Thank you for your feedback. I apologize for the initial confusion with your booking. I understand how frustrating this must have been, and I appreciate your patience while we resolved the issue. We are reviewing our procedures to ensure this does not happen in the future. Your feedback is valuable to us, and we will work closely with Expedia to improve our process. I hope we have the opportunity to provide you with a seamless experience during your next stay.

Thank you for your fantastic review! I'm thrilled to hear that you enjoyed our beautiful hotel and accommodations. It's wonderful to know that Ashley S. made such a positive impact on your stay with her welcoming and professional service. We believe that exceptional customer service is key, and I'm glad we could provide that for you. We look forward to welcoming you back to The Joule in the future

Thank you for your wonderful review! I'm delighted to hear that you enjoyed your room and experienced friendly service. We look forward to welcoming you back on your next visit!

Gracias por compartir sus comentarios. Pido disculpas por el problema de limpieza que encontró en el restaurante. Abordaré esto con nuestro equipo de inmediato para garantizar que se cumplan nuestros estándares. Agradecemos su aporte y esperamos brindarle una mejor experiencia en su próxima visita.

Thank you so much for your glowing review Jennifer! I am thrilled to hear that you had such an exceptional experience and that you consider us the best hotel you've ever stayed at. Your kind words truly mean the world to us. We look forward to welcoming you back for another fantastic stay soon.

Thank you so much for rating us a 5/5 Bonnie! I am thrilled you enjoyed your stay! We hope to see you again soon!

Thank you for your 5-star rating and for taking the time to share your feedback. I'm pleased to hear that you found our property nice overall. I apologize for the issues you encountered with the small appliances in your room. Even the little details matter, and I appreciate you bringing this to my attention. I will ensure our maintenance team addresses these concerns promptly to enhance the guest experience. Regarding the busy downtown location, we understand it can be bustling and occasionally challenging. We strive to provide a comfortable and safe environment for all our guests, and your feedback helps us improve. We hope to welcome you back soon and provide an even better stay.

Dear Aubrey, Thank you for bringing this matter to our attention. We're sincerely sorry to hear about the inconvenience you experienced during your stay. Please rest assured that we take your feedback seriously, and we have reached out to you directly to discuss the situation further and rectify it to the best of our ability. Once again, we apologize for any disruption this may have caused to your stay, and we appreciate your patience and understanding as we work to address this issue.

Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stat with us at The Joule! Our team works hard to provide friendly and attentive service, so it's rewarding to hear that we hit the mark during your stay. We hope to have the pleasure of welcoming you back to The Joule in the future!

Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay with us at The Joule. Our team works hard to provide friendly and attentive service, so it's rewarding to hear that we hit the mark during your stay. We hope to have the pleasure of welcoming you back to The Joule in the future!

Thank you Chris! I am glad you enjoyed your stay with us.

Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our convenient location and found our lobby welcoming. Our team works hard to provide friendly and attentive service, so it's rewarding to hear that we hit the mark during your stay. We hope to have the pleasure of welcoming you back to The Joule in the future. If you have any preferences or requests for your next visit, please feel free to let us know. We're here to ensure you have another fantastic stay with us.

Thank you for your glowing review!

Thank you for your perfect score! We hope to welcome you back again soon!

Thank you for taking the time to provide feedback on your stay. I'm sorry to hear that your experience did not fully meet your expectations. Your comments are important to us, and I would appreciate the opportunity to discuss your stay further so we can address any issues and make improvements. Please feel free to reach out to me directly and I would be glad to rectify any issues you faced. Thank you again for your feedback, and I hope we can welcome you back in the future to provide a better experience.

Thank you for sharing your recent experience with us. We apologize for any decline in service you may have noticed during your stay. Your feedback is invaluable as we continuously strive to improve. We're glad to hear that our Bell Staff and Valet were able to make a positive impression on your arrival. However, we regret any shortcomings you encountered thereafter. Please know that your concerns have been noted, and we will address them internally to ensure a better experience for our guests in the future. If you decide to give us another chance, we'd love the opportunity to exceed your expectations. Please don't hesitate to reach out if there's anything we can do to assist you further.

Thank you for a perfect score Kelli! We hope to welcome you back to the Joule soon!

Thank you for the 5 out of 5 Faith! We hope to welcome you back soon!

Dear Rebecca, I'm sincerely sorry to hear that your experience did not meet your expectations. We strive to ensure that our guests have a wonderful stay, and it's disheartening to learn that we fell short of this during your visit. Regarding the incidental charge, we understand that it may not have been what you expected. Your feedback is important to us, and we will review our communication to ensure clarity for future guests. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience overall during your stay with us. If there are any specific areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. We value your input and strive to make every guest's experience exceptional. We hope to have the opportunity to welcome you back to The Joule in the future and provide you with a five-star experience.

