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AC 호텔 디모인 이스트 빌리지 여행 후기

3 out of 5
AC 호텔 디모인 이스트 빌리지
401 East Grand Ave, Des Moines, IA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 316개 이용 후기 중 213개" "
평점 8 - 좋아요. 316개 이용 후기 중 68개" "
평점 6 - 괜찮아요. 316개 이용 후기 중 19개" "
평점 4 - 별로예요. 316개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 316개 이용 후기 중 4개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

patrick

좋아요: 청결 상태
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Damir

연인과의 여행, 반려동물 동반 여행
I loved it
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jonathan 님, Highlands Ranch

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and modern hotel, friendly check in agent
2024년 2월에 1박 숙박함

4/10 - 별로예요

Joseph

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Jacob

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower had horrible water pressure with an awful whining sound. The toilet was leaking out the bottom meaning actual waste water was leaking in the bathroom. The TV wouldn’t receive any kid of signal. The lighting quality was god awful for doing make up. When I brought this information to the front desk. The gal working didn’t really care, didn’t offer to pay for the parking or anything. Do NOT stay here!!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ryan

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shelia at the front desk made my stay wonderful! She is so friendly, helpful and fun to chat with. I was able to use the complimentary shuttle to get to the airport/Walgreens. The hotel is beautiful. My only comment is that the walls seem thing-If you stay near the elevator you can hear normal volume conversations be try clearly.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

KALI

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel!!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Hang

2023년 12월에 1박 숙박함

4/10 - 별로예요

Grant

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The heat doesn’t work well on the higher floors
2023년 11월에 3박 숙박함

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel in fun area. Facilities were good and onsite bar and restaurant were very good. Breakfast was affordsble afequatr. Front desk staff and transportation staff were the best.
2023년 11월에 4박 숙박함

8/10 - 좋아요

lora

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Dontrez Parrish Assistant General Manager 님, 2023년 11월 9일
Good morning Lora, We appreciate you taking the time to provide us with feedback of your stay, and we are delighted to hear that you enjoyed your stay. Next time you travel to Des Moines, I hope that we get the pleasure of having you back! Thank you again, and we hope to see you again soon!

10/10 - 훌륭해요

Carrie E 님, Carmel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Dontrez Parrish Assistant General Manager 님, 2023년 10월 28일
Good afternoon Carrie,We appreciate you taking the time to provide us with feedback of your stay, and we are delighted to hear that you enjoyed your stay. Next time you travel to Des Moines, I hope that we get the pleasure of having you back!Thank you again, and we hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Dontrez Parrish Assistant General Manager 님, 2023년 10월 28일
Good afternoon Carrie,We appreciate you taking the time to provide us with feedback of your stay, and we are delighted to hear that you enjoyed your stay. Next time you travel to Des Moines, I hope that we get the pleasure of having you back!Thank you again, and we hope to see you again soon!

10/10 - 훌륭해요

ma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Dontrez Parrish Assistant General Manager 님, 2023년 10월 28일
Good afternoon Carrie,We appreciate you taking the time to provide us with feedback of your stay, and we are delighted to hear that you enjoyed your stay. Next time you travel to Des Moines, I hope that we get the pleasure of having you back!Thank you again, and we hope to see you again soon!

2/10 - 너무 별로예요

Tyler

2023년 10월에 1박 숙박함
답변 제공: Dontrez Parrish Assistant General Manager 님, 2023년 10월 28일
Dear Tyler,Thank you for taking the time to share your thoughts regarding your recent stay. I would greatly appreciate you bringing the reason we scored 2 out of 10 to our attention. If you are able to provide more feedback I would like to try and rectify the issues you had.

10/10 - 훌륭해요

M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Asia 님, 2023년 10월 4일
Thank you for you’re review and we appreciate you staying with us.

6/10 - 괜찮아요

Stacy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Did not sleep well, noisy halls. Breakfast was not worth the $14 per person fee.
2023년 9월에 1박 숙박함
답변 제공: Asia 님, 2023년 9월 3일
Dear Stacy, Thank you for taking the time and leaving your feedback with us. We value your input and will make sure the necessary guidelines are in place to prevent these instances from happening again. we are currently reviewing and thinking of possibly adding more to the breakfast menu as well. But once again we do apologize for the noise and limited breakfast. if you need further assistance please don't hesitate to reach out. Asia TaylorFront Desk Supervisor

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
The hotel is nice and clean. Staff is friendly and helpful. Easy to walk anywhere. The shuttle will drive you within 5 miles and is friendly. I would stay here again!
2023년 8월에 2박 숙박함
답변 제공: Asia 님, 2023년 9월 6일
We appreciate you taking the time to provide us with feedback of your stay, and we are delighted to hear that you enjoyed your stay. Next time you travel to Des Moines, I hope that we get the pleasure of having you back!

8/10 - 좋아요

Jennifer

2023년 8월에 1박 숙박함
답변 제공: Asia 님, 2023년 10월 4일
Thank you for you’re review and we appreciate you staying with us.

