See all properties

Hotel Kajikaso

4.0 star property
Boardwalk/promenade ryokan with spa services and a restaurant

Choose dates to view prices

Photo gallery for Hotel Kajikaso

Basic Room, River View | 1 bedroom, down comforters, free minibar, in-room safe
Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe
SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen | 1 bedroom, down comforters, free minibar, in-room safe
Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe
Reception

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Air conditioning
  • Free WiFi
  • Restaurant
The current price is ₩215,128
₩239,449 total
Aug 3 - Aug 4

Room options

Check availability for these dates

Tonight

Jul 30 - Jul 31
Check availability for tonight Jul 30 - Jul 31

Tomorrow

Jul 31 - Aug 1
Check availability for tomorrow Jul 31 - Aug 1
Available filters for rooms
Showing 23 of 23 rooms

View all photos for Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Special Room - Manyou No 501 - River View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 64 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen | 1 bedroom, down comforters, free minibar, in-room safe

SpecialRoom -Hiten No508 River View Japanese-Western Style w/ Private Open-Air Bath-Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 76 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Special Room - Taikan No 509 River View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 108 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds and 4 Twin Futons

View all photos for B-type Japanese 12 river view standard

B-type Japanese 12 river view standard | 1 bedroom, down comforters, free minibar, in-room safe

B-type Japanese 12 river view standard

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 44 sq m
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Shusui-an Town View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Hair dryer
  • 70 sq m
  • City view
  • Sleeps 6
  • 4 Twin Futons OR 2 Twin Beds

View all photos for Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Shusui-an River View Japanese-Western Style Room with Private Open-Air Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Hair dryer
  • 70 sq m
  • River view
  • Sleeps 6
  • 4 Twin Futons OR 2 Twin Beds

View all photos for Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Special Room-Manten,Makoto No505-507 RiverView Japanese-Western Style w/ Private Open-Air Bath-Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 46 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for Japanese Style Room with 10 tatami mats, River View, Half Board

Japanese Style Room with 10 tatami mats, River View, Half Board | 1 bedroom, down comforters, free minibar, in-room safe

Japanese Style Room with 10 tatami mats, River View, Half Board

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 37 sq m
  • River view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Special Room - Hisyou No 510 - City View Japanese-Western Style Room with Private Bath - Onsen

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 64 sq m
  • Sleeps 6
  • 2 Twin Beds OR 4 Twin Futons

View all photos for Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen | 1 bedroom, down comforters, free minibar, in-room safe

Kisaku River View Japanese-Style Room with Private Open-Air Bath - Onsen

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Hair dryer
  • 48 sq m
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Japanese Style Room with 12.5 tatami mats, River View, Half Board

Japanese Style Room with 12.5 tatami mats, River View, Half Board | 1 bedroom, down comforters, free minibar, in-room safe

Japanese Style Room with 12.5 tatami mats, River View, Half Board

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 48 sq m
  • River view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Basic Room, River View

Basic Room, River View | 1 bedroom, down comforters, free minibar, in-room safe

Basic Room, River View

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 64 sq m
  • River view
  • Sleeps 6
  • 2 Twin Beds OR 6 Twin Futons

View all photos for Japanese Style Room with City View, Half Board

1 bedroom, down comforters, free minibar, in-room safe

Japanese Style Room with City View, Half Board

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 37 sq m
  • City view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Twin Room, No Meal

Twin Room, No Meal | 1 bedroom, down comforters, free minibar, in-room safe

Twin Room, No Meal

Highlights

Air conditioning
Heating
Refrigerator
Free minibar items
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
  • 7 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room No View

1 bedroom, down comforters, free minibar, in-room safe

Twin Room No View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Street Side - Japanese Style Room 10 Tatami Mats

