Exterior

Reviews of Mountain View Resort and Suites at Fairmont Hot Springs

3 out of 5
Mountain View Resort and Suites at Fairmont Hot Springs
5052 Riverview Rd, Fairmont Hot Springs, BC

Reviews

8.0

Very Good

Rating 10 - Excellent. 394 out of 1090 reviews" "
Rating 8 - Good. 417 out of 1090 reviews" "
Rating 6 - Okay. 158 out of 1090 reviews" "
Rating 4 - Poor. 73 out of 1090 reviews" "
Rating 2 - Terrible. 48 out of 1090 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darshatha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Pam

Stayed 2 nights in Mar 2024
Response from Geeth on May 24, 2024
Dear Pam,Thank you so much for the 4 star review.

8/10 Good

Gayan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, unique specious villas, natural beauty of the location
Stayed 2 nights in May 2024
Response from Geeth on May 24, 2024
Dear Gayan,We're really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

BANDU CHAMINDA, Edmonton

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, friendly staff.
Stayed 2 nights in May 2024
Response from Geeth on May 24, 2024
Dear Bandu,Thank you so much for taking the time to leave us a 5 star review .

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable stay while travelling. Communication could be improved
Stayed 1 night in May 2024
Response from Geeth on May 25, 2024
Dear Charles,Thank you so much for the feedback.

10/10 Excellent

Bianca

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazingly kind and polite people at the reception, very accomodating and helpful. The room was beautiful and clean, comfy beds.
Stayed 2 nights in May 2024
Response from Geeth on May 7, 2024
Dear Bianca,We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work."

8/10 Good

Carole

Traveled with group
Liked: Cleanliness
Outdated little place but convenient and clean
Stayed 1 night in May 2024
Response from Geeth on May 6, 2024
Dear Carole,Thank you so much for your 4 star review.

6/10 Okay

Allan

Traveled with partner
Disliked: Amenities
Although listed as "deluxe", the unit was missing many amenities (utensils, towels etc). I can appreciate this was "off season", but the unit could have been better prepared for guests.
Stayed 3 nights in Apr 2024
Response from Geeth on May 6, 2024
Dear Allan,Thank you so much for your feedback. We're deeply sorry for your experience. We know we did not meet your expectations, and we're committed to making things right." "We take your feedback very seriously, and we're truly sorry to hear about your negative experience.

6/10 Okay

Francis

Business traveler
Liked: Cleanliness
Disliked: Amenities
The property itself is good. However its strange that there is no staff on site after a certain time. I received a call from the hotel while I was on my way asking what time I expect to check -in and was advised that the keys to my room will be posted on the reception door as not staff will be present.
Stayed 1 night in Apr 2024
Response from Ganesh on May 6, 2024
Dear Francis,We are truly sorry for not personally check you in. And we appreciate your feedback.

10/10 Excellent

Kristian Rey, Calgary

Nice place to stay
Stayed 1 night in Apr 2024
Response from Geeth on Apr 29, 2024
Dear Kristian,Thank you so much for your 5 star review.

10/10 Excellent

JOYCE

Business traveler
Liked: Property conditions & facilities
location was perfect for my work needs
Stayed 3 nights in Apr 2024
Response from Geeth on Apr 25, 2024
Dear Joyce,Thanks for your wonderful feedback

2/10 Terrible

Stephen

Traveled with partner
Disliked: Amenities, property conditions & facilities
We left a day early just to get out of there. They claim a hot tub but it’s not open unless you call them to turn the heat on and take the cover off. I asked what restaurants he recommended. His reply was that the only thing open that evening was Subway. The room was dark which made it feel dirty and there is no tv in the bedroom. Couldn’t leave fast enough and take the hit on the lost night.
Stayed 2 nights in Apr 2024
Response from Geeth on Apr 23, 2024
Dear Stephan,Thank you for your feedback. We are truly sorry about your experience. Outdoor hot tubs are kept covered when not in use to maintain it's temperature due to the cold whether. Upon check-in we advice all the guest to inform us when they wants to use the hot tubs, so we can keep them ready to use. The main reason is to avoid delays.During the off season we have very limited amount of restaurants in the area.

