All of the staff were very welcoming and accommodating.
The food in each of the restaurants we tried was quite good. The Indian in particular was very good. Again serving staff were very helpful.
The rooms are starting to show some age - but they are comfortable no major issues. However, both the mattress and pillows could be updated. The pillows were lumpy, not as comfortable as you'd expect in a Crown Plaza. We did request new pillows, which we brought to our room within minutes - but they were very similar to the original ones.
Overall a comfortable property with good staff.