Skip to main content

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only

4.0 star property
Nature reserves and spa treatments create a tranquil escape at this boutique hotel where guests enjoy on-site dining before relaxing by the pool

Choose dates to view prices

Tulum Brew House Hotel Boutique, near the Mayan Ruins, offers a stylish retreat with international cuisine. Guests can book Thai massages, enjoy a complimentary continental breakfast, and choose between two pools with cabanas or the outdoor entertainment area.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
The current price is ₩462,110
₩564,235 total
includes taxes & fees
May 23 - May 24

Room options

View all photos for Poolside Suite, Direct Pool Access

Hypo-allergenic bedding, free minibar, in-room safe, free WiFi

Poolside Suite, Direct Pool Access

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Jungle Suite, 1 King Bed, Terrace

Deluxe Jungle Suite, 1 King Bed, Terrace | Bathroom | Shower, eco-friendly toiletries, hair dryer, towels

Deluxe Jungle Suite, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Rooftop Suite with Private Beer Tap

Hypo-allergenic bedding, free minibar, in-room safe, free WiFi

Rooftop Suite with Private Beer Tap

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rooftop Suite with Private Plunge Pool

Rooftop Suite with Private Plunge Pool | View from room

Rooftop Suite with Private Plunge Pool

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Overwater Suite

Presidential Overwater Suite | Terrace/patio

Presidential Overwater Suite

  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Large Terrace

Junior Suite with Large Terrace | Hypo-allergenic bedding, free minibar, in-room safe, free WiFi

Junior Suite with Large Terrace

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

You may also like

Ad

Hilton Tulum Riviera Maya All-Inclusive Resort

Tulum
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.4 out of 10, Very Good, 1,965 reviews
The price is ₩515,273
₩628,617 total
includes taxes & fees
Jun 3 - Jun 4
Hilton Tulum Riviera Maya All-Inclusive Resort
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Tulum, Kuunaa Tulum Beer Sanctuary and Spa - Adults Only is in the suburbs and near a private beach. Tulum Mayan Ruins and Tulum Letters are notable landmarks, and if an activity is on the agenda, check out Tulum Beer Spa. Xel-Há Park and Holistika Art Walk are also worth visiting. Discover the area's water adventures with kayaking and boat tours nearby, or enjoy the great outdoors with hiking/biking trails and ecotours. Visit our Tulum travel guide
Map
Km 230 Cancun - Chetumal, Tulum, QROO, 77789

What's nearby

  • Jaguar Park
    Jaguar Park
    2 min walk - 0.2 km
  • Tulum National Park
    Tulum National Park
    5 min walk - 0.4 km
  • Tulum Mayan Ruins
    Tulum Mayan Ruins
    4 min drive - 3.6 km
  • Tulum Beer Spa
    1 min walk - 0.1 km
  • Tulum Letters
    1 min walk - 0.1 km

Getting around

  • Tulum Intl. Airport (TQO)
    53 min drive

Restaurants

  • World Cafe
    5 min drive
  • Seaside Grill
    5 min drive
  • Coco Cafe
    5 min drive
  • King Kebab
    2 min drive
  • El Patio Restaurant
    5 min drive