8/10 Good

Jenny

Stayed 1 night in Apr 2024
Response from Geeth on May 9, 2024
Dear Jenny,Thank you so much for your 4 star review.

10/10 Excellent

Josephine

Liked: Cleanliness
Good for families
Stayed 2 nights in Mar 2024
Response from Geeth on Apr 12, 2024
Dear Josephine ,Thank you so much for your 5-star review.

8/10 Good

Connie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Geeth on Apr 23, 2024
Dear Connie,Thanks for your 4 star review.

10/10 Excellent

olga, calgary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to relax and recharge . It's on the golf course , nearby Panorama ski hills ...
Stayed 3 nights in Apr 2024
Response from Geeth on Apr 10, 2024
Dear Olga,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ellis

Stayed 1 night in Apr 2024
Response from Geeth on Apr 29, 2024
Dear Ellis,Thank you so much for your 5 star review.

10/10 Excellent

Desanka

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a quick check-in, easy parking, and a very clean property.
Stayed 3 nights in Mar 2024
Response from Geeth on Apr 10, 2024
Dear Desanka,We are so happy to hear that you enjoyed your stay with us.

8/10 Good

Frederic

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Large rooms.
Stayed 1 night in Mar 2024
Response from Geeth on Apr 10, 2024
We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.

10/10 Excellent

Mary Jean

Liked: Cleanliness, amenities, property conditions & facilities
Aish (sorry I misspelled your name) and Geeth are great !!! Very approachable and helpful.
Stayed 2 nights in Mar 2024
Response from Geeth on Apr 11, 2024
Dear Mary,We are incredibly grateful that you took the time out to leave us a 5-Star review.” We are so happy to hear that you enjoyed your stay with us, and our friendly staff were particular highlights

10/10 Excellent

Russ

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Geeth on Apr 10, 2024
Dear Russ,Thank you so much for your 5-star review

10/10 Excellent

Raquel

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Amazing front desk staff, very friendly and courteous. Accommodated our request for early check in.
Stayed 2 nights in Mar 2024
Response from Geeth on Apr 11, 2024
Dear Raquel,Thank you for consistently choosing us and for taking the time to leave such positive feedback.

8/10 Good

LETICIA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Geeth on Apr 11, 2024
Dear Leticia,Thank you so much for your 4 - star review.

4/10 Poor

Tatiana

Traveled with group
Disliked: Property conditions & facilities
Customer service is not good. Rooms are very old and not well maintained. Staff is not prepared to resolve issues.
Stayed 3 nights in Mar 2024
Response from Geeth on Apr 11, 2024
Dear Tatiana, We try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements

10/10 Excellent

Jean Faye

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff are friendly and accommodating. Will definitely come back. Thanks
Stayed 2 nights in Mar 2024
Response from Geeth on Apr 11, 2024
Dear Jean,Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our [service provided]. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

10/10 Excellent

Pauline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Geeth on Apr 10, 2024
Dear Pauline,Thanks for your 5 star review

6/10 Okay

Kari

Traveled with family
Liked: Cleanliness
We stay here often and this time was a little bit disappointing. Woke up one morning to no hot water, although it was resolved within a few hours. There was dried blood on the comforter which we found the last day. Not sure we would stay again.
Stayed 2 nights in Mar 2024
Response from Geeth on Apr 11, 2024
Dear Kari,Your satisfaction is very important to us and we try hard to make sure all of our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.

2/10 Terrible

Susan

Stayed 3 nights in Mar 2024
Response from Geeth on Apr 23, 2024
Dear Susan, We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

10/10 Excellent

novie lou

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, they also have kitchen utensils. Ideal to accommodate a family. The living room is huge as well as their bathroom. I would love to come back to this place.
Stayed 1 night in Mar 2024
Response from Geeth on Apr 11, 2024
Dear Novie,We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.

