โItโs clean and the front desk welcome you and even the staff.I am from the U.S. and will surely use it again.First they brought you a gift and welcome you to the hotel.โ
โThe room was really clean, specially Mrs Aya El Said was very nice and always make sure we don't miss anything. In the general, the customer service was great and Mr. Ayman Zein answered all our request. At the pool, it was very clean and the staff really paid attention to our needs, specifically Michael. โ
โWe thoroughly enjoyed our stay at the Helnan Palace Hotel. We booked three rooms to celebrate my sister-in-lawโs wedding, and the experience was truly special.
The hotelโs decoration and vibe perfectly reflect the elegance of the last kingโs era, adding a unique charm to our stay.
The staff and service were beyond excellent. Youssef and the entire Front Desk team were incredibly helpful and always went above and beyond to assist us. The location is fantasticโjust a short walking distance from...
โAll the staffs were very nice and friendly. The Italian restaurant on the 2nd floor was also generally okay. The guest room was also okay to stay as a business traveller.
However, the facility is poorly managed. The hotel building itself is quite old, and especially the gym looked almost abandoned. Treadmills were out of order, and weight training machines were literally broken. It's better to close the facility completely and remove from service list and website if they can't manage it...
โHotel is very old, walls, doors windows and furniture are filthy. in general the facility is very clean but bedding are worn up and stained.
It has a splendid view of the Mediterranean, though very noisy, partly because of the extreme traffic and partly because of the poor isolation of windows.
Location is very goodโ
