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Reviews of Hotel Central

4 out of 5
Hotel Central
Gilmstrasse 5, Innsbruck, Tirol

Reviews

8.6

Excellent

Rating 10 - Excellent. 463 out of 1005 reviews" "
Rating 8 - Good. 403 out of 1005 reviews" "
Rating 6 - Okay. 91 out of 1005 reviews" "
Rating 4 - Poor. 33 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Fatimah

Liked: Cleanliness, staff & service
The street noise from people around was terrible, no A/C in rooms so we need to keep windows open whole night and the noise coming from outside was awful.. Internet was interrupted most of the time. This was a bad isst.
Stayed 9 nights in May 2024

10/10 Excellent

Magdalena

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The guy who attended the reception was very friendly and helpful (outstanding) I don't remember his name, he attended us on 05/22 in the afternoon.
Stayed 2 nights in May 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was better than expected, staff was excellent. Easy walk to services and city center. Only complaint was I didn't seem to have control of the room temperature.
Stayed 2 nights in May 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Michael, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Brian, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Rebecca, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Taylor

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Huge hotel rooms and lovely location. Great place to stay.
Stayed 1 night in May 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Taylor, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good and what we expected. I would stay there again.
Stayed 1 night in May 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Kyle, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Jerri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, but lots of construction going on in city which obscured some views
Stayed 3 nights in May 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Jerri, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Christiane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the elegance of an old fashioned hotel, but with all the modern conveniences. Excellent service from the staff.
Stayed 1 night in May 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Christiane, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and even free e bikes to use! 10/10 would stay again
Stayed 1 night in Apr 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Samuel, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes

10/10 Excellent

AMIT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very friendly staff
Stayed 1 night in Apr 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Amit, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a beautiful old building. The front desk staff was AMAZING! They helped with things to do and helped print out ticket for us! VERY NICE!
Stayed 1 night in Apr 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Melinda, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, and very helpful staff
Stayed 1 night in Apr 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Rebecca, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

RoseMarie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore Innsbruck, everything is within walking distance. Free shuttle to take you to the ski slopes and back. Lovely sauna and fitness suite. Rooftop balcony to see a mountain in the distance.
Stayed 3 nights in Mar 2024
Response from Your Hotel Café Central Team on May 15, 2024
Dear RoseMarie, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Matias, Wien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel, excellent location, friendly staff. Just something to keep in mind, I used expedia filter for parking in property and it turns out the parking offered it's a 24 hour public car park. Wifi in rooms (at least in 3rd floor) with poor signal.
Stayed 1 night in Apr 2024
Response from Your Hotel Cafe Central Team on Apr 11, 2024
Dear Matias, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Luis

Stayed 1 night in Apr 2024
Response from Your Hotel Café Central Team on May 21, 2024
Dear Luis, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes

8/10 Good

Thiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, just wished wifi worked in the room.
Stayed 2 nights in Apr 2024
Response from Team Hotel Café Central on Apr 11, 2024
Dear Thiago, thank you for your review and good feedback. With regards

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, staff and location.
Stayed 3 nights in Mar 2024
Response from Your Hotel Café Central Team on Mar 26, 2024
Dear Elizabeth, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , very central , nice size rooms , small gym and good sauna
Stayed 1 night in Mar 2024
Response from Your Hotel Cafe Central Team on Mar 26, 2024
Dear Andrew, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes

8/10 Good

Ed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Hotel Central. They upgraded me to a studio room with a loft and enclosed balcony which was greatly appreciated. The hotel is close to everything and was an easy walk from the train station. Room was large and comfortable. Breakfast had lots of hot and cold options and food was delicious. I had a great stay and highly recommend. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Cafe Central on Mar 21, 2024
Dear Mr. Ed, Wow thank you for the great review! It's great to hear that we exceeded your expectations and you enjoyed your stay in our Hotel. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes. Team Hotel-Cafe Central

