“I ordered two single king bed rooms and was given two double queen rooms that weren't clean, had no towels, and one of the rooms had bed bugs. One room didn't have AC/heat, the other didn't have pillows on either bed. Just an absolute joke of a stay for the weekend of a concert at the Civic Center just 2 blocks away.
When requesting a refund of the ~$250 purchase, I was given the offer of a "$25.00 USD One-time transaction" because they couldn't get anyone to answer an email in 72 hours.
So...
“Everything was great! The only thing was I stayed for 5 days and 4 nights and housekeeping did not clean my room. I called the front desk and picked up a set of clean towels the night before I left. Im a neat person so my room wasn't dirty, it would have been nice to have clean towels and the trash dumped which I was able to get. Otherwise, staff and breakfast as nice.”
“This was a clean hotel room. All common areas were clean and welcoming. The rooms are some of the cleanest I have stayed at in recent months for work related conferences. Continental breakfast was a 3/5 stars. It was warm and had decent flavor. Staff were very nice and accommodating. There was a running path right behind the building that lead to a great view.”