Dining | Breakfast and dinner served, Japanese cuisine

Street Side - Japanese Style Room 10 Tatami Mats

  • Sleeps 5
  • 5 Twin Futons

View all photos for River Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

1 bedroom, down comforters, free minibar, in-room safe

River Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

  • Sleeps 6
  • 4 Twin Futons and 2 Twin Beds

View all photos for River Side - Japanese Style Room 12.5 Tatami Mats

Dining | Breakfast and dinner served, Japanese cuisine

River Side - Japanese Style Room 12.5 Tatami Mats

  • Sleeps 6
  • 6 Twin Futons

View all photos for River Side - Japanese Style Room 12 Tatami Mats

Dining | Breakfast and dinner served, Japanese cuisine

River Side - Japanese Style Room 12 Tatami Mats

  • Sleeps 6
  • 6 Twin Futons

View all photos for Street Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

1 bedroom, down comforters, free minibar, in-room safe

Street Side - Japanese Western Style Room With Twin Bed (Free Flowing Outdoor Bath)

  • Sleeps 6
  • 4 Twin Futons and 2 Twin Beds

View all photos for River Side - Japanese Western Style Room With Twin Bed Room

1 bedroom, down comforters, free minibar, in-room safe

River Side - Japanese Western Style Room With Twin Bed Room

  • Sleeps 6
  • 4 Twin Futons and 2 Twin Beds

View all photos for River Side - Japanese Style Room 10 Tatami Mats

Bathroom | Spring water tub, free toiletries, hair dryer, slippers

River Side - Japanese Style Room 10 Tatami Mats

  • Sleeps 5
  • 5 Twin Futons

View all photos for River Side - Japanese Style Room With Free Flowing Outdoor Bath

Living area | LCD TV

River Side - Japanese Style Room With Free Flowing Outdoor Bath

  • Sleeps 6
  • 6 Twin Futons
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
688 Yumoto Hakone-machi, Hakone, Kanagawa-ken, 250-0311

What's nearby

  • Tenzan Onsen - 2 min drive - 1.7 km
  • Hakone Open Air Museum - 10 min drive - 5.9 km
  • Hakone Gora Park - 10 min drive - 6.9 km
  • Hakone Kowakien Yunessun - 11 min drive - 7.3 km
  • Lake Ashi - 15 min drive - 11.6 km

Getting around

  • Hakone Yumoto Station - 4 min walk
  • Kowakidani Station - 10 min drive
  • Haneda Airport (HND) - 83 min drive

Restaurants

  • ‪山そば - ‬2 min walk
  • ‪はつ花そば 新館 - ‬4 min walk
  • ‪日清亭本店 - ‬2 min walk
  • ‪画廊喫茶 ユトリロ - ‬2 min walk
  • ‪箱根てゑらみす - ‬3 min walk

About this property

Hotel Kajikaso

Upscale ryokan near Fuji-Hakone-Izu National Park
Consider a stay at Hotel Kajikaso and take advantage of an indoor mineral hot spring (onsen), a terrace, and an art gallery on site. Treat yourself to a massage or other spa services. The on-site restaurant offers breakfast and dinner. Free in-room WiFi is available to all guests, along with designer stores on site and 2 coffee shops/cafes.
You'll also enjoy perks such as:
  • Free self parking
  • Hot springs on site, 4 meeting rooms, and an elevator
  • Free newspapers, a ballroom, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 73 rooms feature comforts such as air conditioning and free stocked minibars, in addition to perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with spring water tubs and toilets with electronic bidets
  • Wardrobes/closets, refrigerators, and electric kettles

Languages

English, Japanese

Similar properties

Separate tub and shower, spring water tub, free toiletries, hair dryer

Hakone Airu

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 611 reviews
The price is ₩361,251
₩400,184 total
Jul 31 - Aug 1
Hakone Airu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Art gallery
  • Designer stores
  • Hot springs
  • Shopping

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • No housekeeping service
  • Turndown service

Business services

  • 4 meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Terrace

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Ballroom
  • Built in 1987
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 50-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities

Property is also known as

Hotel Kajikaso Hakone
Hotel Kajikaso
Kajikaso Hakone
Kajikaso
Hotel Kajikaso Ryokan
Hotel Kajikaso Hakone
Hotel Kajikaso Ryokan Hakone

Frequently asked questions

Is Hotel Kajikaso pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Kajikaso?

