โIt was a lovely day it was so hot in the room and the fan wasnโt great so if youโre going on a hot day take plenty of water and bring your own fanโ
โSome of the basics were not provided on our stay so really wasn't worth the money.
Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that...
โFantastic customer service from everyone including Ball staff and hosting staff and reception couldnโt do enough for you wonderfully friendly and so helpful thank you Tudor Park we had a lovely night stay! โ
โWhat a fantastic friendly hotel. We had a lovely spacious room with great facilities. Every member of staff we met were courteous, friendly and helpful. The food is absolutely delicious and sourced locally. We can not recommend this hotel highly enough.โ
โNice clean room in a nice pub, fridge in the room was a nice touch. Designated guest parking. Staff were friendly & helpful, would definitely come backโ
โArrived at the property and called to check in. Was told that property was closed for refurbishment and I had to go to a different property managed by them 15 minutes away.
Got there and room was minimal and bare. Host was nice but it wasnโt an aparthotel as the original one was advertised as.
I left and booked a night at a local Travelodge instead. โ