About this property

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only

  • Upscale hotel near Tulum Mayan Ruins
  • Located close to Tulum Beer Spa and Tulum Letters, Kuunaa Tulum Beer Sanctuary and Spa - Adults Only provides an adjacent golf course, an attached winery, and a nightclub. Get out on the links at this hotel and enjoy amenities such as a driving range, a golf clubhouse, and golf caddies. Indulge in a hot stone massage, a body treatment, and aromatherapy at the onsite spa. The on-site local and international cuisine fine-dining restaurant, A´AK Cocina de Origen, offers breakfast, brunch, lunch, dinner, and al fresco dining. Fitness classes and yoga classes are offered at the 24-hour gym; Kuunaa Tulum Beer Sanctuary and Spa - Adults Only also has a poolside bar, concerts and live shows, and a rooftop terrace. Free in-room WiFi is available to all guests, along with a garden and an outdoor entertainment area.
  • You'll also enjoy perks such as:
    • 3 outdoor pools along with free cabanas and sun loungers
    • Free self parking
    • Limo/town car service, cooked-to-order breakfast (surcharge), and hot springs on site
    • After hours theme park access, early theme park entry, and express theme park tickets
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guestrooms at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only feature comforts such as free stocked minibars, as well as amenities like late night room service and free WiFi.
  • More amenities include:
    • Reusable coffee/tea filters, recycling, and composting
    • Eco-friendly toiletries, showers, and hair dryers
    • 60-inch Smart TVs with digital channels
    • Wardrobes/closets, eco-friendly cleaning products, and daily housekeeping

Similar properties

Couples treatment rooms, body treatments, aromatherapy
Copal Tulum Hotel
Zama
  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 1,002 reviews
The price is ₩138,756
₩172,976 total
includes taxes & fees
May 25 - May 26
Copal Tulum Hotel
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 10 m
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 to 20 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Private picnics

Restaurants on site

  • A´AK Cocina de Origen

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 24-hour pool access
  • 3 outdoor pools
  • 5 hot springs
  • After hours theme park access
  • Concerts/live shows
  • Early theme park entry
  • Evening entertainment
  • Express theme park tickets
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Nightclub
  • Private wine tours
  • Steam room
  • Wine tasting room
  • Winery
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business center
  • Coworking space
  • Meeting rooms

Outdoors

  • Direct access to a private beach
  • Free pool cabanas
  • Garden
  • In a national park
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 5 hot springs
  • 5 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot springs open from 11:00 AM - 11:30 PM
  • Hot springs water temperature - 100 ºF
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 2 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2024
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Late-night room service

More

  • Cleaning products are eco-friendly
  • Composting
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Mobile key entry
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in fee: USD 50 for check-in between midnight and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive smart lock details
Guests are recommended to download the property's GOKKI mobile app before check-in
Guests should be aware that 1 cat and 1 dog reside at this property
Information provided by the property may be translated using automated translation tools
Guests have access to this property's indoor cenote, open 11 AM-6 PM.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 95 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 26 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls, an off-leash area, pet-sitting services, and litter boxes are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Airport shuttle fee: USD 168 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between midnight and 5:00 AM
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
24-hour pool access
Hot springs access available from 11:00 AM to 11:30 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only have a pool?

Yes, this property has 3 outdoor pools. Pool access is available 24 hours a day.

How much does it cost to stay at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only on May 23, 2026 start from ₩462,110, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kuunaa Tulum Beer Sanctuary and Spa - Adults Only pet-friendly?

Yes, Kuunaa Tulum Beer Sanctuary and Spa - Adults Only allows cats and dogs (limit 1 total) with a maximum weight of up to 26 lbs per pet. There's a fee of USD 95 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 50 (subject to availability). Late check-in is available from midnight– 5:00 AM for a fee of USD 50.

What time is check-out at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

Check-out is at noon. Late check-out is available for USD 50 (subject to availability).

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 168 per vehicle applies.

Where is Kuunaa Tulum Beer Sanctuary and Spa - Adults Only located?

Situated near the airport, this spa hotel is steps from Tulum Beer Spa and Tulum Letters. Tulum Mayan Ruins is 1.7 mi (2.7 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only Reviews

7.8

Good

8.2

Cleanliness

7.6

Amenities

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 24 out of 46 reviews
Rating 8 - Good. 7 out of 46 reviews
Rating 6 - Okay. 6 out of 46 reviews
Rating 4 - Poor. 2 out of 46 reviews
Rating 2 - Terrible. 7 out of 46 reviews

Reviews

Verified

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Staff was super nice. Very attentive. The brewery tour was amazing. Such a cool spot to stay at!
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Carolin

