조슈아 트리의 럭셔리 호텔

“check in over than 4pm. almost 5pm. cleaning is not satisfied. ”

“I stayed in Room 19. The hot water worked well, and the patio felt safe for a solo stay, which I really appreciated. The location is also great, as it’s close to Joshua Tree National Park. However, the cleanliness was disappointing. The bathroom floor had visible dark grime, to the point where I felt like I needed to keep my shoes on. The shower booth was particularly unpleasant, with yellow buildup on the floor, leftover hair, and even a sticker on the wall that clearly wasn’t mine. It felt...

“We previously attempted to communicate directly with the property manager about our concerns, but didn’t receive any response. Below are the issues we experienced: During check-in, issues with the front door lock and access code after traveling 14+ hours and it being 100+ degrees outside (poor communication); Garbage left in guest bedroom dresser (McDonald’s cup with liquid); All nightstands dusty and dirty; Hand soap, body wash, shampoo, and conditioner bottles empty or nearly empty in guest...

“Convenient location, cute home, had everything we needed. Very spacious house and the backyard was very nice. But while the kitchen appliances were retro looking and cute, they weren’t functional for my family’s needs. I couldn’t get the oven to work, my pizza from the market didn’t fit in the compact fridge, and the microwave had Roman numerals on the dials for settings but I didn’t know that the settings meant. I had to just set the timer and hope for the best. Communication with the...