As of Jul 30, 2025, prices found for a 1-night stay for 2 adults at Hotel Kajikaso on Aug 3, 2025 start from ₩215,128, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Kajikaso?

Self parking is free at this property.

What time is check-in at Hotel Kajikaso?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Kajikaso?

Check-out is at 10 AM.

Where is Hotel Kajikaso located?

Located in Yumoto, this ryokan is within a 10-minute walk of Key Hiraga Museum, Hakone Toy Museum, and Tamadare Falls. Gyokuren Shrine and Tenzan Onsen are also within 1 mi (2 km). Hakone Yumoto Station is only a 4-minute walk.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Kajikaso Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 292 reviews
Rating 8 - Good. 100 out of 292 reviews
Rating 6 - Okay. 26 out of 292 reviews
Rating 4 - Poor. 10 out of 292 reviews
Rating 2 - Terrible. 6 out of 292 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities.
Stayed 1 night in May 2025

10/10 Excellent

Duyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with great traditional Japanese experience
Stayed 2 nights in May 2024

10/10 Excellent

Cui-Zhu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Classic and traditional Japanese resort was wonderful! We decided to splurge and booked w half board- the breakfast and Dinner - all very traditional Japanese food, tasty and beautifully presented. We reserved the Japanese style room and enjoyed the comfortable futon. The Ofuro was empty when we went so we really enjoyed the ofuro - make sure to check out both the 6th floor and 2nd floor ofuro (M/F switch times). It was so close to the hakone yumoto station where it was convenient as the starting point for area sightseeing. For arrival, we took a bus from Okayama JR station for ¥480 which dropped us off half a block away from this Ryokan. Would recommend this Ryokan.
Stayed 1 night in May 2025

2/10 Terrible

Richard S

Disliked: Staff & service
The food was not to par and resulted in food poising. Please book elsewhere.
Stayed 3 nights in Apr 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The most zen 24 spent in Japan.

This was a Japanese cultural dream. From the traditional meals to dressing in yukata everything was perfect. Even tho it may be out of the comfort zone of some westerners, I think everyone should stay at a ryokan. It’s truly the most zen experience! We even tried soaking in the onsite onsen. Try it! You won’t regret it!
Stayed 1 night in Mar 2025

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for the Roykan experience and i got it The food for both dinner and breakfast was great The staff was extremely friendly
Stayed 1 night in Apr 2023

10/10 Excellent

Carlotta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place!!Quiet! Scenic!! The staff was kind respectful and so friendly!! Excellent food!!! I recommend this hotel if you travel to Hakone!!
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clear room with private onsen Dinner is good , I love king crab very much!
Stayed 2 nights in Jan 2023

8/10 Good

JIANING

Liked: Cleanliness, staff & service
Customer service is wonderful, meals are fantastic with traditional Japanese experience. I only hope our room is in better condition as the property itself is quite old.
Stayed 1 night in Aug 2024

10/10 Excellent

William R.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quant spacious ryokan with good kaiseki dinner. Great professional staff.
Stayed 1 night in May 2023

10/10 Excellent

Linney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great traditional Onsen experience in Hakone

Had an amazing stay with a really nice traditional Japanese hotel room with futons and a private outdoor hot bath. The hotel staff spoke enough English to be welcoming and helpful. We had the half board so a delicious traditional japanese dinner and breakfast were included. The highlight was having a private hot bath after dinner with sake i bought up the street at Lawsons.
Private outdoor hot bath
Room included both beds and tatamis
Great view of the river from room
Delicious kuroge beer for dinner
Stayed 1 night in Oct 2024

10/10 Excellent

Tommy Koh Siong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good onsen ryokan. Service and the onsens were amazing. The kaiseki dinner was traditional and good, but wouldn’t say it was exceptional. Area near the ryokan is very picturesque and nice to roam around
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is over our expectation but perfectly meet our requirements😊. The price includes breakfast and dinner which is a big plus. The staff is friendly and helpful though the communication may take more time due to language. We successfully arrived our next destination Kawaguchiko by taxi with the great help from the staff.
Stayed 1 night in Oct 2024

