6/10 - 괜찮아요
Yuzhao
단체 여행, 연인과의 여행
2025년 11월 13일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently stayed at your property and made the same booking through Expedia as my friends who stayed in Room 39. However, while their booking included complimentary breakfast, we were required to pay for ours. This was disappointing, especially since we were there to celebrate a birthday.
Additionally, our experience at Kin Toh was not as pleasant as we had hoped. The staff member at the reception was rather dismissive and kept rushing us while we took photos at the nest area, even though there were no other guests waiting. We were also not informed that there was a rooftop area to enjoy the sunset—something we only discovered when our waiter mentioned it as we were asking for the bill, by which time the sunset had already passed.
When we shared this feedback with Olivia, it felt like our concerns were not acknowledged, which made the situation even more disheartening. Overall, this was quite disappointing, particularly as my friend and I were celebrating our birthdays on November 8.
I wanted to share this feedback in the hope that it can help improve the experience for future guests.
Yuzhao
2025년 11월에 1박 숙박함
