Finger Lakes Region, New York hotel rooms at the Best Western

"This hotel is in a great location but it is very outdated and rundown. Needs TLC. "

"The hotel keeps charging my card after I’ve already paid. Had to wait a few hour after to get checked in. Rooms were not clean. Did not get what I booked. No clean towels or rags. Toilets were clogged. "

"The stay was fine for what it is, but the biggest criticism is the WiFi. The TV and wifi was very spotty despite a repeater so close to the room. There weren’t clear instructions which Meadow Court WiFi to choose from and the Tv in the room would sometimes not default to the correct WiFi network."

"Bugs in room and bottom of bed was torn apart! Not pleased!"

"Parking was easy and convenient!"

"One of the receptionists was cool, but the hotel is literally a mess. They say the rooms are non-smoking, yet the first room I got reeked of Marlboro cigarettes — it was like a literal hotbox of smoke. Then the second room I got, because I refused to stay in the first one, was a complete mess. The sheets weren’t even cleaned, and housekeeping clearly doesn’t bother changing them. The comforter had stains, and there were literal cigarette burn marks all over it. That’s honestly so gross and unprofessional. They don’t even bother switching to clean comforters. The beds weren’t even comfortable either. The toilet had a leak as well, and there wasn’t even any hand soap provided. The only nice thing was that there was a hairdryer in the room. I’d honestly suggest spending a little more on other hotels when visiting Rochester instead of this one. I definitely took an L on this booking."

"Was a bit of chaos checking in a one a long wait. But the attendant was nice and the property was clean. Good central location."

"The hotel was very clean and in a good, safe location. The only thing that stopped me from giving 5 stars is I paid extra for a room that said it had a wetbar and there wasn’t one. I asked the front desk agent and he had no idea what I was talking about. He said they had drinks for sales, that’s it. Very misleading I would’ve gotten the less expensive room."

"Overall, I think our visit went extremely well. The staff was helpful and when the coffee pot went out in the room it was replaced quickly. I did feel that the prices of the restaurant, bar, and other facilities were extremely high. Could have used a microwave in the room."