โThey assigned and insisted a lower rate room as a higher rate room that I reserved and prepaid. The room was not cleaned and another rooms hwas assigned. โ
โI usually don't do reviews but the unfriendly guy at the front made me do so.
It was my worst experience out of all Holiday Inn Expresses.
The room was not clean having hairs on towels when we entered the room.
I asked for housekeeping both at the unfriendly counter and by a voice message at the housekeeping number but wasn't done the next day. Our family was out during the daytime and returned to our room in the evening. We were out of towels and it was really difficult to get help. The...
โKeeping it real I don't operate a camera much and if there were an area that needs investment it's laundry and lack of depth in this potentially break even space. I'm putting together a slide show and on my next review will detail with any luck what a crucial piece the ideal "travelers laundry" should be โ
โMainly is that this hotel located right by the yellow line Bart directly from SFO International Airport, mid point to my relatives who could meet us without too much driving, perfect for our family reunion. I love shopping in Walnut Creek which is only 1 bart stop from the hotel, another great point for me to choose this hotel. โ