8/10 Good

Cheuk Luen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's value for money. Plenty of shops; cafe and restaurants nearby. Food quality needs improvement. Family room is small for four persons.
Stayed 2 nights in Jul 2024

8/10 Good

Suk Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy the trip
Stayed 1 night in May 2023

10/10 Excellent

li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2024

6/10 Okay

Andrea

Liked: Cleanliness, amenities
The hotel is beautiful. Maybe it was because we were in a smaller town with fewer English speakers, but the staff was less friendly here than at other places we stayed during our trip. There are also fewer "included" extras, which we found to be more common at other hotels. This was the priciest hotel we stayed at during our trip and I think I just expected a little more for what we spent. I did like the experience of staying in more traditional Japanese lodgings and the views are spectacular. Very close to a lot of fun shops and food. We did the set meal for dinner and breakfast and it was an interesting experience but not something I would go out of my way to do again next time I'm in Japan.
Stayed 1 night in Dec 2024

8/10 Good

Savannah Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance into the building is nice and inviting. We checked in and were given two keys to the room, which are actual keys and not a card. Once we got to "our room" it was quickly discovered that there was an error in check in. Other people's belongings were still in the room and it was not the type of room we booked. Thankfully the people were not in the room and we called the front desk to let them know of the issue. They immediately came up and verified that they made a mistake and apologized profusely. They did fix the room issue and got us settled into the right room. They also gave us an apology gift for the mishap. The room had a great view of the river and the cherry blossoms. We had the half board, the food was pretty good but you do need to be open to maybe trying some new things as there are many traditional dishes that are served.
Stayed 1 night in Apr 2025

8/10 Good

ANH

Liked: Amenities
Long history of the facility, the surrounding is breath taking with the sound of river running outside the room I stayed in was bright and spacious. The Japanese style dinner and breakfast choosen was delicious. However keep in mine due to the age of the property cleanliness in certain area are missed. The toilet room is an older type and it has a strong funky smell, not the sulphuric acid from the area...
Stayed 1 night in Feb 2023

2/10 Terrible

Jing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay is very bad. When we arrived at 7:45pm, we were told that we will not get our dinner because the dinner cut off time is 7 pm. When I made the reservation, there is nothing to advise us that the dinner cut off time is 7 pm. If we knew the cut off time is so close to our arrival time, I would not pay for the room and half board. At the check in, I was given a piece of instruction and it clearly stating that the dinner close at 9 pm. Nothing stated that dinner cut off time at 7 pm.
Stayed 1 night in Dec 2024

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay; a little dated

Pretty good location at the end of the Hakone-yumoto area. Check-in was quick and easy and the staff was very friendly. We have tattoos so the public onsen was a no-go but we got a room with a private onsen. The hotel is pretty but seems pretty dated. The room was nice but also dated. The onsen was gorgeous and relaxing minus some of the bugs and such. The sound of the rushing water from the river was relaxing and definitely made it easier to imagine being in a far off and isolated area. The dinner was great and had a variety of seasonal dishes. The provided sake was sweet and chilled. The ramen restaurant inside the hotel was also nice and had a very small restaurant feel. The staff there was friendly and accommodating. I love this area so I might stay here again
Stayed 1 night in Mar 2023

8/10 Good

ひろこ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夕食・朝食を部屋でゆっくり食べられました。 他の客室の声も聞こえずゆっくり過ごせました（宿泊当日は満室と聞きましたが）。
Stayed 1 night in Jul 2025

10/10 Excellent

Ivan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

ケイコ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
父の喜寿のお祝いで宿泊させていただきました。 注文をお願いしたケーキは美味しく、ちゃんちゃんこセットも準備していてくれて父も喜んでくれました！ スタッフの方の対応も良かったです！ 良い記念になりました。
Stayed 1 night in May 2025

2/10 Terrible

amid

Stayed 2 nights in Apr 2025