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Hakone Airu

4.0 star property
Travelers find tranquility near Odawara Castle at this retreat where mineral hot springs soothe tired muscles and private dining showcases local Japanese flavors

Choose dates to view prices

Located near Hakone Open Air Museum, Hakone Airu offers an indoor mineral hot spring and designer shopping. Enjoy private Japanese dining, high-speed WiFi, a coffee shop, and two hot springs. The staff is praised for their helpfulness.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
The current price is ₩521,912
₩576,857 total
Jul 24 - Jul 25

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Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Deluxe Mountain View Japanese-Style Room Upper Floor

A stone sculpture in a water feature, a glass railing, and a mountainous backdrop.

Deluxe Mountain View Japanese-Style Room Upper Floor

  • Sleeps 4
  • Free WiFi

View all photos for Superior Mountain View Japanese-Style Room Middle Floor

A traditional Japanese room with tatami flooring, a low table, and woven chairs.

Superior Mountain View Japanese-Style Room Middle Floor

  • Sleeps 4
  • Free WiFi

View all photos for Standard Mountain View Japanese-Style Room Lower Floor

A modern bathroom with a large window, a stone sculpture, and a view of a mountainous landscape.

Standard Mountain View Japanese-Style Room Lower Floor

  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate tub and shower, spring water tub, free toiletries, hair dryer

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

9.6 out of 10
Exceptional
(15 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

A traditional Japanese room with tatami flooring, a low table, and cushions.

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

A traditional Japanese room with tatami flooring, a low table, and cushions.

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

A black grill with raw meat and vegetables.

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

A black grill with raw meat and vegetables.

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

A black grill with raw meat and vegetables.

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

A table with two plates of food, one with meat and vegetables, and the other with cheese and fruit.

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F,Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

A table with two plates of food, one with meat and vegetables, and the other with cheese and fruit.

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, Check out 9am, Open-air bath

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

A table with two plates of food, one with meat and vegetables, and the other with cheese and fruit.

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, Check out 9am, Open-air bath

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

A traditional Japanese room with tatami flooring, a low table, and cushions.

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

A traditional Japanese room with tatami flooring, a low table, and cushions.

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

A traditional Japanese room with tatami flooring, a low table, and cushions.

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

A seafood platter with a lobster on a blue plate.

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

A plate of grilled lobster tails with lemon wedges and green onions.

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

A seafood platter with a lobster on a blue plate.

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

A plate of grilled lobster tails with lemon wedges and green onions.

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

A seafood platter with a lobster on a blue plate.

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

A plate of grilled lobster tails with lemon wedges and green onions.

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

A woman in a hot tub with a mountain view.

New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

A traditional Japanese room with tatami flooring, a low table, and cushions.

New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

A room with a view of a mountain, a chair with cushions, and a glass door leading outside.

New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons
  • Free WiFi

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About the neighborhood

Located in Yumoto, a neighborhood in Hakone, Hakone Airu is in a shopping district and near a train station. Odawara Castle and Hakone Shrine are notable landmarks, and some of the area's activities can be experienced at Hakone Hot Springs and Hakone Gora Park. Don't miss out on a visit to Hakone Kowakien Yunessun. Visit our Hakone travel guide
Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311

What's nearby

  • A traditional Japanese building with a thatched roof, wooden pillars, and a stone pathway leading to the entrance.
    Hakone Hot Springs
    1 min walk - 0.0 km
  • A snow-capped mountain, a lake, and a building on a hillside.
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 km
  • Sounji Temple
    4 min walk - 0.4 km
  • Hakone Toy Museum
    10 min walk - 0.9 km
  • Tamadare Falls
    10 min walk - 0.9 km

Getting around

  • Hakone Yumoto Station
    10 min walk
  • Kowakidani Station
    11 min drive
  • Haneda Airport (HND)
    72 min drive

Restaurants

  • はつ花そば 本店
    6 min walk
  • 箱根てゑらみす
    9 min walk
  • 料理茶屋花さがみ
    8 min walk
  • ハイカラ中華 日清亭
    7 min walk
  • みつき DELI&CAFÉ TERRACE
    9 min walk

About this property

Hakone Airu

  • Upscale ryokan near Hakone Hot Springs
  • Located close to Hakone Open Air Museum, Hakone Airu provides an indoor mineral hot spring (onsen), a terrace, and designer stores on site. For some rest and relaxation, visit the 2 hot springs, and indulge in a massage or aromatherapy. The on-site restaurant offers breakfast and dinner. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a coffee shop/cafe and a bar.
  • Additional perks include:
    • Free self parking, valet parking, and extended parking
    • Cooked-to-order breakfast (surcharge), hot springs on site, and an area shuttle
    • Luggage storage, an elevator, and concierge services
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All guestrooms at Hakone Airu feature comforts such as furnished balconies and air conditioning, in addition to amenities like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Highchairs, baby baths, and children's dinnerware
    • Down comforters and free extra futons
    • Bathrooms with spring water tubs and toilets with electronic bidets
    • 55-inch LCD TVs with digital channels and DVD players
    • Wardrobes/closets, refrigerators, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 1 km
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Things to do

  • 2 hot springs
  • Designer stores
  • Shopping

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • High chair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 104 ºF
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: JPY 3300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as meals.