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good size room and clean bathroom Very bad wifi....really below expectations Breakfast at 19 euros is too much, many options in the neighborhood
Stayed 1 night in Mar 2024
Response from Hotel Cafe Central on Mar 21, 2024
Dear Mr. Marc,thank you for your positive feedback. We are happy that you had a pleasant stay at our hotelroom and best wishes. We have a large selection in the breakfast buffet, this is why breakfast costs EUR 19.00.Hoping to welcome you again soon, we remain with kind regards

8/10 Good

Christopher

Stayed 1 night in Mar 2024
Response from Team Hotel Café Central on Apr 11, 2024
Vielen Dank für Ihre Bewertung. Mit freundlichen Grüßen

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
surrounded by Construction
Stayed 1 night in Mar 2024
Response from Hotel Cafe Central on Mar 21, 2024
Dear Mr. Alan, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes. Team Hotel-Cafe Central

8/10 Good

daniel

Stayed 2 nights in Mar 2024
Response from Your Hotel Café Central Team on Mar 26, 2024
Dear Daniel, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes

6/10 Okay

Gabriela

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Very good location. Reception personnel qualification very disappointing. Did not get an upgraded room as per our reservation and pay. The receptionist was extremely rude and disrespectful and just ignored our claim. Last day, January 2nd, asked reception to make a taxi cab reservation for us at 4 am for airport, which actually literally opens doors at 6am. Luckily the cab driver us knowledgeable and told us to get a car later, otherwise we would have to wait at the airport doors in the cold for two hours, since there was nothing open around or any chance to get a raid back to town.
Stayed 11 nights in Dec 2023
Response from Your Hotel Café Central Team on Mar 21, 2024
Dear Gabriela,Thank you for your feedback. Glad to hear that you liked location. We are not obligated to provide free upgrades. If the hotel is fully booked you unfortunately cannot expect us to give you a higher category then you booked and payed for. Furthermore it is not in our responibility to question the time you order a taxi for. We just order it the way you wihesd us to do.Thank you for your notification!

8/10 Good

Ellen

Stayed 2 nights in Feb 2024
Response from Hotel Cafe Central on Mar 21, 2024
Dear Ms. Ellen, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes. Team Hotel-Cafe Central

10/10 Excellent

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spacious and comfortable room. Not much of a view but it's very convenient to get around the main tourist attractions around Innsbruck. Hotel staff was friendly and had provided us a Traveller Pass which entitles us to take trains and busses around for free. Dining options are great here too
Stayed 2 nights in Feb 2024
Response from Your Hotel Café Central Team on Feb 28, 2024
Dear Ricky, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Gavin

Stayed 2 nights in Feb 2024
Response from Your Hotel Café Central Team on Feb 28, 2024
Dear Gavin, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
Room is big for a solo traveler! I have a nice view too! Room was clean and the reception was very helpful and welcoming! The breakfast was also great! Definitely will choose this hotel when I come back!
Stayed 1 night in Feb 2024
Response from Your Hotel Café Central Team on Feb 21, 2024
Dear Anonymous, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, central location
Stayed 1 night in Feb 2024
Response from Your Hotel Café Central Team on Feb 21, 2024
Dear Vicki, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to see the downtown city center. Shops galore and many good restaurants. Parking is a virtue but manageable. Find under ground parking nearby, 25 euro a day. Innsbruck is a beautiful place.
Stayed 1 night in Feb 2024
Response from Your Hotel Café Central Team on Feb 21, 2024
Dear Chris, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

CHENG HAN

Stayed 1 night in Feb 2024
Response from Hotel Central on Feb 17, 2024
Dear Cheng,thank you so much for your feedback of your stay in our hotel.We would love to welcome you again in the future.Best Wishes,Team-Hotel-Café-CentralReception

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Your Hotel Café Central Team on Feb 21, 2024
Dear Marian thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly staff, clean hotel good breakfast and location. Definitely stay again.
Stayed 1 night in Feb 2024
Response from Your Hotel Café Central Team on Feb 21, 2024
Dear Lisa, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

Dominick

Stayed 3 nights in Jan 2024
Response from Your Hotel Café Central Team on Feb 21, 2024
Dear Dominick, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes.