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. The staff was sooo friendly and went above and beyond to create a wonderful stay. The room was very beautiful and we loved sitting on the terrace or in our little pool after a day of adventure. The unlimited beer is an obvious plus! We will definitely be returning.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Ragan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my experience here! A great place for a solo traveler! Staff were friendly, kind and attentive to all my request! I genuinely felt safe here it’s quiet and peaceful. This time of year is their down season, which didn’t bother me since I was solo traveling! Food and drinks were amazing!!!
Stayed 5 nights in Nov 2025
Verified

8/10 Good

esmeralda

Liked: Cleanliness, amenities, property conditions & facilities
Staff members were friendly.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

JASON R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parts that were being used was well maintained. There were many areas not being used but still a very nice hotel. The staff were all very nice and friendly. Paco showed me many restaurants and things to do in the city, he was very helpful
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Radica Nathalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the time we spent here. The reviews complain about the highway and it being loud. The whole time we were there it was quiet and peaceful. The food and drinks were delicious. The massages at the spa were very relaxing. All in all we will be definitely returning back!!! Perfect way to spend our honeymoon!
Stayed 6 nights in Jun 2025
Verified

8/10 Good

Amy

Liked: Cleanliness
Disliked: Amenities
Staff were wonderful through my week stay. Room was clean and tidy. Food was really good too. Restaurant service was also wonderful. It’s a very small and quaint place so I didn’t really see any people this week. The only suggestion I have is around pool area and water maintenance of the pools as it is the only water you can dip into on the property. The running water ran out for about an hour each day around 3pm like clock work. The pool you get on the terrace is also not clean water and the jets don’t work. As far as my interactions and food/drinks I would give 5 stars. I lowered the rating for maintenance because I upgraded my room to have access to the pool on my balcony but sadly did not get to use it. One of the staff was kind enough to kill a huge bug for me otherwise I would not have slept (just a fun side note about how lovely the staff are). It’s noisy as well (I already knew it was on a highway so for those who aren’t aware, don’t be surprised if it is noisy from cars).
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
There is a cenote on site, which is great...but you cant swim in it, which is not great! Service os excellent and the all inclusive meals are very, very good!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Juleisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, good attention from the staff Linda the manager was awesome always trying to help and make our stay unforgettable, I eill give a 5 star to the spa,
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Robert Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful jungle retreat. Perfect for a family vacation or trip with friends. Staff are all friendly and welcoming, Santiago, Fili, Mario and all of the staff at the brewery restaurant were simply amazing, thank you for making our first family trip to Tulum so memorable and enjoyable. One thing to remember is good bug repellent because the mosquitos were just as hospitable as the employees.
Stayed 9 nights in May 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restaurant was the highlight

The safe was friendly and we ended up upgrading to the all-inclusive for our one night stay. They say there is beer in the room but this is only true and included if the all-inclusive is booked. The eco-friendly part was big for us but this does effect if you have water or not in your room. At times we did not. The restaurant was delicious and a highlight. While we were there during the off season, it is an adult only resort BUT the owners kids were using the pool, this was a disappointment for what we were expecting in our experience.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d like to start off by giving a big thanks to Abram the front desk Receptionist And Ezekiel the waiter of the restaurant The hotel was beautiful and rustic And the pool was open for us pretty much everyday day both pools to be exact Were wide open everyday Great thing was there’s a beach club right across the high way , that’s very Inexpensive The restaurant food was good , we tried different plates since we stood here for 5 nights Over WE WILL be coming back with friends
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Danielle Collette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and staff was delightful. Vety unique property. They are still updating. The breakfast included was light but satisfying. We dined several times in the attached resturant and everything was delicious. The unlimited in room beer was a treat. It is far so rent a car or minibike however across the highwaythere is a beach club with a small fee to visit. Overall a great stay
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best receptionist I have ever encountered. I had interactions with two different front desk employees. They were fantastic! Room was nicely appointed, pool was clean and inviting. We ate dinner at the restaurant and it was outstanding. Lucky for us there was an Q acrobatic act for en. One of the best meals I have eaten in Mexico.i would highly recommend this hotel, brewery and restaurant!
Stayed 1 night in Jan 2024
Verified

