Ely, England hotel rooms at the Premier Inn

"Yes but the staff were not very customer friendly. The bed was very uncomfortable. When we checked out no questions asked how was your stay my husband asked where to leave the keys she said just there. Not acceptable we came all the way from London. It was suppose to be igh hotel. We would like a refund "

"I didnt like that we had to pay for parking I wasn't given information on wifi The fire alarm going off at 1am Children running round the corridor at 3.30am Even tho check out at 11am,the car had to be moved by 10am. Awful nights sleep Awful welcome,awful stay"

"So much character, a really charming hotel. Staff are so attentive and reception were so welcoming and helpful. Room is big and everything you need! Location was also perfect. Breakfast buffet was delicious, really fresh produce and variety. Cocktail were also great, just maybe a little slow. Bed was sooo comfy as well! Overall, a really really wonderful stay. Would 1000% recommend, and will be back !! "

"We all loved staying at the hotel, it was clean and great relaxed atmosphere. We stayed in a suite and whilst it was lovely and big and clean a few things needed attention! Door handle on toilet door was half hanging off, toilet flush was loose and the jacuzzi bath plug never worked, so therefore the water kept emptying away. Balcony could have done with a clean too. The only other problem is the hotel does not really cater for people that are gluten free! Could not have sausages, Hash browns at Breakfast! The first morning I was offered gluten free toast but the second morning they had none left! I was only offered gluten free cereal on the second morning it is not out with the normal cereals! Dinner choice was also disappointing for choice, I did have the pork belly which was very tasty but not very big for the price! Overall the hotel is very nice and we would definitely go back for sure"

"I was disappointed with breakfast- it lacked variety."

"Breakfast was beautiful and very well presented Plenty of choice of hot and cold food to chose from"

"Grest all round "

"Good evening restaurant, good management, nice site plenty of walks, rooms really let it down, way in need of a refresh, and deep clean."

"Great hotel and staff The only thing can be improved probably to have a better deal for parking at next door car park. Paid 16.5 for overnight car park. You pay from arrival until 4am, then pay for another day. So kinda of 2 days parking fee when essentially you stay just over night. (If I understood correctly) But I understand this is out of control of hotel as it doesn’t own the car park. Overall a great stay. "