โRoom was clean, spacious, with nicely appointed amenities. The lobby and other areas were exceptionally clean and staff were friendly and professional. Perfect location for my needs.โ
โWe had a great time staying at DoubleTree in Naperville! The staff were friendly, welcoming, professional, and quick to address any issues that came up.
They use text to check in on guests, and I shared a concern regarding an iron that wasnโt working - they quickly delivered a new one to my room. Love it.
Would stay again!โ
โEasy check in, good breakfast. Located in a quiet business park, but still pretty close to lots of dining. Our room was upgraded to a suite with separate bedroom-loved the extra room! Pool a little small.โ
โMy room was not ready when I arrived, I was told by the front desk person that it would be ready in 15 minutes, after 30 mins I spoke to a different frint desk associate named Shasta who was not only so apologetic and professional but went above and beyond to get me into a room and made every accommodation she had to, to make up for the inconvenience. She was a friendly face, cheerful and had a great attitude on a very crazy busy weekend. Shasta is truly an asset to the front desk and I hope to...
โAll staff members were very friendly. Only negatives were no pool and the only place to eat from was Starbucks which was very pricey. Also, no pool.
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โDO NOT GO HERE. This place is infected with cockroaches. You will experience cockroaches in your bed when you wake up, crawling on you in your sleep. I went here to have some rest from exhausting work, and found a cockroach on the desk. I called the front desk and they said pest control is not available at 11PM, rooms are fully booked, and they do not have authority to give me a refund or any compensation. I tried to cope with the cockroach which I haven't found, and went to sleep at 1:30AM...
โI had a great stay at the Hampton Inn! The gym was impressive, with a great selection of weights. The entire property was well-maintained, making my stay comfortable and enjoyable. I'll definitely be returning to Hampton Inn for my future travels!โ