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, amenities
Very cute place and love that the Tulum letters are in front of the property, that way I didn't have to search for one. The only reason I gave it 4 stars is because when we got there, there was nobody to greet us- we had to go inside the spa. Room was so beautiful, however the pool in our room looked very dirty and the one on the balcony same. They needed to be clean or put a tarp on top or something, I really wanted to enjoy some pool time. Other than that we felt safe around the place.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Julie

Disliked: Property conditions & facilities
This hotel is a few miles away from any action so, you need transportation. The are limited employees at the hotel. Therefore, it was
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t complain, I would recommend to anyone.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

rosanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing.
Stayed 4 nights in Apr 2024
Verified

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very very poor. There was no hope water. There was no water at night when you want to use the bathroom. The had the same food everyday. In general the hotel was horrible
Stayed 6 nights in Aug 2025
Verified

4/10 Poor

Cynthia

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel itself was nice and the staff was very friendly, but if there’s no sun there’s no hot water and I don’t recall reading that anywhere. We got there at a time where there was no sun and I had to take a really cold shower after traveling! I feel like they should specify that in the description!!! I thought it was all inclusive, but apparently it no longer is a hotel that offers all inclusive. The restaurant was super expensive because for two burgers that come with fries and two extra order of fries it was about 100 USD. Also, After 8 PM There’s no staff. I accidentally left my phone in the room, which is the key to the room and I couldn’t get in and unfortunately it was after hours. They did however answer the chat, which was good, but I feel like it would’ve been easier if somebody was on site. The pool looked dirty and unclean.
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not accurately depicted in their advertisement. We booked a pool party Sweet and the pool was disgusting - poorly maintained (see pics). No hot water in shower (no water on third day). We spoke to the staff every day about the issues and nothing was fixed. We were able to find a resort to move to after a couple days - they refused to give us a refund. Horrible place. Good for maybe a beer but not much else
Stayed 6 nights in Oct 2025
Verified

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
It is a nice traditional decor, but need better management. No hot water during my stays, during the night water hot shut off, because I could not flush the toilet twice after using it. I had to use bottled water for 2 days that I had an early pickup for my activity. Same menu, when you do all inclusive and very limited. Some days you will ask for something they told you they do not have it. I will not recommend it to anyone.
Stayed 6 nights in Aug 2025
Verified

4/10 Poor

Ignacio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Luxury? Pretentious.

Front desk and restaurant crew is the best in the hotel. Breakfast sucks. Bed sheets are not cotton. Hotel was empty, is very far away from everything.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It says all Inclusive but when we arrived at the resort all inclusive is limited to a special menu. For example no hard alcohol is included. And for the beer you are only allowed 1 type in the all included. The staff were very nice but not trained very well.
Stayed 5 nights in Jan 2025
Verified

2/10 Terrible

DeJanae

Disliked: Cleanliness, property conditions & facilities
The food wasn’t great our honeymoon was ruined. I wish they cared more for the customers especially for English speaking people. We had an issue with calling the hotel and even Expedia had a tough time getting ahold of them. Nobody came to get our bags to welcome us on the hotel. We got welcomed with mosquitoes and bees which isn’t okay. After the staff saw us get bit up they offered to help us. Why not help us before the check in process that would make sense to me. Now I have bite marks all over me smh. The hotel and Expedia failed us on our honeymoon with no refund. Please spare yourselves don’t book here or I’m warning you you’re wasting your money. We didn’t see security so it felt unsafe and it’s on the side of a highway.
Stayed 6 nights in Oct 2025