“Overall, the property was nice. But I will say there was a lot and I repeat a lot of insects spiders, geckos, etc. in my bedroom which I notified the staff about, however they didn’t seem to care and told me that I had left the door open even though I had just checked in and hadn’t been in the room. They didn’t even bother to offer another room. They only went ahead and killed the spiders and bugs. And told me to let them know if I found any other insects, bugs ,spiders, etc.”
“This property is located in a beautiful setting and we enjoyed our stay though there is definitely room for improvement. Their hot water hookup seems to time out, and was off when we arrived. Once we were ready for our shower we were forced to deal with icy cold water since it was late. It wasn't until we had asked and had it resolved that we found a tiny card by the coffee maker with "hot water" instructions. It would've been helpful if the card had been in the bathroom. Additionally, we...
“Such a cute hotel in a very convenient location. Norma was at the front desk and checked us in. I unexpectedly an unfortunately had a knee arthritis flareup on my trip and had to walk with a cane, and could not manage stairs. The hotel does not have an elevator but Norma put is in the room on the Main Floor as soon as she realized that I couldn’t walk. The rest of my group stayed upstairs. She was very helpful and friendly and was there to answer any questions or get us anything that we might...
“Staff is very friendly and helpful but hotel needs a lot of maintenance, better basic services (such as quality of sheets and towels). Did not get proper bed sheets (lots of holes in them). Shower was dirty. Hotel has mold and needs better upkeep for sure. Breakfast doesn’t start till 7am - if you must head out early, plan accordingly.”
“We initially booked this for three nights but after three of us were ill, we extended it for another night. The staff were very helpful with this. The room was fine and it was nice to sit on the central courtyard. Great location in the historic centre and good value for money.”
“Endroit très magique proche de la nature, teanquil, très beau à voir le lévé du soleil, attention impecable, lits confortables, je le recommende fortement si vous voulez vous reaxer avec une belle vue. C'est très proche au campanent pour monter le volcan Santa Ana et du mirateur Cerro Verde.
Il y a un restaurant sur place, j' ai trouvé des bonnes pizzas.”
“The food was delicious and we waked the garden while we waited for our food. Very clean and service was great! I would definitely recommend this place.”