โThis beautiful property exceeded all our expectations! Communication was clear, staff was friendly. The property was a hidden gem that we would highly recommend.โ
โThis beautiful property exceeded all our expectations! Communication was clear, staff was friendly. The property was a hidden gem that we would highly recommend.โ
โUnbelievable stay! We felt like we were getting a tour of a museum when we checked in, the staff was amazing! Iโve never stayed in a more beautiful place.โ
โUnbelievable stay! We felt like we were getting a tour of a museum when we checked in, the staff was amazing! Iโve never stayed in a more beautiful place.โ
โLovely little bed and breakfast once you get up to it on the first floor. The ground floor and up the staircase there feels a little sketchy. The people here are very nice and we had a lovely chat with Andrea at breakfast where he provided helpful recommendations and tips. The room was spacious and had many amenities. One small thing - the day we got there, I pulled out a big fluffy blanket from the closet to use (there were two). The next day, after they had serviced the room, both were removed...
โLovely little bed and breakfast once you get up to it on the first floor. The ground floor and up the staircase there feels a little sketchy. The people here are very nice and we had a lovely chat with Andrea at breakfast where he provided helpful recommendations and tips. The room was spacious and had many amenities. One small thing - the day we got there, I pulled out a big fluffy blanket from the closet to use (there were two). The next day, after they had serviced the room, both were removed...
โThe interior of the hotel was not bad, but I couldn't find the hotel entrance. I can't understand it. There is no sign indicating the hotel entrance anywhere. If you barely open the door and go up, you will meet a 100-year-old elevator. The hotel itself has been newly remodeled. However, I was disappointed that I couldn't find the entrance, and I regret that they didn't mention the parking lot.โ
โThe interior of the hotel was not bad, but I couldn't find the hotel entrance. I can't understand it. There is no sign indicating the hotel entrance anywhere. If you barely open the door and go up, you will meet a 100-year-old elevator. The hotel itself has been newly remodeled. However, I was disappointed that I couldn't find the entrance, and I regret that they didn't mention the parking lot.โ
โI always choose to stay here. Great location and the owner is super friendly and knowledgeable. He make you comfortable and very helpful with any help you needโ
โI always choose to stay here. Great location and the owner is super friendly and knowledgeable. He make you comfortable and very helpful with any help you needโ
โHighly recommend! Rooms were spacious and clean. Common areas were very pleasant. Ester, Bea and Mauritzio, at the front desk, were very helpful, friendly and accommodating! Don't miss the morning breakfast! โ
โHighly recommend! Rooms were spacious and clean. Common areas were very pleasant. Ester, Bea and Mauritzio, at the front desk, were very helpful, friendly and accommodating! Don't miss the morning breakfast!โ
โFrancesca and the Melrose staff were hands on โAll the timeโ Great location, only a few feet away from Spacca Napoli. Great Bars next to the location, great drinks. amazing vibe.
Family room was perfect for the 4 of us .
Strongly recommend this location. โ
โFrancesca and the Melrose staff were hands on โAll the timeโ Great location, only a few feet away from Spacca Napoli. Great Bars next to the location, great drinks. amazing vibe.
Family room was perfect for the 4 of us .
Strongly recommend this location. โ
โWe highly recommend this hotel due to the location, modernity and overall cleanliness of the premises. We recommend you book a room with a terrace (where we ate our meals). Marco, one of the front desk agents, is a standout professional. Among, other things, Marco helped us get oriented to Napoli, secured us last minute accommodation at the hotel for an extra night stay, and kindly, rapidly, assisted us when our taxi to the train station did not show up. Marco made our stay very memorable and we...
โWe highly recommend this hotel due to the location, modernity and overall cleanliness of the premises. We recommend you book a room with a terrace (where we ate our meals). Marco, one of the front desk agents, is a standout professional. Among, other things, Marco helped us get oriented to Napoli, secured us last minute accommodation at the hotel for an extra night stay, and kindly, rapidly, assisted us when our taxi to the train station did not show up. Marco made our stay very memorable and we...
"I am writing to formally express my disappointment regarding our recent stay.
Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service.
When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations.
Upon requesting a room change, we were required to pay an additional โฌ100 for reasons that were not clearly explained.
To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip.
When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience.
Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay. "
"15 min. walk from Napoli Centrale station.
Neighborhood is so so but the hotel property is very good.
You can get the most of your money at this hotel."