4/10 Poor

Nicole

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We stayed at one of the 2 bedroom family suites for 2 nights with our 2 kids and my mom. It was just ok. I feel like for what we spent we could have done better with an air or vrbo given it was the shoulder season. Pluses: - very spacious suite - 2 huge jacuzzi tubs/ showers in suite - kitchen had most of what we needed to cook - would be good to stay with a group because there was a common area outside of the suite with table, chairs, games, etc. - Lobby area, fitness centre and sauna are re-done and nice. - pool & water park area looks like it would be great in summer, though was of course closed for winter - suite was generally clean with clean linens Cons: - general vibe is just run down and needing maintenance, like suite hadn’t been updated or spruced up since it was built, guessing mid-90s - adding to this vibe was a mattress on the floor that remained in the common area all weekend - security isn’t great, there is no swipe to get in to the building or common areas - dishwasher was falling out of the wall and wasn’t cycling properly - broken window pane - rooms have odd built in closets beside the beds but no night stands or plug ins (to charge phones etc) near by. We needed to get an extension cord from the front desk to plug in my CPAP machine. - there were empty spaces for TVs in both rooms but only 1 tv in the common area - no towels or cleaning products in fitness area There are several buildings so maybe some rooms are better
Stayed 2 nights in Mar 2024
Response from Geeth on Apr 11, 2024
Dear Nicole, Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

10/10 Excellent

Chad

Traveled with group
Liked: Cleanliness, property conditions & facilities
Amazing place. Very impressed. Will absolutely be back.
Stayed 3 nights in Mar 2024
Response from Geeth on Mar 19, 2024
Dear Chad ,Thanks for your wonderful review.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pleasantly surprised at the suite. The staff are super friendly. Great place to stay!
Stayed 1 night in Mar 2024
Response from Geeth on Mar 10, 2024
Dear Laura ,Thanks for your wonderful review . We look forward to accommodating you again .

10/10 Excellent

Shealene

Liked: Cleanliness, amenities, property conditions & facilities
Best value for your dollar in the Columbia Valley. Our go to.
Stayed 1 night in Mar 2024
Response from Geeth on Mar 10, 2024
We really appreciate your positive review . We look forward to accommodating you again .

8/10 Good

Mark

Stayed 2 nights in Mar 2024
Response from Geeth on Apr 11, 2024
Dear Mark,We are incredibly grateful that you took the time out to leave us a 4-Star review.”

6/10 Okay

Rob

Liked: Cleanliness, amenities
It was a nice place to stay and the person that checked us in was very helpful. It was nice to get upgraded as well but there is an issue with the boiler for that building because even after we reported that we had no hot water, it was still more or less call it “warm” after. Made it quite hard to wash dishes and take a bath. It was slightly warmer after reporting the issue so we didn’t want to bother anyone. Other than that it was a lovely suite and thanks for the upgrade when we arrived
Stayed 3 nights in Feb 2024
Response from Geeth on Mar 10, 2024
Dear Rob,I'm sorry to hear that you had a bad experience with hot water. We always strive to improve our guests satisfaction and services, Thank you for bringing this to our attention.

8/10 Good

Kyra

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Geeth on Feb 28, 2024
Dear Kyra,Thanks for your 4 star review

10/10 Excellent

Taruna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Geeth on Feb 27, 2024
Dear Taruna,Thank you for your wonderful 5 star review.

6/10 Okay

Laurie

Traveled with family and small children
Disliked: Amenities
I stayed at the villas in September and the jetted tub in our room worked and was so heavenly for my sore muscles. I stayed at the villas in February and I was very disappointed that for some reason management had the jets deactivated on purpose... I did not even know you could do that?? The main hot tub was out of commission first night so when I checked in they waved some hotel fees which was nice of them. I've stayed in two different buildings now and each place the blinds were all mangled. I would feel better if my windows were completely covered. I love the space offered by these villa apartments, but I could hear footsteps on the floor above me just like it was in the same room with me very loud. I love the access to a washer and dryer right outside the room though. That is a nice amenity.
Stayed 2 nights in Feb 2024
Response from Geeth on Feb 22, 2024
Dear Laurie,Thank you for writing us a feedback .We work really hard to give our guests the finest experience possible. All your feedback have been taken into the account.

