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HESTA Hakone

2.5 star property
Travelers find a peaceful lakeside escape at this natural retreat where the quiet surroundings create the perfect setting for unwinding

Choose dates to view prices

HESTA Hakone offers a genuine retreat amid Hakone's calming landscapes. Guests can handle practical needs with on-site laundry facilities and stay connected with in-room WiFi. Past visitors consistently note how the peaceful setting and thoughtful amenities enhance their stay.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Twin Room, Non Smoking

Free WiFi, bed sheets

Twin Room, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Japanese Western Style Room, Non Smoking

Japanese Western Style Room, Non Smoking | Free WiFi, bed sheets

Japanese Western Style Room, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Shared Dormitory

Free WiFi, bed sheets

Shared Dormitory

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | Free WiFi, bed sheets

Basic Shared Dormitory

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Japanese-style Room, Non Smoking

Free WiFi, bed sheets

Japanese-style Room, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese Style Room Bed, Non Smoking

Free WiFi, bed sheets

Japanese Style Room Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

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About the neighborhood

Motohakone, a neighborhood in Hakone, is home to HESTA Hakone. The area's natural beauty can be seen at Lake Ashi and Ōwakudani, while Hakone Kowakien Yunessun and Fuji Safari Park are popular area attractions. Looking to enjoy an event or a game while in town? See what's going on at Fuji Speedway, or consider a night out at Fujisan Juku no Mori Ampitheater. Visit our Hakone travel guide
View more Guest Houses in Hakone
Map
Motohakone 159-205, Hakone-cho, Hakone, Kanagawa, 250-0522

What's nearby

  • 神奈川県立恩賜箱根公園の「疎林の広場」より望む芦ノ湖、箱根外輪山、富士山
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 km
  • 仙石原のすすき草原（神奈川県箱根町）
    Sengokuhara Onsen
    1 min walk - 0.1 km
  • Hakone featuring a lake or waterhole and a sunset
    Lake Ashi
    9 min walk - 0.8 km
  • Hakone Pirate Ship
    7 min walk - 0.7 km
  • Hakone Visitor Center
    10 min walk - 0.9 km

Getting around

  • Hakone Gora Station
    11 min drive
  • Kowakidani Station
    11 min drive
  • Haneda Airport (HND)
    132 min drive

Restaurants

  • 大涌谷 駅食堂
    5 min drive
  • 桃源台ビューレストラン
    17 min walk
  • 銀の穂
    7 min drive
  • 網元 おおば
    8 min walk
  • Lake SIde Grill
    6 min drive

About this property

HESTA Hakone

Guesthouse near Lake Ashi
HESTA Hakone provides amenities like an indoor mineral hot spring (onsen) and laundry facilities. Stay connected with free in-room WiFi.
Additional perks include:
  • A TV in the lobby, luggage storage, and a vending machine
  • Smoke-free premises
Room features
All guestrooms at HESTA Hakone include comforts such as air conditioning, as well as amenities like free WiFi.
Other amenities include:
  • Bathrooms with toilets with electronic bidets

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Onsite parking options include a carport

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine

Spa

  • Public bath open from 4:00 PM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Detached shared bathroom
  • Slippers
  • Toilet with electronic bidet

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Towels fee: JPY 220 per person, per night (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests with tattoos are welcome to use the onsite public bathing facilities

Property is also known as

HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone

Frequently asked questions

Is HESTA Hakone pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at HESTA Hakone?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at HESTA Hakone?

Check-out is at 10:00 AM.

Where is HESTA Hakone located?

Located in Motohakone, this guesthouse is within 1 mi (2 km) of Sengokuhara Onsen and Lake Ashi. Hakone Pirate Ship and Hakone Visitor Center are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HESTA Hakone Reviews

8.0

Very Good

8.2

Cleanliness

8.0

Amenities

7.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 55 out of 146 reviews
Rating 8 - Good. 48 out of 146 reviews
Rating 6 - Okay. 27 out of 146 reviews
Rating 4 - Poor. 8 out of 146 reviews
Rating 2 - Terrible. 8 out of 146 reviews

Reviews

Verified

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, quiet rooms, easy parking.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The hotel is close to the Ropeway and Pirate ship, as well as a mainbus station and so perfect for getting around. I had a huge room with a great view of the lake. The public bath was also great. Yes, its outdated and there's a strange smell, but dont let that put you off, you will have a great time here.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff that help us was extremely helpful. We stayed for one night and it was very nice. The onsen was needed at the end of day to soak. The only think was there was an extra charge of 6.00 CAnwas on the website and there is nothing close by if you did not bringAN witch I do not recall
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here! Quiet and comfortable. I think it would be a lot easier to get around if stayed in Gora though. Also didn’t realize it was a shared bath (no shower/bath in room) but it was nice. There is also an additional fee you have to pay at the property for the bath (hot springs).
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Hoa

Liked: Cleanliness, staff & service
Really near with the ropeway and cruise stop.
Stayed 1 night in May 2024
Verified

8/10 Good

Rhys

Liked: Staff & service, amenities, property conditions & facilities
Not the cleanest place I’d ever stayed in and it’s definitely dated but you get what you pay for. The rooms are huge western size, more than enough room for two people and to spread luggage everywhere too. The gentlemen on reception was very polite and helpful, had a translation device to hand for a few of my more complex requests.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Rasmus

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Acceptable stay for the price paid

A stay on the cheaper side of the usual Hakone pricing. Very big room. The public bath was not well maintained, and therefore not enjoyable to use. Location is not ideal but not a big issue if you have a car available.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

LAU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Gina

Liked: Cleanliness, staff & service
Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Older, but in very good shape. The town is small, and there was only one restaurant open for dinner.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
The building was old but very well furnished! Comfortable rooms, spacious. The onsen was fantastic. The guest house was understaffed, but the receptionist was kind. I would absolutely reccomend this place to stay, especially to make use of the Hakone FreePass! The Ropeway and the pirate ship were 15 minites away walking and the bus stop for the H and J lines were right outside the property.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Dat

Liked: Cleanliness, staff & service, property conditions & facilities
This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
The room is spacious. No elevator, it's can be tough to carry heavy luggage up and down. There's only public bath, no private shower. It's a quiet area, most stores and restaurants are closed after 5 pm, and before 9 am. Short distance from buses, but a bit challenging for walking with luggage, and good luck if you can find a taxi in the area.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Ki Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel locates in a quiet place, with difficulties to find the location, no restaurants and other facilities around. No elevator as well. If well prepared for all these inconvenience, this hotel is definitely worth a try, with its more than reasonable price. The hotel rooms seems to be newly renovated, large size, very clean and comfortable. I love it so much, would come back again definitely 💕.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
fantastic place and it is budge friendly
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel with really helpful staff. The rooms were a great size, with comfortable beds and private bathroom. For the price I highly recommend staying here if you are in the area
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Ho Kiu

Liked: Amenities, property conditions & facilities
Paradise for Crazy Drivers, hundreds of turns every time
Stayed 5 nights in Oct 2025
Verified

6/10 Okay

Clarence

Liked: Staff & service

Simple stay

It was good; it met expectations in that it was just a stay in Hakone. It is a shared bath, and the vending machine food isn't that great. The nearest convenience store is a 1-hour walk from the stay, and most restaurants close around 3 or 4. The bus stop is a short walk away.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Baptiste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen is amazing.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Freya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the dormitories for 2 nights, at a pretty cheap price, considering they have onsen inside. Very clean and friendly staff. 100% recommended.
Stayed 2 nights in Sep 2024