“Staff was not very informative as to why price on total from expedia and price being charged was double. Then told me one price and put thru a completely different price on my card. As all this was happening 2 people where attempting to steal the bikes outside of hotel which staff had to leave to deal with as no one else available. When tried to cancel room staff not very helpful and told me that unable to cancel then was able to cancel. Was very confused as customer and not impressed”
“Staff was not very informative as to why price on total from expedia and price being charged was double. Then told me one price and put thru a completely different price on my card. As all this was happening 2 people where attempting to steal the bikes outside of hotel which staff had to leave to deal with as no one else available. When tried to cancel room staff not very helpful and told me that unable to cancel then was able to cancel. Was very confused as customer and not impressed”
Dawn