2/10 - 너무 별로예요

Linda

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
General Manager of UHaul
I come to Des Moines twice a month for 3 days each of those times. I always make my hotel reservations at least a week ahead of time through hotels.com I'm not sure exactly what had happened but it looks like I accidentally made my reservation for July 3rd through the 5th instead of June 19th through the 21st. When I got to the hotel and he had told me about my mistake I went ahead and booked the room anyways for the 19th to the , I ended up having to pay full price for both the days with no discount applied. I was staying at this more expensive hotel downtown because with hotels.com I had received a free night stay so it was worth staying at a more expensive hotel. I had spoke to front desk clerk about canceling and getting refunded for the July 3rd through the 5th I had told him I booked it through hotels.com he said that shouldn't be an issue on ten home that week and called hotels.com they tried for two days to try to get a hold of the motel to see about canceling my reservation once they did get through to the hotel the hotel refused to cancel my reservation hotels.com was nice enough togive me another free night. ivwill never stay there again, the room was disgusting the floorwas so dirty I had to take a wet towel and actually mop, if you shut off the lights at night you shut off the TV the shower head in the shower would not stay clipped so you had to hold the handle the whole time there was toothpaste on the wall in the bathroom.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very nice, maids…breakfast personnel all courteous
2023년 7월에 1박 숙박함
답변 제공: Asia 님, 2023년 8월 24일
Dear Jonathan,On behalf of the entire hotel team, I want to thank you for sharing about you Positive staff experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ASIA TAYLORFront Desk SupervisorAC Hotelataylor@hoari.com515-518-6060

10/10 - 훌륭해요

Amy Jill 님, Austin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, a quick walk to shops and restaurants. Staff was very friendly and rooms were great.
2023년 6월에 1박 숙박함

8/10 - 좋아요

EMMA

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
1) I must know where your decorator puchased the Great Dane statues. 2) Housekeeping should not knock on the door 45 minutes before checkout time, when guests are trying to get ready to leave. 3) Room access cards should not be disabled 45 minutes prior to checkout time, when guests still need it for accessing the parking deck.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was exceptional to capital, food and leisure.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Richard Griffin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed this hotel. Nicely convenient to shops n dining. Really enjoyed the room as well. Nice 6th floor bar! Will definitely come back here.
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Stacie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel, good location, nice view, rooftop bar, friendly staff, mostly clean and updated, comfortable bed. Disliked- no microwave in room (but they do have one in lobby to use), no free breakfast, attention to detail when cleaning- floor didnt look mopped and walls need cleaning in bathroom, shampoo/conditiiner not good.
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Kevin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to my entertainment I had planned
2023년 1월에 1박 숙박함

8/10 - 좋아요

Liza

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Sara

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Hennabige

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Lauren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Kristen

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Peifeng

2022년 10월에 1박 숙박함

8/10 - 좋아요

Mary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Punished
I booked thru Expedia for cheaper rate. Was given a handicapped accessible room. Nice hotel except a disappointing trick. Not pleased. Service acceptable but not “warm”. Will rethink hotel on next trip to DSM
2022년 10월에 1박 숙박함

8/10 - 좋아요

Ashly Nicole

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very modern and convenient downtown accommodations; staff member who completed check-in not so friendly.
2022년 10월에 1박 숙박함

8/10 - 좋아요

Tracy S

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
restless sleep
Overall stay was good but i booked and paid for a King room and got 2 small beds. My girlfriend and i had to sleep in separate beds.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it
2022년 9월에 1박 숙박함

4/10 - 별로예요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check it was tough at this location. While deep desk attendant was certainly pleasant enough, she obviously didn’t read my special requests which included being far away from elevators, ice/venting. I’d ask for a quiet room. So it was so much to my surprise to get off the elevator and find the room she designed me directly opposite the elevator bank. Anyway, the rest of the hotel was good enough. Parking I didn’t realize was available at the hotel so I parked in a paid for parking lot a block away. Would I return to this OK location? Probably. Not my favorite of the Marriott branded chains however.
2022년 9월에 1박 숙박함

4/10 - 별로예요

Bridget

단체 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
The guy working at the counter looked and acted like we didn’t belong in the swanky hotel. Yes I have tattoos doesn’t mean I can’t afford to stay there. Got to the room and the floor had a stained spot that looked like old blood. When we called we were told it was rust from an old chair and nothing they could do. Then we noticed a good chunk of the wallpaper was coming off. Cheap room with an overprice tag
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My flight on Sunday was cancelled, so I had to find a hotel for the night. I chose a hotel close to where my daughter lives. I chose AC Hotel because they listed airport shuttle as an amenity. When I checked in I was told that the shuttle only runs in the afternoon. My flight was early morning so I was out of luck and had to make other arrangements. If there are exceptions to an amenity they should list them. I would have chosen to stay somewhere else, but instead I was stuck with the room and still had to arrange airport transportation.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Gary

2022년 8월에 1박 숙박함

8/10 - 좋아요

Bridget

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The stay was fine and the morning coffee was good. Some problems with the elevator and tv. Also disappointed the the parking garage was full when we arrived
2022년 8월에 5박 숙박함

10/10 - 훌륭해요

Brodie

2022년 7월에 3박 숙박함

10/10 - 훌륭해요

Roxanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only things I didn't like was the lack of a safety bar in the shower and no ramp in the lobby for the elderly or mobility impaired or those just not wanting to lift a heavy suitcase upstairs. And, the hours the van to the airport ran were not very useful.
2022년 6월에 5박 숙박함

8/10 - 좋아요

Tom

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area was safe and pleasant, though there was a pride festival on, which blocked the road to the on site parking. The road blocks might not have been in the control of the hotel but a sign to help guide people from out of town would have saved 10 minutes of searching. The staff were not as present and amicable as the other hotels we have stayed at along our trip.
2022년 6월에 1박 숙박함