Sangchul, thank you for choosing our hotel and for your review. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager

Dear fernando, Thank you for your feedback. We apologize if our facilities did not meet your expectations. We are continually working to maintain and improve our property to provide a comfortable and enjoyable experience for all our guests. Your comments will be taken into consideration as we strive to enhance our offerings. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Maurice, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your room. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we did not meet your expectations in this instance. Rest assured, we are investigating the cause of the flooding and taking immediate steps to rectify the situation. Your feedback is valuable to us as we continuously strive to improve our facilities and services. We appreciate your patronage and look forward to welcoming you back for a much improved stay in the future.Sincerely,Hotel Management

Dear Shawntia, Thank you for sharing your positive experience with us at Extended Stay America. We're delighted to hear that you found our hotel convenient and that our kitchen facilities made you feel at home. Providing a comfortable and homely environment for our guests is our priority, and we're glad we could meet your expectations. Your feedback motivates us to continue providing excellent service. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Jorge, Thank you for choosing us and taking the time to leave a review. We are glad that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if you had any concerns during your visit. Thank you again for choosing us, and we hope to welcome you back for a much-enhanced experience.Sincerely,Hotel Management

Dear Evelyn, We're genuinely sorry to hear about your disappointment, even before experiencing our hotel firsthand. Our team strives to offer a secure and welcoming environment for all our guests. It's unfortunate that we missed the opportunity to welcome you and perhaps alter your perceptions by providing the high standard of hospitality to which we're committed. It's important to us that our future guests know that we're dedicated to making every stay special, drawing on the positive experiences many have shared about their time with us. We wish you all the best in your travels and hope that one day, we'll have the chance to welcome you, allowing you to personally experience the care and dedication we extend to our guests. Sincerely,Hotel Management

Dear Anh, We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure improvements are made. We strive to uphold high standards of cleanliness and guest satisfaction, and we appreciate you bringing this to our attention. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Tina, We're sorry to read that your son's experience with us was anything other than the pleasant stay we strive to deliver. Providing a secure and smoke-free environment is our top priority, and we sincerely apologize for any inconvenience caused. We appreciate you bringing the smoke and security concerns to our attention. Rest assured, we'll address these issues with the respective teams for further review and improvement. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to regain your confidence in our hotel and hope you will consider choosing us again in the future.Sincerely,Hotel Management

Dear Yovani, We appreciate you taking the time to share your review. While we strive to provide a pest-free environment for our guests, it is disappointing to learn that this was not your experience. We will share your concerns with our pest-control provider to ensure such instances are not repeated. Further, regarding the issue with the room key, we apologize for any inconvenience caused. Please rest assured we will address this with our maintenance team to ensure a more seamless experience for future guests. We hope these isolated instances will not deter you from choosing us again in the future, and we welcome the opportunity to show you the flawless stay you deserve,Sincerely,Hotel Management

Dear Paul, Thank you for staying at Extended Stay America and sharing your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your stay. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. It was our pleasure to host you, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Linda, Thank you for reviewing our hotel. It is nice that you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. In response to your review, we shall work on the places you mentioned and improve our guest experience. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Neneh, Thank you for sharing your feedback with us. We apologize for the cleanliness, noise, and safety issues you experienced during your stay, as these do not align with our standards. We'll address these concerns promptly with our teams. Your comfort and safety are paramount, and we regret any inconvenience. Your feedback is invaluable, and we'll work diligently to improve. We hope to serve you better the next time you are in Tamarac. Sincerely,Hotel Management

Dear Marc Edouard, We're honored to be your home away from home and glad to have you as our guests at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services by our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks. Sincerely,Hotel Management

Dear Luiz, Thank you for choosing us and for sharing your feedback. We sincerely apologize for the unsatisfactory experience with the odor, cleanliness issues, and the area not meeting your expectations. Your comfort and cleanliness are our top priorities, and we regret that we fell short of meeting your expectations. Rest assured, strictly follow the implemented additional pest control measures to address the issues you encounter. Please accept our apologies for any inconvenience caused. We appreciate your feedback as it helps us improve. We hope to provide you with a much better experience in the future.Sincerely,Hotel Management

Dear Kenneth, We apologize for the unsatisfactory conditions you encountered during your stay. Maintaining a clean and comfortable environment is a top priority, and we regret falling short of this standard. Rest assured, we take cleanliness and pest control seriously, and measures will be reinforced to ensure a pest-free environment. Your feedback is invaluable, and we appreciate your patience. We hope to provide you with a much-improved experience on your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Socrates, We're truly sorry to hear about your disappointing experience. Your satisfaction is important to us, and we regret that we failed to meet your expectations during your stay. We apologize for any inconvenience or discomfort you may have encountered. Your feedback is invaluable, and we will use it to address areas of improvement. We hope you'll reconsider and give us another chance to provide you with the exceptional stay you deserve. Thank you for bringing your concerns to our attention.Sincerely,Hotel Management

Dear Monica, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We are working with our housekeeping managers to prevent this from happening again. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you.Sincerely,Hotel Management

Dear Cristian, Thank you for being our guest. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Rochener, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Nancy, We sincerely apologize for the inconvenience you experienced with the bathroom lock and its condition during your stay. Ensuring the comfort and safety of our guests is our top priority, and we regret falling short of this during your visit. Please rest assured that we will promptly address the issues with the bathroom lock and the condition of the bathroom to prevent any recurrence. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. Should you choose to stay with us again, we are committed to providing you with a significantly improved experience. Thank you for your understanding.Sincerely,Hotel Management

Dear Therline, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Guest comfort is our priority, and we regret if noise and cleanliness concerns affected your visit. Your comments are important, and we will use them to improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Zaneta, We appreciate you choosing us and providing your feedback. It isn't very pleasant to read about your experience at our hotel. Please accept our apologies for any cleanliness and service oversights. This is not the impression we like our guests to have when staying with us, and we sincerely regret letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management

Dear Vanessa, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear Sonia, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Paulette, Thank you for reviewing your recent stay with us. We are glad your overall experience was pleasant; however, we apologize for the inconvenience caused by the presence of roaches in your room. We take reports of pests seriously and assure you that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. We understand how this must have detracted you from having an outstanding time with us, and we will arrange for professional pest control services to eliminate the issue effectively. We hope to have the opportunity to provide you with a much-improved and bug-free experience on your future visits. Sincerely,Hotel Management

Dear Lorbendy, Please accept our apologies for the distressing experience you encountered. We understand that it is important for our guests to feel secure and comfortable during their stay, and we deeply regret the error in assigning you an already occupied room. Your feedback is crucial, and we will address this matter with our team to ensure our future guests are not similarly impacted. We hope you will reconsider staying with us again, as we're committed to providing a much-improved and safer experience for all our guests. Sincerely,Hotel Management

Dear Fernando, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will allow us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your review with us. We deeply regret the condition of your room and the inconvenience you experienced. Your feedback is invaluable, and we apologize for falling short of your expectations. We take your concerns seriously and will address the issues you've highlighted to ensure improvements. Our commitment is to provide a comfortable and well-maintained environment for our guests. We appreciate your understanding and hope you will consider giving us another chance in the future.Sincerely,Hotel Management

Dear Amber, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Tiffani, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. Please be assured that we have taken note of all the issues you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Ernst, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we will contact our pest control provider to address the issue to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay.Thank you for acknowledging the service provided by our associates and hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management