Does Hotel Scarlette have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–10:00 PM.

Is Hotel Scarlette pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Scarlette?

Self parking is free at this property.

What time is check-in at Hotel Scarlette?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Scarlette?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Scarlette provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 110.00 per vehicle applies.

Where is Hotel Scarlette located?

Situated on the boardwalk/promenade, this hotel is 2.2 mi (3.6 km) from Gran Cenote and within 9 mi (15 km) of Playa Ruinas and Tulum Mayan Ruins. Tulum National Park and Tulum Beach are also within 9 mi (15 km).

Hotel Scarlette Reviews, Deals & Photos 2025

About the neighborhood

Located in Tulum, Hotel Scarlette is in the suburbs and on the boardwalk/promenade. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Gran Cenote and Playa Ruinas. Don't miss out on a visit to Xel-Há Park. Take an opportunity to explore the area for outdoor excitement like mountain climbing.

Visit our Tulum travel guide

6/10 Okay

adrian

Aug 19, 2023

Stayed 1 night in Aug 2023

2/10 Terrible

YANNICK

Oct 29, 2022

Disliked: Cleanliness, staff & service, room comfort

Une arnaque…

L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient….

Stayed 1 night in Oct 2022

8/10 Good

Efrain Feliciano

Sep 4, 2022

Liked: Cleanliness, property conditions & facilities

El hotel se encuentra en re construcción. No tenía servicio de restaurante (desayuno, comida). La habitación estaba muy limpia

Stayed 5 nights in Aug 2022

10/10 Excellent

Fermina

Sep 4, 2022

Stayed 5 nights in Aug 2022

10/10 Excellent

Noe L

Jul 20, 2022

Stayed 1 night in Jul 2022

2/10 Terrible

Erica

May 30, 2022

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel ever

There were 2 beds with room for 3 or 4 guests. Only 1 towel was supplied? Toilet seat was not clean, shower drain was backed up, insect infestation on bathroom ceiling, cockroaches on the wall, kitchenette with no dishes or cutlery, air conditioning not working, and breakfast reduced to coffee and toast, need I say more? We left after 1 night and paid out of pocket for another hotel. Hotels.com has been not help, wouldn't call the hotel, and has not even contacted me after I requested an escalation to management. Those reviews stating a 10 are fake. This blame must be put on Hotels.com, it's their service. Yet, don't care to respond and address. The reviews with 2 are sincere. My review is 0. Worst hotel I've had.

Stayed 2 nights in May 2022

10/10 Excellent

Olivier

May 21, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel avec un charme énorme

Après quelques difficultés pour trouver l'hôtel. Nous nous retrouvons dans un endroit charmant. L'accueil est parfait. Nous arrivons dans une chambre très grandes avec une literie de qualité. Un pur bonheur. Nous avons pubprofiter de la piscine le lendemain matin avant de repartir un bon moment de détente.

Stayed 1 night in May 2022

4/10 Poor

France

Mar 16, 2022

Stayed 2 nights in Mar 2022

10/10 Excellent

Gustavo

Mar 15, 2022

Stayed 1 night in Mar 2022

8/10 Good

Soraya

Mar 13, 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Très belle endroit reposant chambre propre mais pas grand chose au petit déjeuner.

Stayed 1 night in Mar 2022

10/10 Excellent

Salvador

Mar 12, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente lugar, muy bien atendidos, cómodas instalaciones

Stayed 1 night in Mar 2022

8/10 Good

Jacob

Mar 7, 2022

Liked: Staff & service, amenities, property conditions & facilities

The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall.

Stayed 1 night in Mar 2022

10/10 Excellent

Jean christophe

Feb 24, 2022

Stayed 3 nights in Feb 2022

10/10 Excellent

Marie-Josée

Feb 9, 2022

Stayed 1 night in Feb 2022

10/10 Excellent

Hector

Feb 2, 2022

Liked: Staff & service, amenities, property conditions & facilities

La comida muy buena. Y la atencion del personal excelente

Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Jan 25, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Dec 18, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2021

10/10 Excellent

Darren

Dec 7, 2021

Stayed 1 night in Dec 2021

8/10 Good

Lorena

Oct 31, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2021

10/10 Excellent

Lydia

Jul 17, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy céntrico, limpio, tiene estacionamiento en el hotel, alberca todo bien, excelente opción si quieres estar en la quinta avenida.

Stayed 2 nights in Jul 2021