Ixtapa - Zihuatanejo Vacation Rentals

"The room was very good. We booked the swim up suite. However, it didn’t seem like the pool was cleaned daily. Service in HAO restaurant was good but beach service was very slow and extremely expensive. The beach and location was very nice and most staff except for beach service was very good . For what they would like to be a five star resort and the nightly prices they could up their service game."

"We love this hotel, we’ve come back every year for 15 years. Every room has an ocean view and the sunsets are fabulous. The only problem is it is not very handicap accessible. They need more handrails on the steps."

"No shops nearby. Room was clean and kept clean very day. It was as very disappointing that there wasn’t a bar fridge in the room at all. When I asked about a fridge they looked at me like I had three heads. Hard to keep any cold drinks or any meds in your room. I would not return to this property because of that reason. "

"The property overall was very clean; it was easy to get to from the airport 25-minute cab ride 630 pesos. Food was amazing and staff was super friendly too. I would like to say a massive thanks to Isis who made sure we had an amazing room. Vania was amazing, she was the person who had all the answers. She gave us amazing suggestions about places to see and go. Eloy was as well super helpful and super nice. Our overall time was incredible; it is a great place to re-set and recharge. Thank you Emporio!!"

"Everything was good, Hotel, food and staff. Thank You Azul Ixtapa."

"Disgusting room,terrible service in front desk and poor food choice,never again comeback a this hotel "

"Our overall experience was not great. Our first room was dirty , safe didn’t work no windows or AC. We upgraded at a cost to a better room which worked out much better. Check in was poor , no information was given to us by front end staff regarding special events, no map of the resort. Most of the staff seemed to be indifferent to requests from guests. The few bright spots was Alberto in the breakfast area without him we wouldn’t have known about special dinners or events or what the breakfast plan included. We kind of got the feeling that resort did the bare minimum just to keep the resort open. Checkout was a little bit of a challenge do to extra costs which most we’re prepaid but some were not. "

"Parking was secure off site"

"Needs to make sure they check"