 20일
Thank You Amber for your review and we hope to have you stay with us again in the future.

2/10 - 너무 별로예요

Rosemary

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not good at all
Handicap parking was a death trap for my car it had huge spikes sticking up and caught my front bumper and almost pulled it off. Check in was ok except I had requested a handicap shower. Did not get a room with a handicap shower, but we made it work. The bathroom door was stuck you could hardly get it open. On the website it states room cleaning everyday but the next day no one had come to clean or leave fresh towels. So I went to ask and the lady that i spoke to said we only clean the rooms every other day. I stated we were only staying two night so it would have been nice to have the room cleaned or at least leave clean towels. She stated I don't know I just work here you will have to call the 1800 number. I do not recommend this place especially if you are handicap!
2023년 6월에 2박 숙박함
답변 제공: GM 님, 2023년 6월 14일
Rosemary, I apologize for your less than satisfactory stay. We do strive to give our guests the best stay as possible. The entire front desk staff has been refreshed on the importance of hospitality. We thank you for your business and hope we get the chance to provide you with a better stay in the future.

10/10 - 훌륭해요

mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함
답변 제공: GM 님, 2023년 5월 31일
Mary, thank you for your positive feedback! We are so glad you enjoyed your stay. We hope to have you back at the property soon!

8/10 - 좋아요

Justin

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 5월 26일
Justin, thank you for your positive review! We appreciate your business and hope to have you back soon!