Thank you for your perfect score, Opeyemi!

Thank you for your perfect score Micah!

I am trilled you enjoyed your stay!

Thank you for your glowing review, James! We hope to welcome you back to the Joule soon!

Thank you for sharing your wonderful experience, Jodi! I am thrilled to hear that your second stay at The Joule was just as great as the first. It sounds like you had a fantastic time exploring the Eyeboretum art installation at the Eye. I am delighted that you enjoyed your dining experiences at CBD restaurant and bar, as well as the speakeasy downstairs. I appreciate your kind words and hope to welcome you back for another memorable stay soon!

Thank you for your perfect score! We hope to welcome you back again soon!

Thank you, Eboni! I share your enthusiasm for our spa! It's wonderful to hear that you had a great experience during your visit, and we look forward to welcoming you back soon!

Thank you for giving the Joule a perfect score, Danielle! We hope to welcome you back soon!

Thank you for sharing your recent experience with us. We are very sorry to hear that your overall impression fell short of the high standards we strive to maintain. We want all our guests to feel welcome and enjoy their time with us.  Upon reviewing your folio, we have confirmed the outstanding balance is related to charges from The Joule Pool as well as items consumed from the minibar in your room. Our billing procedures prioritize transparency, ensuring all charges are clearly communicated. Your experience has been shared with our team to reevaluate and make improvements where necessary. Once the outstanding balance has been settled, we hope to have the opportunity to welcome you back for an improved experience. Please feel free to reach out if there is anything else you'd like to discuss or if you have additional feedback to share. Sincerely,

Thank you for your glowing review! We hope to welcome you back to the property soon!

Thank you for taking the time to share your feedback! We're thrilled to hear that you had such a positive experience with our staff. Providing friendly and attentive service is our top priority, and we are delighted to know that we succeeded in making your stay enjoyable. We appreciate your kind words and hope to welcome you back to The Joule soon!

Thank you for your feedback! We're delighted to hear that you had a great time and that you found our customer service to be excellent. Providing exceptional service is our top priority, and we are glad to know that we succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you back to The Joule in the future!

Thank you for your kind feedback! We're delighted to hear that you had a great experience at our property, despite the room size. It's wonderful to know that our downtown location and amazing staff left a positive impression on you. We truly appreciate your support and look forward to welcoming you back on your next visit!

Julie, I appreciate your feedback, and I am sorry to see there might have been some missed opportunities during your stay. Your satisfaction is our priority, and I would love to personally ensure we make things right. Please feel free to reach out to our Guest Services team, and we will address any concerns you may have.

Thank you for the perfect score, Terry!!

Thank you for a perfect score, Sherri! I am glad you enjoyed your stay with us. We hope to welcome you back again soon!

I am sorry to hear that your experience with us fell short of your expectations. I take feedback seriously and would appreciate the opportunity to learn more about your concerns so we can address them effectively. Please feel free to call and request to speak with Amal, the Guest Services Manager, so that I can address any concerns you may have encountered and work towards a resolution.

Thank you, Kamari, for your glowing review! I am delighted to hear that you had a fantastic experience with us. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!

Thank you for a perfect score Claire! I am glad you enjoyed your stay with us! We hope to welcome you back soon!

Thank you for your wonderful feedback, Ashley! I am delighted to hear that our team went above and beyond to make your stay special. Providing exceptional service and creating memorable experiences for our guests are our top priorities. We look forward to welcoming you back for many more anniversary celebrations!

Thank you for your valuable feedback, James! I am thrilled to hear that you enjoyed the artwork, friendly staff, and the comfort of your room. Your comments about the shower temperature controls are duly noted, and we'll certainly look into making them more user-friendly for our guests. We appreciate your feedback and hope to welcome you back soon!

Thank you for a perfect score, Ryan! We hope to have you back again soon!

I am glad you enjoyed your time with us! We hope to welcome you back soon.

Thank you for sharing your feedback with us. We sincerely apologize for the disturbance caused by the private party during your check-in experience. We understand how disruptive this can be and regret that it impacted your initial impression of our hotel.Your comfort and satisfaction are of utmost importance to us, and we're sorry to hear that you found the bed uncomfortable and that your room was only satisfactory. Please know that we take your comments seriously and will address them with our team to ensure improvements are made.We appreciate your patronage and hope to have the opportunity to welcome you back for a much more enjoyable experience in the future.

Thank you for a perfect score! I am glad you enjoyed your stay with us!