10/10 Excellent

andrew

Traveled with family
Liked: Amenities
Amazing cute hotel would highly recommend
Stayed 2 nights in Jan 2024
Response from Your Hotel Café Central Team on Feb 21, 2024
Dear Andrew, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Your Hotel Café Central Team on Feb 21, 2024
Dear Robert, thank you for your positive feedback. We are happy that you had a pleasant stay at our hotel. Hoping to welcome you again soon, we remain with kind regards and best wishes

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team-Hotel-Café-Central on Jan 21, 2024
Dear Jake, thank you for your brilliant feedback of your stay in our hotel. it is nice to read that you experienced a great time here in Innsbruck with us and it would a honor to welcome you again in the future. Best Wishes,Team-Hotel-Café-Central

10/10 Excellent

Karen

Stayed 4 nights in Oct 2023
Response from Team-Hotel-Café-Central on Jan 21, 2024
Dear Karen,thank you for your feedback of your stay in our hotel. We would love to see you again in the future! All the Best,Team-Hotel-Café-Central

10/10 Excellent

P

Stayed 3 nights in Jan 2024
Response from Team-Hotel-Café-Central on Jan 21, 2024
Dear P,Thank you very much for your fantastic feedback of your stay in the Central! We would love to welcome you again in the future. Till then we wish you all the best,Team-Hotel-Café-Central

10/10 Excellent

Emma

Stayed 2 nights in Jan 2024
Response from Team-Hotel-Café-Central on Jan 21, 2024
Dear Emma,thank you very much for your excellent feedback!It is nice to know that you had a great time with us in Innsbruck. We would love to welcome you again in the future. Best Wishes,Team-Hotel-Café-Central

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Team-Hotel-Café-Central on Jan 21, 2024
Dear Brooke,thank you very much for the feedback! It is nice to read that you had a great time in Innsbruck.We wish you all the best,Team-Hotel-Café-Central

6/10 Okay

Elizabeth

Stayed 1 night in Dec 2023
Response from Your Hotel Café Central Team on Feb 21, 2024
Dear Elizabeth,Thank you for your feedback.

10/10 Excellent

Gizem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team-Hotel-Café-Central on Jan 21, 2024
Dear Gizem, thank you very much for your feedback of your stay in our hotel. It is nice to see, that you had a great time with us. We hope we can welcome you again in the future. Till then we wish you all the Best,Team-Hotel-Café-Central

8/10 Good

mohammed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Good hotel with perfect location
Stayed 1 night in Dec 2023
Response from Team Hotel-Café Central on Jan 21, 2024
Dear Mohammed,thank you for your feedback of your stay in our hotel.It is nice to see that you had a great time in Innsbruck and we would be honered to welcome you again in the future. All the Best,Team Hotel-Café Central

4/10 Poor

Allan

Stayed 1 night in Dec 2023

2/10 Terrible

Nicholas

Stayed 2 nights in Dec 2023

10/10 Excellent

cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent very near the Old Town. The Hotel was warm clean and very comfortable. Nice too, that on request we were able to have a kettle in our room. Reception staff were polite and helpful. Checking in and out was quick and easy. Bonus too, that visitors to Innsbruck are given a free transport ticket to use the buses and trams. I would definitely stay again in this Hotel Just two negatives. Water bottles placed in the Fridge are not complimentary. We mistakenly thought they were as there was no sign on the Fridge saying on drinking a payment is due. Second: The waste bin on arrival in the Bathroom had not been emptied from the previous guest. Overall lovely Hotel. Excellent Breakfast. Would highly recommend.
Stayed 4 nights in Dec 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Team Hotel-Café Central on Jan 21, 2024
Dear Alexander,thank you for your fantastic feedback of your stay in our hotel. We would love to welcome you again some time!Best Wishes,Team Hotel-Café Central

8/10 Good

Jesmond

Stayed 1 night in Dec 2023