East Indianapolis, Indianapolis hotel rooms at the Independent

"Didnt use laundry service. "

"Very nice and clean"

"I loved everything about it from the welcoming front desk staff to the complimentary drinks! The room was clean and the bed was comfy."

"T "

"The hot tub had a dirt ring in it. There was no towels by the pool. We had to run back and take the ones from our room. The key reader didn’t work to let you have access. You had to get the front desk to open the pool door every time you needed access. "

"The young man and young woman that I interacted with over a 4 day stay weren’t taking ownership of issues and didn’t seem to care much about customer service. For $180/night I expect more. General cleanliness and care of the property was poor. Dust, debris, landscape,tipped and full outside trash cans and tipped over for several days. Ours and another customer showers were not working. Ours would literally stop flowing water and gurgle for a couple minutes. Then eventually start working very slowly again. My wife had to kneel and put her head below the lower spout once a little water flow started but it wasn’t enough to get up to the upper head. The next day for me, the same thing happened. I do plumbing, it was like the water got shut off. Sink and toilet still worked. Front desk offered a different room to shower in (or move to) but then didn’t follow through with the agreement we can come to. Another guy said his shower was very low flow and Luke Warm at best for temp. Elevator door would shut 4” then open again. The gym exercise bike didn’t work. When myself and the other customer were telling the younger guy about the shower situation he said that it wasn’t his problem as he was supposed to be off 20 min ago! What?? He didn’t care. I’d recommend the holiday inn express across the street even though it’s a little more expensive. "

"Room was fine, but a little run down. Water stain on the lower part of our drapes and a few broken or damaged pieces of furniture in the room. The biggest let down however was the closed pool due to rebalancing of chemicals with no notice. We only live a couple hours away so the pool was part of our reason for booking overnight with our two younger boys. Overall we enjoyed our stay and had a great time at the children’s museum. We were just bummed out on the timing of pool maintenance."

"This is my first ever review, one that I feel absolutely compelled to write as a service to my fellow man. This property not only should be avoided at any cost, but probably should be condemned and demolished. The overall level of dilapidation everywhere on the property is staggering. Roaches scurrying across the vanity. Towels and bed linens with rips, tears and holes. Stains all over the tub/shower. Pulled up carpet. I could go on and on. Stay here and you likely won’t feel safe and you’ll definitely feel gross and icky the entire time. Even if you’re traveling on a budget and looking for a low-cost option, do yourself a favor and pay $5-$10 more per night to stay somewhere, anywhere else!"

"Good"