“The check in staff seemed angry that I booked on Expedia and used every AND I MEAN EVERY SINGLE OPPORTUNITY to insult me and deny me any concessions. They told me that I could not get credit for my stay on the honors program and I know thats not true, they told me I could not hold my room (until i insisted on speaking to a manager) and they told me that I could not have the honors perks like the goodie bag even though he looked my membership up! There were large ugly stains in the hallways and...
“The check in staff seemed angry that I booked on Expedia and used every AND I MEAN EVERY SINGLE OPPORTUNITY to insult me and deny me any concessions. They told me that I could not get credit for my stay on the honors program and I know thats not true, they told me I could not hold my room (until i insisted on speaking to a manager) and they told me that I could not have the honors perks like the goodie bag even though he looked my membership up! There were large ugly stains in the hallways and...
KIMBERLY