โI checked in to this hotel on July 4th. I had clearly reserved a room with one king bed through Expedia, but was given a room with two queen beds instead. This was the hotel's mistake, not mine. After pointing this out, they moved us to a king roomโthe room we originally paid for. No apology, no explanation.
Unfortunately, the problems didnโt end there. The new room had a clogged sink that wouldnโt drain at all. We called the front desk, and it took 30 minutes for someone to show up. The...
โDelivering my daughter to grad school we needed an extra special night at the last minute. I was lucky to find the Underwood Hale House had a private modernized apartment available close by solving many of our immediate issues: parking and both of us getting a good night's sleep!
Highly recommend this beautiful, perfectly maintained, property.โ
โOur family had a fantastic last-minute stay at Hotel Providence. The location canโt be beat; it is in walking distance from almost anything you could want to do in Providence. Our room (two queen beds) was clean, spacious and comfortable. The โcontinentalโ breakfast buffet was nicer than a typical continental breakfast, with several hot options and lots of fresh fruit. I would absolutely stay here again!โ
โThe property is very cute and we enjoyed our stay. The area is great and there is plenty to walk to. The rooms do not have a coffee maker or refrigerator. There is ice available, but you have to call down to request it.
There is a coffee counter in the lobby area to buy coffee, but itโs only open Thu-Sun, so we had no coffee available since we werenโt there those mornings.
The bathroom is very small with little counter space, but it worked out okay for us. The shower is also very small and...
โThe room and accommodations were comfortable and quiet and the pool area was very nice. The biggest bonus though was the immensely pleasant and friendly staff. After a long trip accross the country, they were so kind and helpful and got us into our room quickly and with much needed humor and kindness. It was also really quick, cheap and easy to lyft around to the various areas of Providence. Highly recommend.โ
โI love the property! The area wasn't great, but the inside was really unique and eclectic. The furnishings are simple. For a no-fuss stay, definitely come here. I felt very safe even though the area had graffiti. โ
"I checked in to this hotel on July 4th. I had clearly reserved a room with one king bed through Expedia, but was given a room with two queen beds instead. This was the hotel's mistake, not mine. After pointing this out, they moved us to a king roomโthe room we originally paid for. No apology, no explanation.
Unfortunately, the problems didnโt end there. The new room had a clogged sink that wouldnโt drain at all. We called the front desk, and it took 30 minutes for someone to show up. The engineer then spent another 30 minutes tryingโand failingโto fix it. Thatโs a full hour of our travel time wasted because of the hotelโs lack of maintenance.
Despite all this, the front desk still didnโt offer a single word of apology. Instead, they claimed the new room was an โupgrade,โ even though it was on the second floor with a terrible view. Frankly, that felt like a weak excuse rather than any form of customer service.
This experience was unacceptable. I will absolutely not be returning to this hotel, and I strongly advise others to look elsewhere. Poor service, poor communication, and no accountability"