We should mention

Hot springs access available from 3:00 PM to 9:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in

Frequently asked questions

Is Hakone Airu pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hakone Airu?

As of Jul 16, 2026, prices found for a 1-night stay for 2 adults at Hakone Airu on Jul 24, 2026 start from ₩521,912, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hakone Airu?

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM. Late check-in is available during limited hours.

What time is check-out at Hakone Airu?

Check-out is at 10 AM. Late check-out is available for JPY 3300 (subject to availability).

Where is Hakone Airu located?

Located in Yumoto, this ryokan is steps from Hakone Hot Springs, and within 6 mi (10 km) of Odawara Castle and Hakone Open Air Museum. Hakone Gora Park and Hakone Kowakien Yunessun are also within 6 mi (10 km). Hakone Yumoto Station is 10 minutes by foot.

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Reviews

Hakone Airu Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 599 out of 830 reviews
Rating 8 - Good. 141 out of 830 reviews
Rating 6 - Okay. 57 out of 830 reviews
Rating 4 - Poor. 22 out of 830 reviews
Rating 2 - Terrible. 11 out of 830 reviews

Reviews

Verified

10/10 Excellent

Wilmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in Hakone, very friendly staff.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, incredibly friendly and thoughtful. Great experience for the whole family.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Ethan Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful. The room was
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Tucker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff incredibly attentive, was amazing for us with our 15yr old on our way through Hakone
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic place. The room I had was spectacular & that view was gorgeous! Whenever I go back to Japan, I'm definitely coming back here & would like to stay an extra day as the place was great & Hakone as a whole is beautiful.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like mountain , this is good.
Stayed 2 nights in Jun 2026
Verified

6/10 Okay

Rebecca

Liked: Staff & service, amenities
The stay was quite normal, cleanliness can be improved . Food was quite exceptional, staff service was quite good as well
Stayed 2 nights in May 2026
Verified

10/10 Excellent

corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was more than helpful and the rooms were amazing. The best part might have been the food it kept coming and coming we couldn't believe how much food they served us. Very quiet and intimate. Thank you so much.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful traditional style hotel, onsen in the balcony, central location, beautiful area close to all the great sightseeing.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, beautiful place, lovely staff. Very relaxing and enjoyed every moment.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cassandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food provided, staff, and ambience were perfect.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, staff were very friendly and the food was amazing. Would stay here again, loved the private onsen.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Loved the private bath (spa)!
Private bath (spa)
Room we booked
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lisa and Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Ryokan was outstanding. It was peaceful and stylish while also feeling authentic and very Japanese. We loved the private hot spring bath on our balcony and really enjoyed dressing in kimonos for dinner. I highly recommend this Ryokan
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The Bali ambiance is perfect at this hotel. Super calm and romantic. Everyone was so kind and helpful. The highlight was the view from our private balcony onsen. Food was great and plentiful with a lot of variety each night.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hakone with private Onsen. Excellent location, breakfast and great staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

SHARI

Liked: Cleanliness, staff & service, amenities
The staff was extremely nice and helpful. The hotel itself is beautiful and I loved our private onsen.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Alixandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean hotel. Loved the private onsen and kaiseki meals. Very relaxing! Not far from the station.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Zixun

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing, dinner was fantastic. Staff was wonderful. Overall great experience!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Amenities were amazing. Loved the private onsen
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. Room was clean, staff exceptionally friendly, food was amazing. There really wasn't anything to not like. Very much appreciated having a private onsen.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lizeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was highly incredible. We decided to treat ourselves on this stay, and it was definitely amazing. From the views, the relaxation you gain, the comfort of the bed and tatami mats, and of course the baths. The staff is also extremely attentive and kind. We loved our stay and wish we couldve stayed even longer!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so attentive and kind! Everything was ready for us and went smoothly, it made our stay extremely relaxing.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here. The property was beautiful. We enjoyed our spacious room and private open air bath very much. The breakfasts and dinners were great and plentiful. The staff were so sweet and very helpful. It was the perfect relaxing time in the middle of a busy trip.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely kind and polite. Interacting with them each day was a pleasure.
Stayed 2 nights in Feb 2026