โ5 stars customer service. The man at front desk (Sunday 08/17/25 4:15 pm)was polite and friendly. He deserves an employee of the month award. The hotel is neat and clean. Our room was spacious, clean and comfortable. Great complementary breakfast. We're coming back next time we go to a concert in Arcadia theater. This hotel is highly recommended.โ
โWe stayed there for two nights it was clean. I just wish they would've told us that they don't change his sheets or give us towels. Most places have a sign stating that.โ
โGreat hotel, nice pool, workout area, fairly friendly staff, very clean, even had room service. Again the room was very clean, which I very much enjoy!
I did notice all the "black people" were put on one floor. Intriguing, it didn't too much bother me (just an observation really) as this area is moderately known to be fairly segregated, yes still in 2025. And all of us "blacks" were pleasant and friendly. Maybe I like it better this way over all. Just a heads up, don't be surprised if this...
โIโve travelled to the area a couple of times now for a conference and this was by far the best stay!! All of the station were exceptional, very courteous and welcoming. The room was spotless, inviting, and the bed was so comfortable. I have zero complaints and would absolutely stay here again!โ
โI was in town for my fathers funeral. I stayed at a different hotel during most of my stay. This was my last night more convenient for my ride to the airport. The room was quiet, the bed so comfortable. I felt comfortable walking barefoot in the room which i never do in a hotel. Not much around but a nice steakhouse next door. โ
โBy far, the staff was outstanding! They went above and beyond to help me with some strange communication issues I was having when I lost my cell phone. The staff was communicative and accessible. Although I would have enjoyed a morning mini breakfast, coffee was always available and there was a well-stocked mini-mart. I would definitely stay there again! 5 stars from me!!โ
"DO NOT GO HERE. This place is infected with cockroaches. You will experience cockroaches in your bed when you wake up, crawling on you in your sleep. I went here to have some rest from exhausting work, and found a cockroach on the desk. I called the front desk and they said pest control is not available at 11PM, rooms are fully booked, and they do not have authority to give me a refund or any compensation. I tried to cope with the cockroach which I haven't found, and went to sleep at 1:30AM without getting into the sheets, which I could not trust anymore at that moment and didn't even turn off the lights. At 4:00AM, I felt something weird and woke up to see the cockroach on my bed. I immediately packed everything up and escaped from that room and went to the lobby only to hear that they don't have authority again. The manager, Gabe spoke to me on phone after 2 phone calls and I am still waiting for him to send me an e-mail about the compensation the hotel will give me. This was totally unacceptable, and i do not understand that it is taking this long for them to give a response for such a terrible experience. I need at least a full refund on this."