4/10 Poor

Kristian

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Time for some renovation’s
It’s time for some upgrades. This resort has not been updated at all from the construction in 1985. Appliances are old and work terribly. The toaster we used barely worked. There were so many noises from the suite above us it was hard to fall asleep. There was significant water hammer of the plumbing in the walls so the noises were very frustrating. The rooms were clean but so outdated the couch cushions were ripped and the hide a bed was at least 35 years old. There were no ammenities. The hotel restaurant was closed for the season. No cabs or any transportation so we had to walk to the grocery store down the highway for food. Staff was nice and polite but seemed checked out for the winter.
Stayed 3 nights in Feb 2024
Response from Geeth on Feb 20, 2024
Dear Kristian,Thanks for your feedback. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Angelika

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Bedding and pillows are extremely poor quality, shockingly uncomfortable mattress. We were not able to sleep.
Stayed 1 night in Feb 2024
Response from Geeth on Feb 20, 2024
Dear Angelika,Thanks for your feedback. If you're willing to give us another shot, we'd appreciate the opportunity to give you the (experience/product) you deserve.

10/10 Excellent

Dorin

Stayed 1 night in Feb 2024
Response from Geeth on Feb 22, 2024
Dear Dorin,Thanks for your 10 Star review.

10/10 Excellent

Rosie

Liked: Cleanliness, property conditions & facilities
huge space living room and kitchen. perfect for family
Stayed 1 night in Feb 2024
Response from Geeth on Feb 20, 2024
Dear Rosie,Thank you for staying with us and for your time in reviewing our hotel.

6/10 Okay

Robert

Great Spanish style property. Large rooms, friendly staff
Stayed 1 night in Feb 2024
Response from Ganesh on Feb 12, 2024
Thank you so much, Appreciate your feedback.

10/10 Excellent

Xiaodong

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a good time at the property
Stayed 1 night in Feb 2024
Response from Ganesh on Feb 12, 2024
Thank you so much, Appreciate your feedback.

2/10 Terrible

Marcus

Disliked: Cleanliness, property conditions & facilities
Horrible experience. No hot water crop the shower/tub. Extremely noisy and filthy
Stayed 1 night in Feb 2024
Response from Geeth on Mar 10, 2024
Dear Marcus,We're sorry to hear that you had a poor experience . We take your feedback very seriously, and we're truly sorry to hear about your negative experience.

2/10 Terrible

Shealene

We have stayed here a few times with declining experiences. There are better options in the valley — advise against.
Stayed 1 night in Feb 2024
Response from Ash on Mar 10, 2024
Dear Shealene , thank you for being our patent customer and we apologies that you had to face a bad experience due to an unavoidable circumstances . it was a pleasure to meet you personally yesterday on 9th March and understand your grievance which could have been avoided . however, I am glad you came back to the property again and stayed with us , thank you for all your understanding and recommending our property again . we are in business because of good and loyal customers like you . appreciate that you again gave a good review and we were able to meet all your expectations this time . THANK YOU!!Best regards

2/10 Terrible

Shealene

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
As someone who has stayed here a few times I can strongly advise against staying here. Spend your money elsewhere.
Stayed 2 nights in Nov 2023

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, room comfort
Our stay was very good, just wanting to let you know the fridge was NOT working. The toaster needs to be replaced as well - not working.
Stayed 5 nights in Jan 2024
Response from Geeth on Feb 3, 2024
Dear Mary,Thanks for your feedback.

2/10 Terrible

NIRMAL

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth money.
Stayed 1 night in Jan 2024
Response from Geeth on Jan 26, 2024
Dear Nirmal,We're sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.

4/10 Poor

David

Stayed 6 nights in Dec 2023
Response from Geeth on Jan 26, 2024
Dear David,We appreciate your feedback and will work hard to improve our service.”