I can’t express how amazing this hotel has been for our first stay in Vietnam, we stayed for 8 nights on our first stop in Hanoi and have decided to book 2 more nights on our way back from Sapa as we just loved it so much. The service is unbelievable, Kim checked in with me before we arrived to see if I would like them to book a taxi from the airport, she did so and it made our journey much less stressful. When we arrived they welcomed us with a lovely tea and snacks and took our bags to our room, the room was stunning and so clean, the best night sleep we have both had in a long time! You have everything you need and it’s in a great location for the main city center. It really was a wonderful stay we can’t wait to go back in a few days time, the nicest staff I have ever met! Couldn’t recommend them enough, if you’re planning a trip to Hanoi please consider booking this hotel!