헝가리의 럭셔리 호텔

"I am extremely disappointed with my recent stay at this Kempinski property. I had previously encountered an issue where my child’s age was incorrectly set to a default of 2 years old in other bookings on Hotels.com. To avoid this, I sent a message 10 days prior to check-in to clarify that the actual age is 11, but I received no response. Upon arrival, I was told a cradle had been prepared for my room. When I asked why, the staff told me to verify the age myself and demanded documents from Hotels.com proving my child's age. It was only after I questioned how they could prepare a cradle without knowing the age that another staff member checked the system and confirmed it was listed as 2 years old. Although I stated that an extra bed was unnecessary, they forced me to pay for one, claiming it was mandatory per policy. The lack of professionalism continued with the room environment. Construction started on the first floor at 8:55 AM without any prior notice during check-in, and the noise was deafening. Furthermore, the laptop Wi-Fi disconnected constantly, taking far too long to reconnect each time. This experience was far below the standards expected of the Kempinski brand. Highly disappointed and would not recommend. "

"They handled all my requests perfectly, and the staff was very welcoming"

"부다 및 페스트 각각에 가까이 위치하여 여행 도중 피곤할 때 호텔에서 잠깐 쉬었다 가고 했습니다. 직원들 친절하시고 조식도 괜찮았습니다."

"강 뷰가 다 했습니다. 최고였어요."

"스위트룸 이용했는데, 너무 조금해요. 너무 좁고, 우리가 체크인을 새벽 5시쯤에 했는데도 모든 사람들을 힘들게함."

"추워서 힘듬 직원들은 너무 친절"

"It was too cold in the room even if the heater got turned on at the max. The room was a bit worned"