Jaguar Park Tours

Great stay with excellent service, but book dining early! Overall, we had a very good stay. The hotel is exceptionally clean, tidy, and well-maintained. A huge shoutout to the staff—they were top-notch, incredibly friendly, and attentive throughout our visit. The food was decent, but my only real issue was trying to reserve a table at the restaurant. It was nearly impossible to get a reservation, so I’d strongly recommend booking your dining far in advance. Other than that, a wonderful experience!

I am very disappointed with my stay. When I arrived, I was given a freshly painted room with such a strong paint smell that I couldn’t breathe. After being moved, the shower in the second room didn’t work. On top of that, the lights were out for two days. My husband and I own businesses and needed a place to work, but after being told to use the coffee shop, none of the outlets worked. When I asked for help charging my phone, I was met with an attitude instead of assistance. For the past three days, the hotel has seemed to prioritize school groups over other guests. The loud and disruptive students made it impossible to relax or enjoy the pool. I also spent nearly three hours trying to get an answer about a late checkout, only to be told it wasn’t available. When I asked to speak with a manager or supervisor, I was handed a comments form instead. Over 500 drunk teenagers daily. Overall, this stay has been unacceptable, and I believe compensation is warranted for the numerous inconveniences and poor customer service.