"Our experience at Red Roof Inn Plus+ was disappointing, mainly due to the front desk staff. Unfortunately, every staff member we encountered lacked friendliness and basic customer service. It was noticeable that they would not greet guests unless spoken to first, which made the environment feel unwelcoming.
Being from El Paso myself, I found this especially disheartening, as it does not reflect the warmth and hospitality the city is known for. It felt like a poor representation of the community.
The room itself was just okay, but there were maintenance concerns. The deadbolt on the door was broken and not fully functional, which raised safety concerns since it could not be properly secured.
Overall, the experience fell short. With improvements in both staff engagement and room maintenance, this location could be much better—but as it stands, it felt more like a “Red Roof Inn Minus Minus” than a Plus."
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